Right then.
Providing you are coming by car when you arrive and get to the main car park you will be directed to park in a certain area depending on what residence you have been allocated to. Don't worry, you won't be leaving your car there, you can move to the residence one you have your keys. Remember that you will need to bring either some photo ID or a print out of your room offer letter with you or we won't be able to issue your keys. You don't want to be sent back up to the car to get this so remember to pick them up.
After you have been parked up follow the happy throng of excited new people to the Student Union Building (more specifically the LCR in the building) and join the queue (if you're unlucky) or go straight up to the long line desks (if you are lucky!). These are manned and womaned by a host of students, normally in yellow T-Shirts, and they will be able to help you to sign your licence and collect your keys. You will have to sign the licence even if for instance your parents will be paying for it. The contract will be with you and not them. I'll also be in the hall looking after this team so if you see me say hi!
In the pack you will get at this point will be:
Your Keys
Your UEA campus ID card (if you have completed the on-line application for it by the deadline). If you haven't there may be a temporary residence card in it's place that will open your room door (if you residence needs one). If you get a temporary card you will need return it to us in the Accommodation Office when you do get your campus ID from the library in the first week.
Your room licence and T+Cs that go with it.
Information about the insurance you have on the room. Every student has this set up and it is a mandatory charge of £6 for the year added to the rent (in other words £6 on top of the total shown as the rent payment on the licence).
The Inventory sheet for your room. When you get into the room fill in the back of this ticking off the condition of the various items shown on the list (good, fair or poor) then leave it on your desk. When you cleaner comes in on the next weekday to empty your room bin they will sign it off and take it away. At the end of your contract period they will come back and make sure everything is still in the same condition. This document protects you from being charged for things you haven't broken so make sure that you fill it in.
And some information about meningitis that we give out on behalf of the meningitis trust. Don't worry about this though. I can't think of a single case of meningitis in the 7 years I've worked here. It's just for your info.
Once you have this pack go back to your car and you can then move it to your new residence. You will be directed to park as close as you can to the entrance nearest your room. There will be teams of student helpers on hand to help you unload led by the Senior Residents for your building.
Once you have unloaded your car please don't leave it where it is. If your parents (or whoever is bringing you) want to stay a bit longer please get them to move the car back to the main car park as the spot you had will be needed so that someone else can unload.
In the room will be a bedding pack (if you ordered one) and a small box containing some freebies (a drink, some snacks and shampoo etc) and also the Student Accommodation Survival Guide. Pretty much any question you may have will be answered in this book so please read it as it may save you a trip to see us in the office if you do.
Lastly, get settled in and meet your new flatmates!
If you do have any problems though please come and see us in the Arrivals Hall or the Accommodation Office. we'll be happy to help.
Hope this gives you the heads up.