Did a 12-4 today... should have been on DA but my Asst Man asked me to go on tills during busy times. And, despite what it says on the schedule I didn't get a 15. Fair enough.
Had a customer who was brash with me about a shake not being full to the brim until I explained that it was perfectly on the line... Which makes me question whether people who ask for no ice realise they get the same amount of drink as those with ice?
Which brings me to another annoying thing. We've two drinks towers, one is Fruitzz, Coke, Coke, Coke, Fanta, Oasis, Sprite, Diet and DT has one with no Frutizz and two Diets. On the main tower (with the three cokes) the calibration is all wrong, so pressing 'Small' is nearly guaranteed to spill or overfill. Even when doing a medium it sometimes overflows!
Last edited by Muffin Head; 15-07-2012 at 22:21.
Drunks and foreigners get Large meals....if they ask if that's medium (non gap time only!!) you say yes and serve a medium. You can also say, "large?" after they give the order....or "it's only 40p more for more fries and more drink if you'd like".....Also two 20p dips equals a large upgrade on the old till system.
What you want to do is convince them very quickly and with the least possible pressure that a large meal does not make you a greedy pig and is better value. The happy meal has to be the best value meal though, 99p for a toy, 99p for a hamburger, 89p small drink and 89p fries....£2.29 for an order that should be £3.80 ish.
Basically, if you're fairly certain they don't know the prices and it isn't gap time then put it through as large.
Last edited by Tatpfun; 15-07-2012 at 23:37.