Email saying I don’t have enough years to repeat

I got an email saying that I didn’t have enough years left to complete my degree.
I applied as a new student as I had to leave university three weeks after starting my first year because of ill-health and now I am ready to go back after having a year off.
I reapplied and got an email saying I didn’t qualify for tuition loan as I’d already done two years, my first year was a foundation year, and I’d only done three weeks of my second year. Granted I’ve done one module of open degree since.
Help, is there any way I can get my first year financed? According to the email I had only got two years of tuition left .

I got an email saying that I didn’t have enough years left to complete my degree.
I applied as a new student as I had to leave university three weeks after starting my first year because of ill-health and now I am ready to go back after having a year off.
I reapplied and got an email saying I didn’t qualify for tuition loan as I’d already done two years, my first year was a foundation year, and I’d only done three weeks of my second year. Granted I’ve done one module of open degree since.
Help, is there any way I can get my first year financed? According to the email I had only got two years of tuition left .

Hi there,

Is your new course a Full Time Course or Part Time Course?

Previous study at the higher education level may be considered when assessing student's entitlement to finance. To calculate your entitlement we do a previous study calculation as follows: Duration of new course + an additional year – any years of previous study = student’s entitlement.

If you had to leave your course due to ill health then we have something called Compelling Personal Reasons (CPR) where students can be awarded an extra year of tuition fee support (applied to the next available Academic Year) if they are able to send in evidence of CPR.There are many different reasons as to why a student may have had their study affected;

Illness
Bereavement
Family crisis
Pregnancy
Unavoidable caring responsibility
Failing to complete a course studied abroad


We would also require you to send in evidence detailing your CPR along with supporting evidence to confirm this.

Thanks, Amy

Unfortunately, I think the few weeks you did of your second year will count as a year for student finance purposes. So, from their records, you've already had your +1 year (the foundation year) and 1 year of a full time course. Under normal circumstances, you'd only be entitled to your full course length -1 year.

To get full funding for a new degree, you'll have to persuade them to fund another year under their "compelling personal reasons" arrangements as described above. You'll probably need to evidence why you left the course. Do you have any records relating to your ill health? Could your GP (for example) write a letter to explain why you'd have been unable to continue with your degree at that time?

The foundation year (year 0) isn’t part of a degree it’s like doing a levels to get onto the degree, which I did in able to do the BA in the first place. I left as I was admitted to hospital with a serious illness, all of which I have letters regarding and they already have my pip documents to confirm the illness as it still effects me.