HMRC Tax Professional&Operational Delivery Higher Officer&Officer Caseworker Belfast

What office are you based in?


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What office are you based in?


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The maths side is advanced at times.. Again this is my role only everyone's is different. Once you're placed I could give you a better idea. You're working out percentages, doing various calculations, checking records and finding audit trails. Again full training is given for this type of work but you are required to have more than basic maths skills GCSE grade C is required as a minimum because if the job is in tax it requires it. I was lucky as I studied international business management as one of my degrees so I had accounting and financial management under my belt before I started here and the training then provided information which I already knew so it was easier to pick it up. There is lots of support available and the trainers are lovely and most of the staff are willing to help but are really busy. If you're really concerned when you start you can always pick up a maths class at the college. Many people have done that to help them in their role... HMRC will not foot the bill for this nor give you time off! When you start and you hear everyone discussing cases and talking it's so daunting but I take trainees out with me a lot and try to explain things in plain English to them and use little things to help them understand easily. There's also lots and lots of guidance on our intranet, training manuals and your management will pick up development needs throughout the year.

Quick question for those that have had their provisional offer following TSPCurrently at :

"We'd like to make you a provisional job offer.
We're conducting some pre-employment checks before we make you a formal offer. We'll contact you when we have finished these."

What about the attachments (Character enquiry form, pension questionnaire, etc), are they for completion once formal offer is made or should they be filled in online and left as attachments?

I filled in the two documents at "next stage" but wasn't sure about the actual attachments on the application? Many thanks in advance.

I'm based in Custom House atm then will be moving to regional centre in Belfast.

Not too worried. Civil service departments tend to have really detailed guides and guidance on their intranets. I currently work in Child Maintenance as an AO and it has some pretty advanced maths. Or you can use step-by-step instructions or calculation tools to help. I doubt HMRC will be much different in that regard.

Quick question for those that have had their provisional offer following TSPCurrently at :

"We'd like to make you a provisional job offer.
We're conducting some pre-employment checks before we make you a formal offer. We'll contact you when we have finished these."

What about the attachments (Character enquiry form, pension questionnaire, etc), are they for completion once formal offer is made or should they be filled in online and left as attachments?

I filled in the two documents at "next stage" but wasn't sure about the actual attachments on the application? Many thanks in advance.

As I hadn't had an interview, I got a phone call last Friday to go to Lisburn and fill these out along with taking copies and originals of passport, degree certificate ect ect too. They said they were trying to call everyone in 2 weeks so wait and see. It was from an 0300 number as well so answer it. I thought it was going to be another PPI call haha.

Yea it's my only concern to be honest. Like I can work out percentages percentage changes etc and I could probably get used to accounts reading data etc... It's things like formulae etc that's what might throw me if they are mind boggling. They won't give you time either regardless what they may say here. If you fail 2 exams/ learning checks you are out


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I don't think the two strike policy is in effect anymore. I have a friend who left Child Maintenance Service for a HO post in HMRC in July and he said he arrived literally at the cut off point where they were introducing something like a Continuous Assessment rather than exams. Not sure if its the same for Officer roles though. Fingers crossed.

I still think it's a bit misleading because at the end of the day ... Virtually every job in the world requires GCSE Maths at C even retail ( no disrespect to those who work in retail) but you get my jist. By the sounds of it we are talking A Level Maths and I may have to reconsider a formal offer as a result because as much as I believe I could be a success in the role I'm not going to leave one job to then maybe be a success in this or maybe not and for them to use the 2 strikes and your out policy - then you'd have no job at all. Too many bills!


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Quick question for those that have had their provisional offer following TSPCurrently at :

"We'd like to make you a provisional job offer.
We're conducting some pre-employment checks before we make you a formal offer. We'll contact you when we have finished these."

What about the attachments (Character enquiry form, pension questionnaire, etc), are they for completion once formal offer is made or should they be filled in online and left as attachments?

I filled in the two documents at "next stage" but wasn't sure about the actual attachments on the application? Many thanks in advance.

It's not misleading at all. Any role in HMRC requires Maths. We are a department that use calculations on a daily basis. Even CHB has calculations on a daily basis. There are so amny tools to help you on the way.

The new roles are by continuous assessment and exams now but you still have to complete and pass the exams regardless. It will then be a decision with management if they feel you can prove and are proving that you can do the role. Tbh they give you so much study time and support there is no reason to be failing exams but it does happen. Then then give you advice, tell you where you were wrong and support you.

Jamz it's an EO role so it won't be as complex as a higher grade role. If you're prepared to put the work in then no reasons why you can't do it. Any calculations/formulae etc relating directly to your role will be given to you during training and you'll work on questions and answers etc in class.

It's not misleading at all. Any role in HMRC requires Maths. We are a department that use calculations on a daily basis. Even CHB has calculations on a daily basis. There are so amny tools to help you on the way.

The new roles are by continuous assessment and exams now but you still have to complete and pass the exams regardless. It will then be a decision with management if they feel you can prove and are proving that you can do the role. Tbh they give you so much study time and support there is no reason to be failing exams but it does happen. Then then give you advice, tell you where you were wrong and support you.

Jamz it's an EO role so it won't be as complex as a higher grade role. If you're prepared to put the work in then no reasons why you can't do it. Any calculations/formulae etc relating directly to your role will be given to you during training and you'll work on questions and answers etc in class.

I'd fill them in and email them to CSR anyway.

The training differs per role and tax head. Typically at the moment there is 6 months training then support while training and being mentored in the role. Not sure what exams are being taken currently but mine were a mix of written and multiple choice. My training was longer as well as its now a different training course. There will be skills assessment as well.

Obviously all the areas are challenging but would I be right in saying VAT is the most challenging field to be in? That seems to the consensus from people


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