For anyone who worked in retail - can you help me answer this question please!!!!???

This has happened to me (although not with crackers, other items) and I've just gone and helped the customer. Most customers don't mind if you have to let someone know that you're pausing your job for a little bit.

You are re-stocking the Crackers and customers keep asking you questions. You are concerned that the Crackers display is low. What do you do?

1) Direct the customer to another colleague who I think is less busy than me
2) Serve the customer as fast as possible so I can re-stock the crackers
3) Take the time to serve the customer but explain to the manager that I will need help re-stocking the crackers

I am inclined to say 2) but I fear that it looks like bad customer service. If I pick 3) Then I think it looks bad that you need to ask the manager something.

HELP? Please.

Thank you - is talking to the manager saying that your job isn't finished a problem then?

No not with my managers. If they didn't want customers to bother us when we are doing jobs, then they wouldn't tell us to do the jobs while the store is open. My managers have been nice and sometimes finished my job for me while I'm dealing with the customer.

3.

3, customer 1st

Which one do you think will deliver the best customer service?