When we upload the photo, is it meant to take up the whole of the square it shows it in? i.e. When uploaded, there is a lot of white space between the photo and the edge of the box so will it appear really small on the student card?
Edit: I tried converting the photo to a different format and then reuploading it, but now it says it's unable to find a face. After this I tried reuploading the same photo I initially uploaded and it said it couldn't find a face, even though it's already accepted it???