Revision:Aims of Internal Business Communication
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The main objectives for internal communication are:
- To pass on or transmit instructions or requests along the lines of command, for example from marketing director to sales manager to floor staff.
- To inform staff on new policies, arrangements, developments, processes etc.
- To request information from any employee in the company to assist in making decisions for the company or provide feedback after analysing situations.
- To encourage or reassure staff in certain circumstances and to persuade and motivate them to work as individuals and as part of a team.
- To provide confirmations, responses and information upwards.
- To pass on suggestions, ideas and developments along the chain of command.
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