Hi,
So basically I was meant to get a blackbox fitted to my car and the engineer only told me what time he was arriving at when he was already at my house. He sent me a text at 09:01am saying he will be there by 08:30am, and then text me fifteen minutes later saying he is at my home. I had no idea what time he was due to come in the days leading up to the date booked and received no communication at all from the company. SMART WHEELS.
Long and behold I had to go out first thing in the morning and wasn't at home when he arrived, I would have been had I known what time he was due to arrive.
So I tell the engineer that I would be back at 12 noon and would happily have my box fitted then if that is okay, he told me he cannot and that he will get in touch with the office to rebook. It turns out that the engineer clearly didn't rebook with the office, and I hadn't heard anything from either SMART WHEELS or the engineer, I just presumed that he had rebooked and I was waiting for another engineer to be available.
I have just received an email from SMART WHEELS saying that they're cancelling my policy because my box hasn't been fitted within 14 days and sent me a 7 day cancellation form stating that my insurance will end. I've literally just got insured on my first car and put down a £750 deposit, also, trying to get insured after this is going to be impossible.
What can I do?