Sainsburys thread MK ll

they will re-train you if you don't get a good MCM score, they don't use MCM an excuse to fire people it is to make sure customers are given a good service.

the part of the shopfloor interaction i don't do is offer an alternative when something they wanted is out of stock, like if a customer wanted a £4.78 basics kettle and rss says I have none and there is no scheduled delivery date for the next 2 weeks then i'm supposed to offer a £30 kettle? right. most customers would give me a funny look trying to flog them something that is over 5x more than they wanted to pay.

It would probably be looked down upon by your manager if you failed an MCM in your probation period. When deciding whether or not to confirm someone after probation period it will depend on a number of factors, not only customer service (although that is important). I set targets at the reviews and if they have hit the targets that I have set (or have gone a significant way to hit those targets) I sign them off. I would only non-confirm someone if I had set them targets and they had made absolutely no effort in achieving them and/or they had done something seriously wrong e.g. been brand damaging on MCM.

^ I have never had one review in 3 years of working there, all stores and all managers are different in terms of how formal and how by the rule book they go.
As for your probation really stop worrying about it! If you are doing a decent job, aren't rude to customers and you attendance/ punctuality is good then you have nothing what so ever to worry about! You would have to royally **** up to be fired.

So basically since iv just started, with a review with my manager every 4th week. first once will see how your gettting on, set a few targets, 2nd one like see how you have got on with the improvements. 3rd more formal, if you failing to meet the targets set for you then BYE! Is that the method you think the managers use? Also because im new do you think i will be tested atleast once so my manager can see how im getiing on and set targets. Btw my probationary period ends 2weeks before christmas, do you think they will extend this becuase they dont wana get rid of me near christmas and look for a new employee, or will they just make me permananet so they can have me for christmas (if i dont do that bad, get on with everyone and etc...)

However, you should treat this as an opportunity to improve; look at the comments on the MCM scorecard, and work on them. Sometimes, the test customer might be in a bad mood, and you just can't do enough. However, more often than not, it is down to the colleague - if you were working at my store, I'd treat this as an opportunity to complete a bit of refresher training with you

You would not be dismissed after your probationary period, primarily for scoring 75% on MCM. The company and corporate target is only 80%, so you're just about in line with what the company wants you to achieve.

However, you should treat this as an opportunity to improve; look at the comments on the MCM scorecard, and work on them. Sometimes, the test customer might be in a bad mood, and you just can't do enough. However, more often than not, it is down to the colleague - if you were working at my store, I'd treat this as an opportunity to complete a bit of refresher training with you

has anyone else recieved their "love card" yet? lol It's the replacement for the shining star, and your reward now goes onto it apparently. But I forgot to ask at my briefing what form the reward actually takes? Further discount on shopping or something like that? Not in work for another 2 weeks hence why I'm asking on here rather than in work, cheers

It seems I spoke too soon! I got a call from them today and basically the same thing happened to me, i.e., I booked and got holiday but it wasn't on their rota. Apparently its something to do with me leaving but not leaving at the same time as other VAC students? I don't really get it to be honest.
Even though it is really not my fault, it is quite awkward cos they are now short staffed and I think they want me to come, but I can't as I'm actually off on holiday! And they also said I might not get money for this holiday, if I'm not entitled which I don't care THAT much about, but still.
Not sure what I'm going to do tomorrow - I mean call them just to say I'm not coming whether or not you give me money? But they kind of know that already! And now I'm worried this might reflect badly on me, even though it really is not my fault, cos I'm actually 90% sure that I am probably entitled to this anyway considering how many hours I've worked.

This is the method that we use, we review, set targets and follow up and give feedback. The targets the manager will set you will be SMART (Specific, Measurable, Achievable, Rounded and Timely) so they shouldnt be that difficult to achieve. Very few people fail probation period, however, if you dont hit the targets that the manager sets for your first 12 weeks then they may terminate your contract. Also the time of the year is irrelevant because it is very difficult to end someones contract after probation period. Don't worry about it, you will be fine but just listen carefully in your review and if you dont understand a target then ask!

Ok, so if i listen to what they say, meet my targets for improvements, thats all i have to do. Btw is there a minimum amount of items you have to scan a minute?

Hi

I got a job a Sainsburys last week had my first induction day today and have the other one tomorrow

My contracted hours are Saturday and Sunday
anyway next week (October the 2nd) I need to visit a relative in Hospital..
wont go into much detail their in a specialist hospital and awaiting a Heart transplant so doesn't get much serious than that, next week its my relatives birthday and the whole family are planning to be there and am desperate to be their also..

The problem is its on a Sunday (im due to work this day)
how do i go about getting this day off? can I even get it off because im so new?

I dont expect to be paid or anything but im worried im not going to be allowed it off because ive only started the job a week ago..

maybe I can get someone to cover me.. I dunno?

would appreciate any feedback if anyone has any answers if theirs going to be a problem..

Thanks