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Student Finance Direct Non 0845 Number

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    There seems to be a lot of people moaning about the 0845 phone number for Student Finance England. Too right as well if we are all applying for money then surely they should realise not all of us can afford to ring 0845. I also found on these forums a number of 01... numbers which some of them are wrong and lead you to places like UCAS etc.

    But the number i rang was 0141 243 3929 and it put me straight to the Student Finance England phone line and was included in my phones contract minutes therefore making it affordable for me to ring them up so they can explain their **** ups to me.
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    :party:
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    (Original post by wisdom-tooth)
    Or you could find the number on:

    SayNoTo0870 - http://www.saynoto0870.com/search.php
    You beat me to it...!

    http://www.saynoto0870.com/numbersea...er=08453005090
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    Thats where i got it from but some people dont know about services like that.
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    I have an 01325 number for Darlington office, but I won't be able to give that one out to you.
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    :party:
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    Mainly because it's an LEA only line.
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    (Original post by Taiko)
    I have an 01325 number for Darlington office, but I won't be able to give that one out to you.
    Is there any way to contact Darlington at all?
    I rang student finance today and asked why i've recieved no assessment yet after getting the financial evidence back a few weeks ago. I sent this all off in May and they don't know why it hasn't been processed yet so they said someone from Darlington will get in contact with me sometime next week. Well, sometime next week could be anytime and I may not be there to take the call so I would like to contact them because I start uni in a month and sending my evidence off again is not an option
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    (Original post by Taiko)
    I have an 01325 number for Darlington office, but I won't be able to give that one out to you.
    very helpful.

    Those considering a written complaint the name of the Chairman of SLC is John G Goodfellow.
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    Has anyone else had trouble putting in their "PIN"? When you call to query your application it gets you to put in your cust. reference number and then your PIN, which it tells you has been set to your birthday. I did this (double checking the numbers each time) and it wouldn't accept it, so I just called again and followed the options most likely to get me to a person and explained it to a human. I told the human my birthday and he accepted that fine.

    Doh.
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    (Original post by Taiko)
    I have an 01325 number for Darlington office, but I won't be able to give that one out to you.
    So why mention it?
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    (Original post by Melz0r)
    Has anyone else had trouble putting in their "PIN"? When you call to query your application it gets you to put in your cust. reference number and then your PIN, which it tells you has been set to your birthday. I did this (double checking the numbers each time) and it wouldn't accept it, so I just called again and followed the options most likely to get me to a person and explained it to a human. I told the human my birthday and he accepted that fine.

    Doh.
    I did. my birth month would be 06 but that didnt work so I put 60 and it worked
    Still, all that trying for nothing, worst customer service ever :mad:
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    (Original post by kaytee.)
    I did. my birth month would be 06 but that didnt work so I put 60 and it worked
    Still, all that trying for nothing, worst customer service ever :mad:
    Wtf, maybe I should have tried that. Oh well, getting through to a human worked. It wasn't too bad for me, they were quite efficient - I think a lot of it depends on the person you get (believe me, I work in a call centre).
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    (Original post by Terryw)
    So why mention it?
    As I previously explaining, it's an LEA only number. I'm just confirming their existance.

    Roubillac, just a note. I've not dished out any warnings for you yet despite your continued criticism. However, we will continue to monitor your contribution to this forum and take appropriate action should you continue.

    Now, I'm letting this thread continue against my better judgement, considering the numbers you are all using from saynoto0870.com aren't actually meant to be used.
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    (Original post by Taiko)
    As I previously explaining, it's an LEA only number. I'm just confirming their existance.

    Roubillac, just a note. I've not dished out any warnings for you yet despite your continued criticism. However, we will continue to monitor your contribution to this forum and take appropriate action should you continue.

    Now, I'm letting this thread continue against my better judgement, considering the numbers you are all using from saynoto0870.com aren't actually meant to be used.
    Why are the numbers from saynoto0870 not supposed to be used?
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    (Original post by Taiko)
    As I previously explaining, it's an LEA only number. I'm just confirming their existance.

    Roubillac, just a note. I've not dished out any warnings for you yet despite your continued criticism. However, we will continue to monitor your contribution to this forum and take appropriate action should you continue.

    Now, I'm letting this thread continue against my better judgement, considering the numbers you are all using from saynoto0870.com aren't actually meant to be used.
    The number's aren't meant to be used?
    If there's the choice of an 01 number, or an 0845 number, then I'd always use the 01 number as it will be cheaper!

    The 0845 number rings the same phones that the 0141 number rings, it's indifferent for the receivers
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    (Original post by Melz0r)
    Has anyone else had trouble putting in their "PIN"? When you call to query your application it gets you to put in your cust. reference number and then your PIN, which it tells you has been set to your birthday. I did this (double checking the numbers each time) and it wouldn't accept it, so I just called again and followed the options most likely to get me to a person and explained it to a human. I told the human my birthday and he accepted that fine.

    Doh.
    Yes!
    I called up yesterday and tried several times to enter my PIN.
    Your pin is four digits long. This is set to the day and month of your birth. For example, if you were born on the 12th of May, your pin will be 1205
    So, born on the 1st of February, my PIN was surely 0102, no?! No...! My pin happens to be the day, month and year of my birth, in for DMYY. I tried it out of 'just for the sake' and it worked!

    Note, I've not given any valuable PIN information away; because in order to use this my Student Finance Customer ID would also be required. My date of birth is freely available from many places on the internet...!
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    Anyone having trouble with the PIN, don't bother fighting with it and guessing... press buttons to get you through to a person! They're all looking at the same computer system.
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    The fact that the 0141 number goes through to an office that don't actually process applications should be enough evidence. That's Glasgow, not Darlington where SFE are based and all administration comes out. You're actually going through to a payments office and asking them things they shouldn't be dealing with.
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    (Original post by Taiko)
    The fact that the 0141 number goes through to an office that don't actually process applications should be enough evidence. That's Glasgow, not Darlington where SFE are based and all administration comes out. You're actually going through to a payments office and asking them things they shouldn't be dealing with.
    If you use saynoto0870 then you can get through to the right people to deal with your problem.

    considering the numbers you are all using from saynoto0870.com aren't actually meant to be used.
    What is that all about? ^
Updated: January 12, 2010
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