Annoying customers

I work at River Island and we are having a sale at the moment. A foreign guy comes in on the first day of the non clothing sale (shoes, accessories, bags) and buys 10 pairs of shoes. Later in the day he comes back and buys another 9 pairs of shoes. 19 pairs of shoes in one day!

Anyway two days later we launch our clothing sale and half way through the day he comes in and goes to buy another 10 pairs of shoes, both times before he has paid with a credit card and today is no different only this time it flashes up on screen to ring the credit card company (obviously nearly 30 pairs of shoes in 2 days is a little suspicious behaviour) so the card is taken away and the credit company is called and the guy starts ranting about not being happy that his card has been taken off the shop floor, we explain that we are on hold with the card company and he will just have to wait and he says he doesnt want the shoes anymore he wants his card and to leave.

He then leaves. Without his card he just leaves the shop. 10 minutes later he comes back and skulks around and then leaves again, he proceeded to leave the store and return again about 4 times before his card is returned and he then storms out of the store - never did find out if there was anything wrong with the card or not

I was also working on the changing rooms and as most stores do, we count the amount of items and then you give you a corresponding ticket. The number of people that just walked straight past me like I didn't even exist was starting to get annoying by the end of the day.

The funniest thing that happened all day though was a foreign teenager came over to the changing rooms with a pair of jeans and asked 'are these my size?'

And the people that don't bother bringing the items back out, 'Err, you took 4 in, where are the others?' 'Oh you want me to bring them out?' Or they bring the items but not the hangers and just dump the items with us, with nothing to hang them with. Or even leave the number disc.

But still, we'd better be careful with what we say. A colleague of mine brought in an article which outlined this sort of thing - a lot of people got in trouble over Facebook comments, apparently.

I'm on lobby in McDonalds and some of the stuff is priceless.

Every Saturday at 7:30 the same woman comes in and orders a Filet of Fish. Every Saturday after she has filled her face she complains that the fish is dry and that she is never coming back.

A customer complained about me because I told her I was airing the mops because they're lonely. When a section is blocked off with two high chairs, a wet floor sign, the mop bucket and the dry mop you'd think that they'd notice that I was closing off a section.

In the 6 weeks I've worked there, I've had to clean poo out of the same urinal twice ¬¬

Do you work as a crew member or a customer service assistant?
Personally I think lobby is by far the worst out of all the roles in mcd (I work in lobby). Awful, awful job.

Customer service assistant or whatever its called. Its pretty crap but the people I work with are sound

A lot of the Crew Members come and help us out if we're stupidly busy or down on people. They're usually dead after 10 minutes xD

I'm a crew member but I still have to do all of the stuff a customer care assitant does even though I only have the basic £4.80 pay. I have to mop the toilet floors including vomit , check the toilets, change loo roll etc. whilst the customer care manager leaves me to do all the lobby work myself including at the busiest times

Another one I have (especially on the fish counter) is when people look like they're going to buy something just long enough for you to make your way over, get the gloves on et cetera, and then suddenly decide that it's not for them. It's an attention thing.

This used to annoy the hell out of me when I worked on counters in Tesco! Do they not realise that there's stuff to be done other than serving customers who don't even want served!!