Of course it'd be annoying, but it's only a drink, and if you'd been waiting in a queue for a few minutes it's a bit pointless to cancel the whole order cause we can't give them one thing through no fault of our own. And often these people are quite rude about it, I mean these things happen, we can't exactly help it.
The worst is the line
"the customer's always right". I once had someone come up to me with a loyalty card for some store in Livingston. In the three years I've been there, I'd never seen one at the time, so I assumed it was like the bus tickets and vouchers and I'd have to take it off her and keep it (was lucky I accepted it considering it wasn't even for my store). Then she started whining that I wouldn't give her it back and asked to see a manager, who agreed with me. It was only our 2nd assistant who'd worked at God knows how many stores that pointed out that some stores do loyalty cards and that was one. Then the stupid woman scoffed at me and was like "customer's always right". I should have just charged her for the full meal, but I was just super pissed off and wanted her out my sight before I did something I'd regret haha.
Our coffee machine is a really old model. Every other store near me seems to have a nice shiney new looking thing
Ours, after pouring 3 hot drinks one after another, tells us to "please wait" I DON'T WANNA WAIT! Also, if we don't have someone in looking are the MRU and replace milk on time, then whilst it's heating up it will only let us pour black coffees. But then we just cheat it and pour a tea over the probe
Most people complain about the coffees being too hot anyways, and no one ever complains so
We've been bad for grills braking down, and since we only have two it's a pain in the ass. Like I went in on Monday morning before I went to a training course in Glasgow, and the eggs and sausage had to be cooked on the same grill >__< I can't imagine what'd it'd be like over gap time if you were struggling on Macs but had to leave one of the grills on the quarter settings. Our vats are generally nice to us though! Although, we did have one on chicken which was broke for a loongg time, and whoever did the filtering Sunday evening done something to one of the fry vats and it will only heat to a certain temperature before screeching probe failure at us