My credit card...

I tried to order something, but during the process the internet cut out, so I tried again but got this message :

"Authentication Failed.
Your financial institution has indicated that it could not successfully authenticate this transaction. To protect against unauthorized use, this card cannot be used to complete your purchase. You may complete the purchase by selecting another form of payment."

There's defoe enough money on the card, I just checked...any ideas?

Reply 1

Illusionary

Original post by TheCurlyHairedDude

Call your credit card company (they usually have telephone lines open 24/7) and ask why the transaction failed. Possibly some kind of anti-fraud check has been triggered for some reason.

(edited 13 years ago)

Reply 2

TheCurlyHairedDude

Original post by Illusionary

Call your credit card company (they usually have telephone lines open 24/7) and ask why the transaction failed.

Visa Debit or Santander?

Reply 3

thru sun and rain

I'm guessing due to the internet cutting out during the authentication process, it couldn't process the transaction so unless you have another method of payment... You might as well try cancelling your order and restarting it as a brand new transaction.

Reply 4

Illusionary

Original post by TheCurlyHairedDude

Visa Debit or Santander?

Santander. Take a look on the back of your card - there's often a telephone number there.

Reply 5

Broderss

Original post by TheCurlyHairedDude

Visa Debit or Santander?

Santander.

Reply 6

kas12

restart/change the browser and it will work this time

Reply 7

TheCurlyHairedDude

Original post by thru sun and rain

It did cancel I think, there was no email telling me thank you for your order or anything, I basically started again, except I have this problem hmm

Reply 8

TheCurlyHairedDude

Original post by kas12

restart/change the browser and it will work this time

I'll try this.

Reply 9

TheCurlyHairedDude

Original post by kas12

restart/change the browser and it will work this time

Meh no luck :frown:

Reply 10

Illusionary

Original post by TheCurlyHairedDude

Meh no luck :frown:

Seriously, just call them up. In my experience there's usually little/no waiting on hold, and if you try too many transactions like this your card may end up completely blocked until you contact them.

Reply 11

TheCurlyHairedDude

Original post by Illusionary

Week day 8am - 8pm

Weekend 10am - 4am

I can't until then unless I wanna chat to a robot

Reply 12

kas12

Original post by TheCurlyHairedDude

Meh no luck :frown:

hmm... do you get this error after you get thru to 3d secure?

Reply 13

Illusionary

Original post by TheCurlyHairedDude

Week day 8am - 8pm

Weekend 10am - 4am

I can't until then unless I wanna chat to a robot

See if you have any luck with 0845 602 1582

Reply 14

thru sun and rain

Can you not pay via pay pal?

Reply 15

TheCurlyHairedDude

Original post by thru sun and rain

Can you not pay via pay pal?

Don't think so, it only says visa on the card

Reply 16

Bartlet

Have you tried it again?

Reply 17

Illusionary

Original post by Bartlet

Have you tried it again?

The OP said that he had done a little earlier. It's not really a good idea to try to do this too many times without first speaking to the bank as that could trigger a (possibly further?) warning of suspicious transaction attempts. :nah: