HMRC customer service consultant

Thanks so much Anisa. That's very valuable information. I am quite a bit worried now as I don't have a clue about tax. A bit naive of me, but I had assumed I'll be providing customers with simple answers to their questions or dealing with their debt issues. What I wasn't expecting was to learn complex paye and tax codes or understanding about company cars/expenses.

I'm good at Maths, because I scored 95% on the test, so I'm not worried about that.

But I'm really worried as I have no experience at all dealing with calls and. Also I'm concerned what happens to those whom are on probation if they fail to meet their targets or get to grips with the tax system. Do they get fired or do they get transferred internally to a different department?

(edited 5 years ago)

Reply 82

Blackspaniel

Original post by civilservice

Thanks so much Anisa. That's very valuable information. I am quite a bit worried now as I don't have a clue about tax. A bit naive of me, but I had assumed I'll be providing customers with simple answers to their questions or dealing with their debt issues. What I wasn't expecting was to learn complex paye and tax codes or understanding about company cars/expenses.

I'm good at Maths, because I scored 95% on the test, so I'm not worried about that.

But I'm really worried as I have no experience at all dealing with calls and. Also I'm concerned what happens to those whom are on probation if they fail to meet their targets or get to grips with the tax system. Do they get fired or do they get transferred internally to a different department?

The whole point of the job you are going into is to teach you how to do it and at a pace which means you arnt overloaded with information,
No one who goes into a new job knows how it's done on day zero you will have times during your training you will be assessed on what you have covered in that period and this will give your assessor an idea of your ability to take information in don't be afraid to ask questions or ask for help.

Your good at maths but you weren't the first day in school were you ??!! that's my point

Don't over think the training you will be fine

(edited 5 years ago)

Reply 83

Original post by civilservice

Thanks so much Anisa. That's very valuable information. I am quite a bit worried now as I don't have a clue about tax. A bit naive of me, but I had assumed I'll be providing customers with simple answers to their questions or dealing with their debt issues. What I wasn't expecting was to learn complex paye and tax codes or understanding about company cars/expenses.

I'm good at Maths, because I scored 95% on the test, so I'm not worried about that.

But I'm really worried as I have no experience at all dealing with calls and. Also I'm concerned what happens to those whom are on probation if they fail to meet their targets or get to grips with the tax system. Do they get fired or do they get transferred internally to a different department?

As silver said you will be fine.im rubbbish at math lol.trust me it not as hard as you think and will learn after every call like i said lots of support and no you wont get sacked.sorry if iv scared you honestly it gets easier like in any job you learn as you go

Reply 84

@silver67surfer - That's true, but not every employer is the same. Some give you more hard time than others and put you under a lot of stress, just to reach their targets. I'm just hoping this job role is not one of them.

@Anisablue - You can't be that bad at maths if you're working there, lol! No, you haven't scared me, haha. What kind of customers can we expect? Ones that swear/abuse you over the phone? Don't you ever feel nervous knowing that someone is listening to your calls?

Reply 85

Original post by civilservice

@silver67surfer - That's true, but not every employer is the same. Some give you more hard time than others and put you under a lot of stress, just to reach their targets. I'm just hoping this job role is not one of them.

@Anisablue - You can't be that bad at maths if you're working there, lol! No, you haven't scared me, haha. What kind of customers can we expect? Ones that swear/abuse you over the phone? Don't you ever feel nervous knowing that someone is listening to your calls?

Yes you will get difficukt calls abusive customers but you will get training for it.and yes your calls get listened to that how they mark your quality however you will never know someone is listening to you.your manager will just randamly pull you and say iv marked a call can you come in the meeting room lol

Reply 86

Fizzwhizz786

4

Morning guys,

I have applied for other jobs now, I’ve has 2 interviews so far this week. I will take the first job offer. It was said to me sarcastically at the interview, if I had any other job interviews!? ..of course goes without saying. I have bills to pay like everyone else! So unacceptable, question is will they treat you any better once you are employed by them ? Checkout their customer reviews.

Reply 87

zaref

5

Original post by Fizzwhizz786

Morning guys,

I have applied for other jobs now, I’ve has 2 interviews so far this week. I will take the first job offer. It was said to me sarcastically at the interview, if I had any other job interviews!? ..of course goes without saying. I have bills to pay like everyone else! So unacceptable, question is will they treat you any better once you are employed by them ? Checkout their customer reviews.

Same here, I’ve just been to one yesterday. We’ve got bills to pay, and at this point whatever opportunity comes first I’m going to go for that one.

Reply 88

cain89

5

I'm okay with time tbh I already work at Tesco but it is still annoying waiting

Reply 89

Fizzwhizz786

4

Original post by zaref

Same here, I’ve just been to one yesterday. We’ve got bills to pay, and at this point whatever opportunity comes first I’m going to go for that one.

Good. It’s the best way, just don’t know if you will get the job and they may still keep you hanging by putting you on a “reserve list”.

Reply 90

Fizzwhizz786

4

Original post by cain89

I'm okay with time tbh I already work at Tesco but it is still annoying waiting

It’s not too bad if you have a job 👍🏾

Reply 91

Original post by Anisablue

Yes you will get difficukt calls abusive customers but you will get training for it.and yes your calls get listened to that how they mark your quality however you will never know someone is listening to you.your manager will just randamly pull you and say iv marked a call can you come in the meeting room lol

Anisa, would you mind me asking which location you currently work at? Also are the managers really tough? For example would they shout at you if you're finding it difficult to grasp something?

Reply 92

Original post by civilservice

Anisa, would you mind me asking which location you currently work at? Also are the managers really tough? For example would they shout at you if you're finding it difficult to grasp something?

Im based in bradford.no the managers are really nice.if u are struggling they would just give exrtra support like listening to calls and having a buddy

Reply 93

Original post by Anisablue

Im based in bradford.no the managers are really nice.if u are struggling they would just give exrtra support like listening to calls and having a buddy

Thanks so much! I know you might feel I might be going on about this, but it's just that I'm so nervous. It's a first interview where I feel I did really well. Even the people whom interviewed me said that they were surprised that I had managed to answer all their questions, so I'm trying to be positive.
Bradford did you say? Is that centenary court or interchange?

Reply 94

Original post by civilservice

Thanks so much! I know you might feel I might be going on about this, but it's just that I'm so nervous. It's a first interview where I feel I did really well. Even the people whom interviewed me said that they were surprised that I had managed to answer all their questions, so I'm trying to be positive.
Bradford did you say? Is that centenary court or interchange?[/QUOT
Interchange but heard all new starters will be based in centenary court as we are all moving there next september

Reply 95