Really worried about getting fired - please help :(

Hi

Messed up at work, a customer came in and said a part of his product that had been delivered was missing.

I gave him the part from another identical product but the one I took it from is due to be delivered on Monday and the spare part hasn't come in time!

What do I do? Will I get fired?

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Reply 1

yousman3357

Just tell the manager you made a mistake.

You are human, humans make mistakes !

If they don’t understand that, they are in the wrong.

Reply 2

Anonymous #1

Original post by yousman3357

Just tell the manager you made a mistake.

You are human, humans make mistakes !

If they don’t understand that, they are in the wrong.

Thats true, do you think I should call the customer or wait for them to complain?

Reply 3

Anonymous #2

Original post by Anonymous

Thats true, do you think I should call the customer or wait for them to complain?

You could call / email them to let them know their order will come in 2 different packages due to be dispatched at different times

Reply 4

yousman3357

Original post by Anonymous

Thats true, do you think I should call the customer or wait for them to complain?

Call them.

Tell the manager first

Reply 5

Muttley79

Original post by Anonymous

I think that was quite sensible to sort the other customer out quickly - it's not Monday yet so might the part still arrive? I would tell your boss what you did so you doesn't upset a customer.

Reply 6

Anonymous #1

Original post by yousman3357

Call them.

Tell the manager first

Okay, I will do this at work later, hopefully the part arrives

Reply 7

Anonymous #1

Original post by Muttley79

I think that was quite sensible to sort the other customer out quickly - it's not Monday yet so might the part still arrive? I would tell your boss what you did so you doesn't upset a customer.

Thats what I was thinking, the other customer would have been annoyed if he could have had the part there and then but we didn't give it to him.

Reply 8

Anonymous #1

Original post by yousman3357

Call them.

Tell the manager first

What if the customer shouts at me?

Reply 9

yousman3357

Original post by Anonymous

What if the customer shouts at me?

Well, it’s a “what if” question. He/she may not

Reply 10

Guru Jason

Original post by Anonymous

What if the customer shouts at me?

Fist thing I would suggest anyone learning when in retail or dealing with customers in general is to learn to apologise whether it's your fault or not. My sales manager has built a 30 year career on groveling.

Reply 11

Anonymous #1

Original post by yousman3357

Well, it’s a “what if” question. He/she may not

True but I'm panicking over it

Reply 12

Anonymous #1

Original post by Guru Jason

I will apologise even if she doesn't have a problem :/

Reply 13

Guru Jason

Original post by Anonymous

I will apologise even if she doesn't have a problem :/

If she shouts then apologise. You may or may not have done something wrong but if the customer feels you are doing something about it then ultimately you will come out ahead.

Reply 14

Anonymous #1

Original post by Guru Jason

If she shouts then apologise. You may or may not have done something wrong but if the customer feels you are doing something about it then ultimately you will come out ahead.