Give her 82p instead!! The store must have made a few extra pence because of this, so surely they wouldnt have minded!! Some people are so rude, and it makes me pretty cross too, manners cost nothing you know!! We ran out of eggs round Christmas, God did I get it in the neck, never had so many people being rude to me in such a short space of time!! Obviously we are being paid to be abused - amateur insulters trying it on the professionally insulted!!
(Original post by Katie (:)
Soooo many stories, the shop I work at had completely ran out of pennies so I politely explained this to every customer and 99.9% were ABSOLUTELY FINE with this; in fact most of them gave me a look as if to say "Why would I be bothered over a penny?!" Anyways, I get this one lady who was so rude from the start, no please or thank-you. I owned her something like 81p so I explained we had run out of pennies and she goes "WHAT, you have WHAT?" So I explained again and she makes a huge scene shouting at me cause I didn't have a ****ing penny. I told her I'd look in the other tills to see if they had pennies in but in the end I just went into the staffroom and got a penny from my purse. I've also been called a c*** which is always nice. The worst people are the ones who don't say please or thank-you, it drives me crazy!
Last edited by simonbellringer; 07-05-2012 at 12:33.
Reason: Becuase I am a perfectionist :-)
Precisely the point I made earlier!!
(Original post by askew116)
Look, everyone is entitled to correct change, the comment I made was in situations where the customer is being excessively rude, for which there is never an excuse, even if they have a valid point.
The majority of the jobs I have held are customer facing, in the above scenario, I'd be far more likely to do everything I could for a customer who says something along the lines of 'Sorry to be a pain, but I have to insist on the correct change, as I really need it', instead of 'How dare you not give me the change I'm entitled to. I don't care if you've run out, give me my ****ing change now'.
As so many posters point out, basic manners and common courtesy cost nothing.
I think society is becoming ruder and ruder. We should bring basic manners back - pleases, thank you's, and some patience too would be nice!! I said earlier I would do more for someone who said please than someone who was plain rude and just ordered me about - you are not my boss, my boss says please!! Down, rude people, down!!! Sadly, the customer is always right, and regarding rudeness, there's bugger all we can do as employees/victims of rudeness!!
Last edited by simonbellringer; 07-05-2012 at 18:22.
Hmm, I was about to argue that nobody needs a penny but I just remembered some guys in the bookies I sometimes work at.
(Original post by SirMasterKey)
Look, did I state that customers in that situation have a right to be rude? No. I merely commented that to some people that 1p can actually make the difference in their lives. I inferred from your comment about that 1p making the difference in her finances was one of which it seemed to me that you were implying that 1p to anyone is simply not something worth worrying about.
Also, why should the customer have to say 'I really need it'. I'd say a lot of people are more proud than to admit to a stranger in a store that they really need that 1p, but surely they can insist on being given the correct change, otherwise they are overpaying for goods and who wants to do that?
Yes being rude about it is not the way to go about it, but I have never once inferred that it was in any way acceptable or do you beg to differ?
They literally count every single penny from their winning bet slips. You dare not short them 1p hahaha. Too often they put on 81p bets on 11/8 horses and mental stuff like that. I suppose in a way when gambling that penny can grow exponentionally.
But in supermarkets I would suggest that it is stupid. Factoring 1p into your budget would mean that you'd need to visit the shop 20 times in order to even attempt to purchase an additional item. We call such people life nits... and i hate them all... they control their money so tight to the point where they count every single penny. Whilst I appreciate that it is necessary for some people, it is an extreme stance they take regarding money! Unfortunately you do have to appreciate the exponentional nature of gambling though and so yea
Last edited by Stevo112; 07-05-2012 at 18:59.
Used to work at Boots.
- The customers that fail to read the price tag correctly so it's MY fault that they weren't expecting the product to be £30....it clearly has the price right in front of it.
- When it was my fault their advantage card is faulty...even though they've been told at various stores they need to get a new one.
- With the advantage card, you had to have the right amount of points on the card to pay for something with the points so you can't part pay. Customers seem to think that I chose to put this rule in place so decide to take it out on me about how ridiculous it is. RLY?
There were many more annoying things.
- The tills were all separated by little 'walls' with their own counter space and card machines....never stopped customers putting all their items on the next till over (unstaffed) and then placing their card in the other card machine...erm awkz I'm stood over here.
- There is a meal deal for, I think, £3.25 and you get a sandwich/wrap/salad, snack and a drink in it. Had a few customers come up with a sandwich and snack, it'd come up to around £3.70, 'if you get a drink, it'll bring it down to £3.25' 'Nahh'. Never understood it...they could throw the drink away if they didn't want it! And the drinks were literally 2 seconds away from the till point.
- The 'Spend £50, get £12 worth of advantage card points' offers. A customer spent £49.99, had an advantage card, 'spend 1p more and you'll get £12 of points'...it was a no. It's free money...
It's a shame really because the annoying ****ers overshadow the lovely customers. I used to love serving the ones that were genuinely pleased and really happy when you helped them. They were so sweet
Last edited by doughnut92; 07-05-2012 at 23:20.