The Student Room Group

snapchat

hi guys,
Basically i logged out my snap and when i try to logg back on they keep asking me for the code that they sent on my number but they have my old number i no longer have access to the number ive already tried to contact snapchat but no reply and ive contacted three they said they have no access to the sim so does anyone know how i could get my account back ? please i really need it as i have really personal details there please ? thank you !
Reply 1
Original post by myron95
hi guys,
Basically i logged out my snap and when i try to logg back on they keep asking me for the code that they sent on my number but they have my old number i no longer have access to the number ive already tried to contact snapchat but no reply and ive contacted three they said they have no access to the sim so does anyone know how i could get my account back ? please i really need it as i have really personal details there please ? thank you !


You can reset your password via email as well.
https://support.snapchat.com/en-US/a/reset-password

If you don't have access to both then you've lost your account I'm afraid.
Reply 2
Original post by UWS
You can reset your password via email as well.
https://support.snapchat.com/en-US/a/reset-password
If you don't have access to both then you've lost your account I'm afraid.


i do know my password i just cant get the code because its on my old number
Original post by myron95
i do know my password i just cant get the code because its on my old number


Then there's no way of verifying yourself if you do not have access to the e-mail, nor the phone number.

Spoiler

Reply 4
Original post by RoyalSheepy
Then there's no way of verifying yourself if you do not have access to the e-mail, nor the phone number.

Spoiler


i have access to the email
Original post by myron95
i have access to the email


Then you can reset the password using the e-mail address.

Screen Shot 2017-11-07 at 17.39.45.png

Source: https://support.snapchat.com/en-US/a/reset-password
Reply 6
Original post by RoyalSheepy
Then you can reset the password using the e-mail address.

Screen Shot 2017-11-07 at 17.39.45.png

Source: https://support.snapchat.com/en-US/a/reset-password


ive tried that already, plus i dont need the password i need the code that they keep sending to my old number that i no longer have access to it
Original post by myron95
ive tried that already, plus i dont need the password i need the code that they keep sending to my old number that i no longer have access to it


Ahhh, I see!

I'm guessing you haven't written down a recovery code? (Which is separate to the verification code)
Reply 8
Original post by RoyalSheepy
Ahhh, I see!

I'm guessing you haven't written down a recovery code? (Which is separate to the verification code)


yh but its saved in my eyes only on snapchat :frown:
Reply 9
Y dont u text ur old number and see if the person would be kind enough to send u the code
Original post by myron95
yh but its saved in my eyes only on snapchat :frown:


From what I can see then, your best option is to verify yourself with Snapchat support. :sadnod: The recovery code should've been written down, ideally... Maybe send them another message if they're taking too long.
Reply 11
Original post by Shaanv
Y dont u text ur old number and see if the person would be kind enough to send u the code


the old number was a contract so its out of service now
Reply 12
make another account
Reply 13
Original post by k0zaf
make another account


i have personal stuff that i need from snapchat
Reply 14
Original post by myron95
the old number was a contract so its out of service now


Unless snapchat get back to u ur gonna have to take an L

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