And that is why I think the whole concept of gap is a whole lot of bull. Why should customers only be treated really well because what they say goes towards the restaurant performance? It's really stupid how in our store for four hours a day (and not even every day of the month) everything has to be perfect yet no one cares as much any other time of the day. I really think that it should be changed to any time of the day and any day, and they should be allowed to order a lot more than they can just now too, like promotional burgers and stuff. I mean, it obviously still needs to be kinda obvious to people for appeals purposes and stuff, but I just think the whole concept of it is stupid and only really helps restaurants performance during certain parts of the day.
(Original post by fwed1)
Maybe it was an overreaction but I bet now no one will forget their thank yous during gap time!
Gaps get treated better than other customers in every store because they are so important.
Edit: I should probably point out I only said four hours earlier because we don't get a gap between 5-7 at our store It'd obviously be 6 hours for most stores.
Last edited by Ronda; 28-07-2011 at 11:33.
That kind of reaction to what is really a minor slip up is ridiculous. Things like having stars removed and not being allowed to go to nights out etc should only ever be used after multiple offenses, not failing one part of one gap.
(Original post by fwed1)
There are only 4 stars!
Apart from the stars taken off (only service should be) the rest is not too bad.
GAPbusters play a large part in McDonalds, it judges your store, the manager and decides whether staff get bonuses. To muck up on something as basic as saying thank you is inexcusable, especaially with 4 stars on the badge (if that's how he deals with a gap how does he deal with regular customers?). At my store we pride ourselves on achieving 0% CSO every gap (with very few exceptions). When someone messes that up they get in deep ****, not as bad as you have described though.
Appropriate action to take would have been a chat in the office, a bit of a telling off etc How long have you worked for McDonalds out of interest?
Also, every customer you serve should be treated as you would treat a gap, that's the whole point of the scheme. The requirements for serving a gapbuster are really quite basic - friendly greetings and farewells, quick service, a clean environment and quality food are the most basic things that every customer should receive, and so if you're not treating all your customers in the same way you would treat a potential gap, you're doing something wrong.
Last edited by moregano; 28-07-2011 at 16:04.
As I’ve said before I’m having difficulties working in my particular store and it seems as more time passes the more things I discover wrong. When I originally applied, I didn’t expect the job to be glamourous, but I expected to be treated fairly perhaps that was asking for too much. Our store is very much focussed on saving as much money as possible and I’m convinced they’re breaking a few laws to do with employment. They’re also being very secretive about GAPbusters and it’s not mentioned at all, when they expect one is in the store they push me to one side and the manager will prepare the food himself. The staff are not informed and there are no bonuses. We don’t receive any money from completing the apprenticeships, we’re not allowed to take the boxes the chips come in when going on breaks.
I feel as if there is a cycle of bullying going on with the shift managers being dressed down in full view of other employees and crew trainers/members receiving the same treatment from the shift managers. I get the sense that some of the managers are threatened by me because I don’t bow down to pressure like the other crew members do. Maybe it’s the difference in education and intelligence? One manager is particular is constantly criticizing me, deliberately withholding information, setting me up to fail and when I don’t he looks visibly annoyed.
Overall I haven’t enjoyed my experience at McDonald’s, the people can be nice although that is over-shadowed by the poor management.
Last edited by BrokenJohn; 28-07-2011 at 16:20.