Firstly, we had a unsafe bus driver who swerved on the road and hit kerbs and the tour guide (who drove the bus) never seemed to be around and we were often left without a guide! At several places we stayed everybody had dirty sheets with stains and at some we feared bed bugs! Unfortunately for us the weather was unkind and there was flooding in Townsville and airlie beach which prevented us going any further north..granted this was not gap360’s fault however they were extremely unhelpful in helping us reorganise the rest of our trip and gave us a pitiful refund. We had to call gap360 up to ask what would be happening instead and it wasn’t until the 3rd or 4th call to them (at 10pm the night before we were supposed to catch a bus up north at 9am) did we finally get some sort of answer. As gap360 Farm the tour out to other conpanies they were out of control of it and did nothing to help us. The gap360 team were aggressive and condescending and wrote some very unpleasant emails. I was on the east coast and outback tour; I was told over the phone that 5 others at least would be doing the trip with me. When I got there I found out that the trip was actually made up of 2 separate trips (Sydney to cairns) and (Alice springs to Darwin) of which no one else was doing! I was then told that I had no evidence that I had ever been told 5 people were going to be on the trip as it wasn’t an email it was over the phone (so ensure you email everything to document it). Apparently there were going to be some other people on the outback part of my tour but having heard another women say she travelled with one other girl for the outback trip who was German so they couldn’t understand one another, I decided to cancel the second part of my trip. Again a very pitiful refund was given despite me giving over 10 days notice. I would strongly recommend NOT using gap360 as they take all your money and then don’t help you out. Frankly the anxiety and stress they caused me and all the others on my trip is unacceptable and I might as well have done greyhound bus service because it was cheaper and at least then you are in control of your activities and frankly gap360 made the experience harder. I would recommended topdeck (for a guided tour) or greyhound buses (If you are happy to be a bit more independent and more flexible). I put all my savings into this trip so it was sad it wasn’t what I was expecting. Some of the activities stated in the itinerary we never did and I overall feel the trip was a huge let down. I have to say the best part of my trip was after We left the tour due to the weather and had so much fun with 4 other girls I met, who without them, I would have 100% flown home before even getting to cairns!