TSR Wiki > Study Help > Subjects and Revision > Revision Notes > Sociology > Characteristics of Bureaucracy
Impersonal
- System of impersonal rules
- Impersonal guidelines
- Discharge of authority is based on rules without regard for persons
- Norms of impersonality govern interpersonal relations
- People are "cases" rather than individuals
Clearly defined and documented
- A chain of command that is hierarchically organised
- Rights and duties of officials are explicitly prescribed
- Officials receive contractually fixed salaries and do not own their positions or the means of production
- Clearly defined division of labour
- Written documentation and orientation to files in a precondition of legitimate decision-making
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