I work in the NHS. This is how I would fix it:
0) Firstly, if anyone in charge had been acting for anything other than self-interest in the last 50 years we would not be in this situation. We knew a population bubble of elderly was coming literally since the 50s. We should have been saving for this event as a nation for 30 years, we should have increased the number of med school places and hospital beds starting 10 years ago, we should have increased nursing school places 5 years ago. We'd then have enough money, beds, doctors and nurses to live out the crisis over the next 10-15 years or so.
Instead, we've got the biggest national debt since WWII, 12% vacancy rate for doctors (with loads about to retire/return to Europe), 8% vacancy rate for nurses (with loads about to retire/return to Europe), and a bed crisis that means we rarely have free beds in the
summer in year 1-2 of this
15+ year problem.
We have been totally betrayed by the previous generation and so are totally screwed now no matter what we do. BUT there are some things we can do to ease it...
0a)
Don't declare war on your staff immediately before the big crisis. Its really bad for staff retention and morale. Hunt didn't just introduce a new contract. He deliberately, repeatedly and publicly belittled and insulted his workforce (doctors and other). No wonder so many are looking abroad and
50% of 2nd year doctors didn't apply to continue (most will come back after a break, but that's a lot of doctor-years to lose).
1)
Reduce the bureaucratic workload for front line staff. The current trend, which is ingrained into how doctors/nurses are hired and promoted, is that when there is a problem you introduce a new form to fill. There is no consideration that time spent form filling leads to problems in itself. Change the training and clinical governance structure to recognise that time is a commodity, and time having clinical staff filling out forms is a waste, not a good thing.
2)
Don't leave the EU/soft brexit due to impact on recruitment. I know - boo not more brexit talk - but the NHS is one of the bodies set to lose out the most from Brexit.
About 10% of doctors are from the EU. About a third of newly recruited nurses last year were from the EU. EU nurses are broadly better trained than UK ones (their training is longer and they practice more independently) and their English tends to be better than non-EU nurses.
It will also significantly impact on medical research, where funding, personnel and collaboration have become very intertwined with our EU neighbours.
3)
No more PFI. Another way in which we've been sold out is PFI. My local hospital spends 22% of its budget on PFI buildings. Its now being asked to cut 20% of its budget... but PFI can't be cut. So that's actually 25% of its non-PFI budget.
25% cost-cutting whilst maintaining the same service. No business can do that.
4)
Stop the national mandate to charge immigrants for emergency care. The government mandates hospitals create specific teams to chase payment from non-EU nationals for emergency treatment they received. These goon squads cost the NHS about twice what they make (unpublished data). Let the hospitals decide locally how to deal with such bills - it is them who get the money, its not like they lack incentive.
5)
Increase funding to be in line with similar EU countries. We spend
substantially less than e.g. France, Germany, Netherlands. I know its hard times what with needing to pay for Trident and brexit etc but simple fact is: you can't expect the NHS to deliver a comparable service to those who spend so much more.
OR5a)
Be honest to the public. Tell the public which services are going to be cut because the NHS can't afford it. Carrying on as we are is just illogical and bad for everyone. Surgeons sit around doing nothing because there are no beds to send patients to. Paramedics hang around outside as they can't drop off their patients. All the while cancer ops get cancelled and true life threatening emergencies have to wait hours for an ambulance.
Someone needs to strap on their man pants and tell the public which expensive cancer drugs are going to be pulled and which operations aren't going to be offered so that we can free up money for more beds and staff. So that we can go back to having a functioning service. 6)
Put most of the above funding and newly retained/acquired EU workforce into social services and care homes. An NHS bed costs about £200 per day even without any treatment being provided. A care home bed costs a lot less. Stop being inefficient and sort it out.
Additionally,
care homes need to be banned from refusing to accept new patients on Fridays and weekends (as is common currently). For all Hunt's rhetoric on 7 day NHS, this is something he hasn't even attempted to tackle.
7)
Reduce spend on locums, but not by just banning hospitals from paying for the staff they need as is the current approach. Reduce locum spending
by making jobs attractive so you have enough staff in the first place. Insulting staff = bad for locum spending
. Treating staff well = good
. Revolutionary. 8)
Reduce legal threat to hospital staff. I appreciate that the courts play a vital role in regulating the medical profession, but if we're to be able to deal with the current crisis we need to be able to look after patients, not filling out forms for a hypothetical legal case just in case someone sues, as is the case currently. I'm not saying it has to be total or permanent, but dealing with a crisis means making sacrifices. Closely linked to point 5a).
9)
Rationalise private sector involvement. I believe there is a role for the private sector, but not in the way the government is doing things. Long contracts that give private companies effective monopolies (e.g. catering contracts in hospitals), and contracts where the company is minimally accountable for its standards (e.g. contracts to perform clinical scans or lab tests without then implementing substantial government-run quality control measures) just waste NHS resources.
Hitchingbrooke was a complete scandal yet the government doesn't seem the slightest bit deterred (?).
10)
Stop faffing around and get an IT system that works. Europe manages it - doctors/students there find it funny that we still have paper systems. Just pay them money and take their system. Denmark's is good, go with that. How hard can it be?
IT has so much potential to solve so many inefficiencies in day to day ward work, yet no one seems to take any action.
11)
Proper education, but more about palliative care and options surrounding end of life rather than when/when not to attend A&E. Teaching people when to go to A&E is no small task, and there's loads of info out there - not least 111 (a terrible example of privatisation btw, but its still better than nothing). I think a large advertising campaign saying don't come to A&E because e.g. your finger nail came off will be expensive and have limited impact. They are also fairly easy cases to deal with.
HOWEVER - end of life is the opposite of that. Its something we don't often talk about, but surveys show there is a huge discrepancy between where people want to die (generally at home) vs where they do die (generally in hospital). Now its nowhere near as simple as just telling people to stay at home then - its a distressing time for relatives and they need support. But so often you see people coming in and going through the full works and getting admitted because obviously they're really sick... but actually they didn't want to be there. Their family brought them in because they were worried. I think clear education, for the patient and the family, on what the options are, on what might happen and how we can deal with that (in or out of hospital) would have a much bigger impact on hospital beds AND improve dignity regarding end of live.
But no matter what we do - and i suspect it will be none of the above - we are going to be for a hard hard time over the next few years. Pray that you/your loved ones don't get sick
TL.DR points in bold.