[ForeverOptimistic]

(Original post by Stevo112)
Had a funny guy today!!

He places a bet at around 7:21 which effecitvely reads like this;


£1 win on Trap 5 at 7:25 (the time was clearly 7:25!)


So I translate it on the 7:25 dog race....


He comes up around 7:23 with what he believes is a winning slip!


I notice that the dog number 5 at 722 has won.


We have a bit of an argument...

I tell him that I am willing to pay him out (mainly because the 725 dog race wasn't advertised on the screens!)


WELL, despite me agreeing to pay out the customer he actually ends up having a go at me!!! He tries to tell me that it is my fault that he wrote down "7:25" on his betting slip as apposed to the 7:22 race!


I don't get customers sometimes. They **** up big time and try to blame ME! How the **** can it be my fault if a customer CLEARLY writes 7:25 on their betting slip as apposed to 7:22 ?!?!

AND then for me to actually give them the benefit of the doubt and to offer to pay them out for the 7:22 AND THEN for them to blame me for it all!!! GRRRR.

Customers. Absolute retards sometimes!

Hmm, not so sure that I'd have paid that one out tbh Steve. The time is the biggest indicator, so if he clearly puts 7.25 and there's a race at 7.25, then I'd give them the 7.25. I suppose with small money it's not so bad and it can save you alot of headache from the punter. I'd have told him to **** off, as you'd bent over backwards to use your discretion even though he was completely in the wrong.

The dogs can be annoying at times, especially on a nightime when you can have 4 sometimes 5 races going off at exactly the same time (Of course most of them won't be televised but they'll be betting for them). If you're busy and can't translate before the off, the customer has alot of bargaining power to essentially have 5 chances of winning.

[Stevo112]

(Original post by ForeverOptimistic)
Hmm, not so sure that I'd have paid that one out tbh Steve. The time is the biggest indicator, so if he clearly puts 7.25 and there's a race at 7.25, then I'd give them the 7.25. I suppose with small money it's not so bad and it can save you alot of headache from the punter. I'd have told him to **** off, as you'd bent over backwards to use your discretion even though he was completely in the wrong.

The dogs can be annoying at times, especially on a nightime when you can have 4 sometimes 5 races going off at exactly the same time (Of course most of them won't be televised but they'll be betting for them). If you're busy and can't translate before the off, the customer has alot of bargaining power to essentially have 5 chances of winning.

Well the customer in question was a regular. I wouldn't put it past him if he tried it on but the 7:25 was one of those evening dog races which don't go in the till and aren't always advertised on tv. He was a race-for-race sort of guy.


I just can't believe he tried to blame me for it all At that point I really started getting arsey with him to the point where a customer told him to calm down because that customer knew full well that I was about 5 words away from refusing payment

I do think it was a genuine mistake on his part though. I just don't know how he could even contemplate getting mad at me!!


Yea you don't often get the dog meetings stacking up, but when you do cue the ambiguity. Wouldn't you translate on the next off time in that situation?

--------------------

Had a little saga with one guy tonight...

He comes up with a £20 win horse bet after the race had started. The light was flashing so I happily took the bet.... "oh sorry don't put it on yet, can I have the slip back".... *scancelled the bet without it ever being fully accepted*. So i'm standing there and the little bleep goes so it is now no more bets . About 5 seconds later he says "ok put this through"... ummm no your too late . Cue minor argument and a subsequent major argument when his horse wins.

So to prove that I was an incompetent cashier, he got his mate to run up on the off with a 'dog bet' for £20. The slip had a large squiggle on the left with a line which must have been a 1. There was no time as well. So I had to refuse that one too, which provided more ammo for this tool to stand round and berate me for 5 minutes about my competency


(sorry dude, its good to rant to de-stress )

[ForeverOptimistic]

(Original post by Stevo112)
Well the customer in question was a regular. I wouldn't put it past him if he tried it on but the 7:25 was one of those evening dog races which don't go in the till and aren't always advertised on tv. He was a race-for-race sort of guy.


I just can't believe he tried to blame me for it all At that point I really started getting arsey with him to the point where a customer told him to calm down because that customer knew full well that I was about 5 words away from refusing payment

I do think it was a genuine mistake on his part though. I just don't know how he could even contemplate getting mad at me!!


Yea you don't often get the dog meetings stacking up, but when you do cue the ambiguity. Wouldn't you translate on the next off time in that situation?

--------------------

Had a little saga with one guy tonight...

He comes up with a £20 win horse bet after the race had started. The light was flashing so I happily took the bet.... "oh sorry don't put it on yet, can I have the slip back".... *scancelled the bet without it ever being fully accepted*. So i'm standing there and the little bleep goes so it is now no more bets . About 5 seconds later he says "ok put this through"... ummm no your too late . Cue minor argument and a subsequent major argument when his horse wins.

So to prove that I was an incompetent cashier, he got his mate to run up on the off with a 'dog bet' for £20. The slip had a large squiggle on the left with a line which must have been a 1. There was no time as well. So I had to refuse that one too, which provided more ammo for this tool to stand round and berate me for 5 minutes about my competency


(sorry dude, its good to rant to de-stress )

What did the customer want the bet back for? Change the stake or the selection?

LOL at the last bit. Customers, sad ****ers some of them.

[roadkillzebra]

Sick of customers thinking I can give them a discount. I don't have a say over the prices and even if I did, it's a shop, not a market stall or a car boot sale. If you want something cheaper do your research online beforehand.

[T'archer]

2 in the Morning, fire engine parked outside, staff blocking doors off. Steam coming from the toilets (Made by customers ignoring signs and destroying box around hot tap, proceeding to use hot tap and leave it on).

Are you open? NO!
But I just bought food, I want a refund!
'Sorry sir, you'll have to wait until the fire officers clear the site as safe.'
But I paid for food and service!
'Sir there has been a potential fire, you are not allowed in!'
You're a stupid *****

Just as police are walking by, needless to say he didn't get a refund.

Later that evening.
Can I use your toilets
'Sorry sir, due to an incident earlier we've had to shut them off earlier, there are some porta-loos across the road'
But I want to use your toilets, I paid for food.
'Sorry Sir'
He proceeds to get his IPhone out and shows me a picture oh his 'house'
I live here, its a multi-million pound house and I carn't even use the toilets at Burger King!
Somehow I don't think living in a multi-million pound house makes you fire proof.

[Stevo112]

(Original post by T'archer)

Later that evening.
Can I use your toilets
'Sorry sir, due to an incident earlier we've had to shut them off earlier, there are some porta-loos across the road'
But I want to use your toilets, I paid for food.
'Sorry Sir'
He proceeds to get his IPhone out and shows me a picture oh his 'house'
I live here, its a multi-million pound house and I carn't even use the toilets at Burger King!
Somehow I don't think living in a multi-million pound house makes you fire proof.

Two possible replies;

"well I live in buckingham palace good sir and they are refusing to let ME use them too so stop bitching."

or

[Boristhethird]

(Original post by jacketpotato)
The veggie burger and deli are vegetarian. They are both vegetarian society approved.

It is a myth that they are not. It used to be true 8 years ago, when the old veggie burger used to be cooked in the same oil as chicken/fish in some restaurants. The vegetarian society refused to approve the burger for that reason. This is no longer the case, every restaurant now had dedicated vats for vegetarian foods so there is no risk of oil contamination.

when you are next at maccie Ds, look on the back of the piece of paper that comes on the trays, this lists all of their regular food, and weather its veggie (along with other nutritional information).
spicy veggie deli is listed as not veggie

[tm00131]

(Original post by Boristhethird)
when you are next at maccie Ds, look on the back of the piece of paper that comes on the trays, this lists all of their regular food, and weather its veggie (along with other nutritional information).
spicy veggie deli is listed as not veggie

It is now. If it is not marked as vegetarian it is an old trayliner, but the vegetarian sandwiches are now.

[Boristhethird]

(Original post by tm00131)
It is now. If it is not marked as vegetarian it is an old trayliner, but the vegetarian sandwiches are now.

just checked the website and that agrees!

though the onion rings are not

[tm00131]

(Original post by Boristhethird)


just checked the website and that agrees!

though the onion rings are not

The onion rings are cooked in the same oil the veggie used to be, so I believe that is the only reason onion rings aren't classed as vegetarian. (Could be wrong, I can't see anything of animal origin in the ingredients).

[jacketpotato]

(Original post by Boristhethird)
when you are next at maccie Ds, look on the back of the piece of paper that comes on the trays, this lists all of their regular food, and weather its veggie (along with other nutritional information).
spicy veggie deli is listed as not veggie

It is now - see http://www.mcdonalds.co.uk/ukhome/pr...-sandwich.html.

Sounds like it wasn't approved before because of a small risk that someone might screw up the oil filtration process and cross-contaminate the oil (worse happens at every other restaurant, if you get a vegi burger from a fish and chip shop it will be cooked in the fish oil; there is a risk of contamination everywhere that sells meat really).

[Stevo112]

Germany score their first goal (we have it on the TV)

5 seconds later customer comes up with a "Germany to Win bet @ 6/4"


uhhh, you can FOOOK RIGHT OFF


Politely explained that customer was too late and that Germany were going to be even shorter now (around 4/9 at least!). Customer decided to cancel the bet completely. He spends the next 20 minutes bitching to everyone about how this stupid cashier refused to take his Germany to Win bet and how he would have won I get the standard "are you scared lad?" and "i'm going to be outside waiting for you" comment Fun times

[Boom Boom Pow]

(Original post by Stevo112)
Germany score their first goal (we have it on the TV)

5 seconds later customer comes up with a "Germany to Win bet @ 6/4"


uhhh, you can FOOOK RIGHT OFF


Politely explained that customer was too late and that Germany were going to be even shorter now (around 4/9 at least!). Customer decided to cancel the bet completely. He spends the next 20 minutes bitching to everyone about how this stupid cashier refused to take his Germany to Win bet and how he would have won I get the standard "are you scared lad?" and "i'm going to be outside waiting for you" comment Fun times

Do you work in Ladbrokes by any chance?

[ForeverOptimistic]

(Original post by Stevo112)
Germany score their first goal (we have it on the TV)

5 seconds later customer comes up with a "Germany to Win bet @ 6/4"


uhhh, you can FOOOK RIGHT OFF


Politely explained that customer was too late and that Germany were going to be even shorter now (around 4/9 at least!). Customer decided to cancel the bet completely. He spends the next 20 minutes bitching to everyone about how this stupid cashier refused to take his Germany to Win bet and how he would have won I get the standard "are you scared lad?" and "i'm going to be outside waiting for you" comment Fun times

Yeah, like he'd have put that bet on before the goal. Customers will try anything.

[ForeverOptimistic]

(Original post by Boom Boom Pow)
Do you work in Ladbrokes by any chance?

I believe he works for Billy Hill. Do you work for lads?

[Boom Boom Pow]

(Original post by ForeverOptimistic)
I believe he works for Billy Hill. Do you work for lads?

Nope but I've applied for a few jobs there and they seem to stress flexibility. Just was trying to find out how flexible they really want you to be.

[Stevo112]

(Original post by Boom Boom Pow)
Do you work for lads?

Hills...

and i'll be honest, in our place you simply say that you can't work x,y,z and they tend to help you out. I requested every friday off for the past 3 months

Ladbrokes might be a bit more stingy with their flexibility because they aren't as good a company as hills...


Depends on your contract though. If your applying for full time then you'd probably have to declare you can work any day to get through to an interview. If it is a 3/4 day contract then you can declare one or 2 days your unavaliable to work and they generally don't mind. Once you have a contract though then they can't sack you for turning round and saying "well ok I didn't declare that I had a knitting class every friday but yea I have a knitting class and need every friday off". You will piss them off, but they can't fire you

Beware, staff sometimes get bitchy in that place. I'm relief so they just slot me in wherever but some people based in shops request days off well in advance only to have managers attempting to force them to work it That is part of the company drama. Best bet is to declare a day you REALLY need off straight away so that you avoid all the bitchyness which might arise.

[Skip_Snip]

(Original post by Stevo112)
people based in shops request days off well in advance only to have managers attempting to force them to work it

Kettering?!

[Hood_Man]

I'm sure this lady was just pickling a fight... she comes in and asks about the cardigans in the window, and having 4 windows and 3 types of cardigan in them (not including mens) I ask her to describe the one she means so I can help her quickly (colour, does it have buttons, etc, standard questions to be as helpful as possible you know?).

"The ones in the window! You don't know what you're selling??"

So I take a guess at this point and suggest she means the edge to edge cardigans.

"Yes yes, the window ones, that wasn't hard now was it?(!)"

Trouble is, our edge to edge cardigans are spread out around the shop, so at this point I had to ask her which colour she wanted...

"For goodness sake... the ones in the window!"

Ok... again I decide to take a guess and take her to the larger group which includes the black ones (on the dummy in the window*), hoping the one she wanted was there.

It wasn't.

Ok... there were more colours around the shop, but before I could ask another question she just held her arms out at her sides and went "oh never mind!"

Sometimes, you just can't do enough for some people.


*I should add there's more than one colour of each cardigan in the window.

[MissLightyear]

Can tell it's the day before fathers day today, the shop was packed with customers!

Also, what is it with customers thinking they have a right to a refund when they dont have a receipt or any proof of purchase from the bank etc. For a start we dont do refunds (it says clearly behind the tills that we offer an exchange or a gift card only, and we usually tell them when they buy the goods too), but we even offer to find the receipt if they can tell us when they bought it (I dont know how, I get the senior staff at this point because they always abuse me) but they shout about how its rubbish customer service and that we've not even tried to help them.