TalkTalk - I need to rant

OP

Original post by Iqbal007

Have you tried the speed check via another device ?
Or another router?

This seems really odd :/
I have been having issues as well with talktalk, due to a unstable connection.

Yeah, I have tried doing a speed test on my dad's laptop and my tablet and get the same slow results. I posted on the TalkTalk forums earlier and I'm waiting for a response. I will see what they say.

I seriously wonder if anybody receives a consistently good service from TalkTalk.

Reply 22

ash92:)

22

Original post by NathanW18

Yeah, you would be wasting your time calling them. Unless you haven't tried restarting your router, restarting your computer and trying other browsers, they have no other recommendations. :rolleyes:

lol ikr. Resetting the wireless channel worked for a couple of weeks, then the problem continued. They keep asking me to book an engineer - but I had enough of that a year or two ago. They didn't know enough about wireless adapters to help me identify whether my adapter was the problem. They always ask me to use an ethernet connection for testing, but I've stopped doing this as my pc is in a different room to the router. The last time I spoke to them, I realised I knew more about attempting to resolve the connectivity issue than that particular advisor.

Reply 23

Original post by NathanW18

Yeah, I have tried doing a speed test on my dad's laptop and my tablet and get the same slow results. I posted on the TalkTalk forums earlier and I'm waiting for a response. I will see what they say.

I seriously wonder if anybody receives a consistently good service from TalkTalk.

I actually have done the same looool except for a profile reset.
I definitely think it's a issue with at home, possibly the router from the looks of it.......have you tried a reset? or updating the router firmware?

Reply 24

OP

Original post by ash92:)

lol ikr. Resetting the wireless channel worked for a couple of weeks, then the problem continued. They keep asking me to book an engineer - but I had enough of that a year or two ago. They didn't know enough about wireless adapters to help me identify whether my adapter was the problem. They always ask me to use an ethernet connection for testing, but I've stopped doing this as my pc is in a different room to the router. The last time I spoke to them, I realised I knew more about attempting to resolve the connectivity issue than that particular advisor.

Haha, they always ask about an engineer. I have one scheduled to come out, but I'm undecided in whether I will cancel or not. I don't want to be charged £50, when I'm not convinced that the problem is with any of our equipment.

I get that the advisor's aren't engineers, but they really don't seem to have a clue. They just read off their checklist sheet and if none of those solve the problem, they advise for an engineer visit or fob you off.

Original post by Iqbal007

I actually have done the same looool except for a profile reset.
I definitely think it's a issue with at home, possibly the router from the looks of it.......have you tried a reset? or updating the router firmware?

Looks like it'll take a while for them to get to my request. The forum is full of queries. I have tried a reset and it didn't work. I haven't updated the firmware. I will attempt that and see what happens.

Reply 25

ash92:)

22

Original post by NathanW18

Haha, they always ask about an engineer. I have one scheduled to come out, but I'm undecided in whether I will cancel or not. I don't want to be charged £50, when I'm not convinced that the problem is with any of our equipment.

I get that the advisor's aren't engineers, but they really don't seem to have a clue. They just read off their checklist sheet and if none of those solve the problem, they advise for an engineer visit or fob you off.

I concur, absolutely.

The last advisor didn't even know how to 'change the wireless channel', nor what this meant, even though the person I spoke to on the occasion before this told me about it. I ended up telling him how to do it :colonhash:

Reply 26

SubAtomic

11

my router channel selection was on auto which slowed my speeds, I once got told to stop being stupid and change channel to 1, 6, or 11... Seems to work, when one gets slow I switch to another... Pretty straight forward...

In defence of talktalk I never had a problem, found their customer service to be helpful, but people have different experiences so...........

Reply 27

Original post by NathanW18

Haha, they always ask about an engineer. I have one scheduled to come out, but I'm undecided in whether I will cancel or not. I don't want to be charged £50, when I'm not convinced that the problem is with any of our equipment.

I get that the advisor's aren't engineers, but they really don't seem to have a clue. They just read off their checklist sheet and if none of those solve the problem, they advise for an engineer visit or fob you off.

Looks like it'll take a while for them to get to my request. The forum is full of queries. I have tried a reset and it didn't work. I haven't updated the firmware. I will attempt that and see what happens.

Same thing is happening to me now, router speed is up but connection between router and computer is extremely slow in comparison.

Original post by SubAtomic

my router channel selection was on auto which slowed my speeds, I once got told to stop being stupid and change channel to 1, 6, or 11... Seems to work, when one gets slow I switch to another... Pretty straight forward...

In defence of talktalk I never had a problem, found their customer service to be helpful, but people have different experiences so...........

Try using an app called wifi anaylser, helps you to pick the right channel depending on what every other router near you is on.

Reply 28

OP

Original post by SubAtomic

my router channel selection was on auto which slowed my speeds, I once got told to stop being stupid and change channel to 1, 6, or 11... Seems to work, when one gets slow I switch to another... Pretty straight forward...

In defence of talktalk I never had a problem, found their customer service to be helpful, but people have different experiences so...........

My router has pretty much always been on channel 6. I will attempt to switch it around if the speed drops.

Do you call their call centres or speak to them on their forum? The call centre staff are not in any way helpful. They only ever tell you to attempt the obvious things that you have already done. Fair play if you've had a better experience with them, but I find that they only seem to know how to read off of a list.

Original post by Iqbal007

Try using an app called wifi anaylser, helps you to pick the right channel depending on what every other router near you is on.

Hmm, I will actually try that app myself. My router has always been on channel 6. I'll see what this app suggests.

(edited 9 years ago)

Reply 29

Jamie45

I've been with TalkTalk for years now and it's always been around the same speed as you. Although for the last 2 months there has been problems and it's been around 10kb/s and they still haven't found the problem so i'm changing to BT. Terrible customer service.

Reply 30

SubAtomic

11

Original post by NathanW18

My router has pretty much always been on channel 6. I will attempt to switch it around if the speed drops.

Do you call their call centres or speak to them on their forum? The call centre staff are not in any way helpful. They only ever tell you to attempt the obvious things that you have already done. Fair play if you've had a better experience with them, but I find that they only seem to know how to read off of a list.

I call the number, yes some read off a list but other times they have putme through to the 'experts' (maybe they have a bigger list :ahee:

)

Otherwise yes I switch around channels once in a while to see if my speeds increase.

Hope you get it sorted...

Slow internet :angry:

Reply 31

College_Dropout

21

BT are just as bad, I was stuck on a 0.25mb connection for years, thank god for fiber optic.
Wired connection I can get 75 down and 20 up !

Reply 32

Original post by SubAtomic

I call the number, yes some read off a list but other times they have putme through to the 'experts' (maybe they have a bigger list :ahee:

)

Otherwise yes I switch around channels once in a while to see if my speeds increase.

Hope you get it sorted...

Slow internet :angry:

use wifi anaylser app and then pick a nice clear channel..........it could also be the fact that theres far too many routers around you which is interfering with the wifi of the router, so may wanna get a better router or have more than one in the house.

Reply 33

SubAtomic

11

Original post by Iqbal007

use wifi anaylser app and then pick a nice clear channel..........it could also be the fact that theres far too many routers around you which is interfering with the wifi of the router, so may wanna get a better router or have more than one in the house.

I had a look at app but that's for phone not lappy, analyzers for lappy cost, routers cost, my concern is costless other than monthly line rental :eek:

but yeah my router is poop. free though (well you know what I mean)

bit para about freeware (other than av) as my comp seems pretty well behaved at min...

I sit about 2 meters away from my router so no need for more.

(edited 9 years ago)

Reply 34

Original post by SubAtomic

I had a look at app but that's for phone not lappy, analyzers for lappy cost, routers cost, my concern is costless other than monthly line rental :eek:

but yeah my router is poop. free though (well you know what I mean)

bit para about freeware (other than av) as my comp seems pretty well behaved at min...

I sit about 2 meters away from my router so no need for more.

use it on your phone, it'll tell you the channels the other routers are on.

Consider moving the router to a more central poistion?

Reply 35

anon.006

i deffo dont recomment sky at all. they are so much ****tier

Reply 36

TurboCretin

20

Been on TalkTalk as long as I can remember (probably about a decade). Never had any issues which can't be resolved by turning the router off and on again, and our router hasn't been changed since the days of dialup.

But yeah, I had to phone up TalkTalk a few years back and they were ****. Luckily for me, our service hasn't been interrupted much.

Reply 37

OP