Another day, another faulty Sensation. Contacted the retailer this morning to ask if I could retain the phone for a few weeks/months before trading it for a handset from a different 'batch' (when HTC have hopefully gotten their act together) and was given the following choices:
1) Have my 'exchange period' extended for 14 days from today and exchange the phone within that time. However, they tend to order in bulk, so there's no saying they'll have handsets from another 'batch' within that time.
2) Trade my Sensation for another model.
I'm really not sure what to do. As much as I desperately want to like the Sensation, I shouldn't have to be worrying about such elementary faults on a £500 device.
She also replied with "We have not been informed by HTC there is an ongoing fault with the handsets, the product has not been recalled by the manufacturer therefore we can only exchange again for you or return and cancel the contract" when I mentioned the fact that all she has to do is glance at any well-populated Android forum to see hundreds of people with the same problems, many who have received numerous handsets with the same flaws.
I don't wish to simply keep exchanging Sensation after Sensation, mostly due to the fact every exchange has a turnaround of several days, and I'm subsequently totally unable to use the (rather expensive) pay monthly contract during that time.
I just want a handset that's of an acceptable standard for such an expensive, high-end device. Is that really too much to ask? Evidently so, according to HTC.
My apologies for the lengthy diatribe.