I can't bring myself to diss the NHS
Well, maybe it's cos you're being a bit *too* honest ie: being really harsh, instead of telling her in little bits
Oh sorry
Also, thought this might amuse you guys. Certainly did for me:
What a way to strum up business! Swear to your customers, and refuse to communicate. Wonderful.... I mean if I tried that with my business, I'd have been out of business in the first week!