Can They Cancel My Insurance Policy?

Hey TSR,

I'll try and keep this short buy I need some advice. Basically I'm one of those drivers who had to get the black box because insurance is just too high for drivers at my age. The black box has been working for the past 6-7 months, it was installed over the summer holidays, therefore I was able to have the time off work to be home for the installation.
They've just emailed me saying that they're not receiving any data so they're going to have to install another black-box into my car, and if I do not arrange a date between Monday to Friday, between the hours of either 9:00am-1:00pm or 1:00pm-5:00pm they will cancel my policy within the next 7 days.

Now the problem is, I work from 7:30am and don't get back till atleast 5:30-6:00. And I need my car to commute to work.
The question is can they really cancel mypolicy? I've already emailed them saying I cant take the time off work and if they could do a weekend day, but apparently they don't do weekends... urgh Help!

That is really unreasonable! Call up customer service and explain that you actually can't do any of those times because you have fairly common working hours, talking to a real human tends to get you further.

I would honestly not be surprised if those scumbags can actually cancel your policy after such a ridiculous demand.

They know those are most peoples working hours.

Take a sick day off work for the morning/afternoon

The problem is, I can't take the day off work.
I've already been ill and took a week off, another day and it's just going to look really bad.

The problem is, I can't take the day off work.
I've already been ill and took a week off, another day and it's just going to look really bad.

You know what, if it was me I'd be looking for another insurer that does the same or a very similar price. I'd ring them back and be like "You know what, just give me all my money back because your equipment is faulty and quite frankly I can't trust you because of it."

I'm sure that this constitutes some sort of breach of contract on their part, thus allowing you to get a full refund.

How bad is it going to look when you can't get to work because your car is illegal to drive with no insurance?

Speak to your boss and see if you can either take it as holiday or work additional hours to make up?

Since you need the car to get to work they're unlikely to be difficult imo.

Can you not ask them to fit the black box at your work address or wherever you park?
You could book it for the time of your lunch break, or ask your boss if you can take your break at an alternative time? It depends what job you do, but it might be possible and a better solution to a day off/half day.

I don't think I'll be able to get my money back... I'm going to ring up though and see what I can sought out.



Ba Dum tss.



Thing is, it's an internship, so if i keep missing days off work.. it's more likely that the other interns are going to secure a place.

Can you not leave the car with parents/close friends for the fitting? Might be an alternate route or needing a lift into work obviously.

needing to have a faulty insurance box replaced at short notice is a good reason and not something they can expect you to have forseen.

No one is able to stay home for that period of time, since they work between those times too

It's been done, the heated email has been sent and I have demanded that refund like a pro.

The problem is, I can't take the day off work.
I've already been ill and took a week off, another day and it's just going to look really bad.