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TSR Wiki > Study Help > Subjects and Revision > Revision Notes > Sociology > Characteristics of Bureaucracy

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Impersonal

• System of impersonal rules
• Impersonal guidelines
• Discharge of authority is based on rules without regard for persons
• Norms of impersonality govern interpersonal relations
• People are "cases" rather than individuals

Clearly defined and documented

• A chain of command that is hierarchically organised
• Rights and duties of officials are explicitly prescribed
• Officials receive contractually fixed salaries and do not own their positions or the means of production
• Clearly defined division of labour
• Written documentation and orientation to files in a precondition of legitimate decision-making

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