So someone reversed into my car leaving a huge hole in my bumper. I obviously claimed with my insurer. The other party was not responding or claiming liability. The other party vehicle belonged to a company and I was given contact details of the manager at the incident time. I called the manager to chase things up and recorded the call as he accepted liability. At the time of the incident I also made a video recording on my phone of when the other party accepts he reversed into me and didnt see my car. However my insurer said they can't accept both of these evidences as other party wasn't aware they were being recorded. I've done half of the investigation work they should be doing!
The other party are now saying that although they were reversing, I had still moved forward into him. I don't understand the logic, he was driving a huge van so how can he even say he saw me moving forwards.
I have obtained a CCTV recording but it only shows the back of my car not the whole incident. The witness I had is hanging up on my insurers!!