Hello,
I'm having a few issues with a Civil Service department repeatedly overpaying me and would appreciate any advice!
I graduated from university earlier this year and began a 6 week internship with a Civil Service department in London. While I was there, my contract was extended by a further 2 weeks so that I eventually left on 20th September. Since leaving, the department has continued to pay me for the months of October and November, and I strongly suspect that I will be paid again in December. I've told them that I'm happy to pay back all of the money (and have kept it in a savings account) but have been informed that repayments can't be processed until the leaving date has been confirmed. I am due to start another more local, Civil Service job in January and think this might cause problems with setting up accounts in my new department and also with HMRC and tax purposes.
I have repeatedly contacted the HR team handling overpayments only to be continually redirected to my former manager, who the HR team have said needs to confirm that I've left in order for them to register the payments as 'overpayments'. When I have emailed my manager, she says she has already done this and that the HR team have gotten confused about the extension date. The HR team have also told me that they are not personally responsible for chasing up these things and that it is my responsibility to get my manager to re-record my original leaving date.
I've been going back and forth for months now and don't know what to do anymore, so would appreciate any help or advice!
UPDATE: I didn't receive a December payment in my bank account, but called HMRC who informed me that the department were claiming a December payment had been processed. I emailed my manager again and was told that HR had made an immediate order on 20th December to stop any further payments from entering my account, but that the contract itself hadn't been ended (and HMRC hadn't been informed).
ACAS have said they can't help me as they only deal with the illegality of underpayments, not overpayments. I've also been in contact with HMRC again, who have ended the 'live job' status of the internship as of December 2019, which is still false but will at least stop an emergency tax rate being applied to my any new employment. They've also said they'll be launching an investigation as my old department is misleading HMRC with false payments that were never intended to enter my bank account, and potentially breaking laws. I need to send HMRC bank statements and emails as proof of this, and the investigation could take over a month, but I feel a bit better knowing that at least some progress is being made!
FURTHER UPDATE: HR have now closed my contract but have not, and have no intention of, informing HMRC of what has happened. They're now also in the process of trying to recover the overpayments made, bizarrely including for December (even though I never received a December payment because they blocked it from entering my account??).
I'm going to be sending 3 months worth of emails and bank statements to HMRC tomorrow morning and will wait to see what they say before taking any further action.