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Theft occurred in student hall of university-Advice needed

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    • Thread Starter

    My laptop, Samsung phones, purse and bank card were being stolen by someone from my room at the student hall at 28th September. I woke up at 6:20am at that day and those items were gone from my room! Although the university has purchased insurance on my behalf (It is included as part of the services I expect to get by paying my university fees), it would be quite unlike for the insurance agency to approve the claim since there is no CCTV at the boarding house corridor so it was probably extremely challenging to prove that it is not the fault of the other students (not to mention that the university changes the lock setting of my room without informing me), so how do I obtain compensation from the university if the insurance agency rejects the claim?



    The university is not going to compensate you for anything. They aren't liable for anything that happens to you in halls (except through negligence - e.g. tripping over exposed wires). Follow it up with the insurance company. I doubt they will require CCTV evidence of the theft, very few places have CCTV and it certainly is never in rooms (do you want someone recording you getting undressed?). What you will need is proof of purchase of the items and probably a report number from filing a police report on the theft.
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