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Student at the Open University
Open University
Milton Keynes

Student loan 'Your customer reference number : To be confirmed'

hi! so i applied for the loan and have entered my CRN on their site and it says this


Your customer reference number : To be confirmed


will that change or have i done something wrong?
Reply 1
Avatar for Shannahrose
Shannahrose
OP
3
Just wanted to update my own question - you complete the enrolment for your modules again and then the CRN shows up!
Student at the Open University
Open University
Milton Keynes
Reply 2
Avatar for Nohey1
Nohey1
1
Shannahrose; can you tell me where you had to input your CRN because i can't find that part of the site anywhere.Thanks,Mike
Reply 3
Avatar for Shannahrose
Shannahrose
OP
3
Original post by Nohey1
Shannahrose; can you tell me where you had to input your CRN because i can't find that part of the site anywhere.Thanks,Mike

hi!! so you put it in the 'your student loan' bit - you have to choose your modules before you can put the CRN in anyway but it will also come up if you click 'track your application progress' BUT it mainly shows up on the main front page saying 'complete your enrolment'

https://i.imgur.com/ayOFqaH.png

it looks like that ^ but you only get that screen when you have confirmed your modules

let me know if i can help anymore!! one of them three ways should work and good luck!! xx
Reply 4
Avatar for Nohey1
Nohey1
1
Thank you very much, Shannah.

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