A customer 'threatened' me today

Call the police over a grand total of £2?......

Customer is always right. That's what I have been told.

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Are you having a laugh?

It's so annoying when people walk into shops, restaurants or other public places acting like an entitled brat and treating staff like they have no feelings. I think it was good that you remained calm and called your colleague for help becuase then that means you would have had a witness. I think the best advice is to just ignore idiotic behavior, it says a lot about them if they act up in public

I work as a volunteer in a charity shop. 95% of the customers I serve and pleasant but a very small minority can be abusive, especially when I refuse to haggle with them (I am not allowed to do this).

no

It's a complicated story. He bought several of these cards which I think are for phone top ups, I'm not entirely sure how they work. On a couple of them there was an error, when I scanned them on the till they were marked 0 pounds even though they were labelled 99p. I told him this before he paid. He bought the others, but when the receipt printed the two cards that didn't work were marked on the receipt as 0 pounds.

Well, he flipped. At first he said he wanted the other two cards anyway, since they were on the receipt. I told him I couldn't do that because the cards were marked as 99p, and he hadn't paid for them. Then he said he was going to call the police and that he wanted them to arrest me. I rang for my colleague to come out. The customer them demanded a refund. Then he complained that I hadn't put the money in his hand. Threatened to call the police again. I said if he didn't leave the store I'd call the police myself. He said good, I should be arrested. Then he wanted to rebuy the cards. I let my colleague serve him and he eventually left.
Has anyone ever dealt with something like this before and what happened? My manager wasnt there.

Put it this way. The customer is NOT always right, whatever people say.
Some customers in fact are completely wrong.

Okay emma.

I used to work in a charity shop. I hated it.

Its true.
If you have ever worked in retail you will understand.

Its a difficult one because 99p is zero pounds did it show as £0.00 or £0.99? if it did not scan you should of manually added £0.99 if you work in a small retail store. But if you asked him to leave and he refused to go that is tresspassing, and if he was shouting- that is threatening behavior towards you. I think aslong as you have the price clearly labelled on the product- so their is not a misleading description on the product you are abiding by the trade descriptions act. out of curiosity where do you work?