Tuition fees

Please refund tuition fees for the rest of 19/20 academic year

@Hoodle71 : I know this must be difficult, however most universities have taken the decision to move teaching online and there are some great examples of universities delivering high quality distance learning across the UK.

This global pandemic was unexpected and is affecting all sectors of the economy and society. I know that there will have been a few teething problems
and things will not be the same as tuition is being delivered in a different way but to facilitate this Universities have had to invest more money and
utilise staff resource. So, students ordinarily should not expect any fee refund if they are receiving adequate online learning and support.

However, the Government has made it clear that if institutions are unable to deliver adequate online teaching then it would be unacceptable for
students to be charged for any additional terms – effectively being charged twice.

If you do feel that your provider is not taking enough measures to accommodate adequate teaching then you should speak to your University to see
if they can resolve the complaint. If this is not possible or if you are unhappy with the outcome then you can take the complaint to the Office of the
Independent Adjudicator for Higher Education (OIA). The OIA covers students complaints concerning higher education providers in England and Wales.

Thanks,
Michelle