DWP Work Coach Executive Officer Interview

Thank you all for the tips. When I log onto the portal I cannot see the candidate pack anymore! Can anyone please advise what behaviours the questions are based on so far I only remember "Managing a quality service"? Thank you

Managing a quality service
Communicating and influencing
Making effective decisions
You should be able to find the candidate pack when you click on your application > job description then right to the end of the page under attachments.

Thank you I did my interview this evening, dont think it went well. Hopefully the wait is not too long

I had my interview 3+ weeks ago so I don’t remember exact questions. But I would advise to keep your examples straight to the point, 3 mins can go fairly quick, and always refer back to the question they ask. The questions they ask will always refer to the behaviour. Like for managing a quality service they may ask ‘give me an example of when you have delivered good customer service?’ or ‘how do you ensure the customer service you are providing is good?’ Both questions refer to the same behaviour and require and example but the way you answer needs to refer back to the question.

Also, with the strengths I recommend you do not rehearse your answers. These are made for natural responses which is why you get 5 seconds to think. They can figure out when you have rehearsed a strength and you can get a low score on it. Be yourself with the strength questions. Theres no right or wrong answer to these as long as you back your answer.

Thank you I did my interview this evening, dont think it went well. Hopefully the wait is not too long

Thank you I did my interview this evening, dont think it went well. Hopefully the wait is not too long

This is incredibly helpful. Thank you very much!

Just a quick question about the strengths - I know you advise not to prepare for them but what is the general style of those questions? Is it advised to use the STAR method to answer for those questions, too? Or is it quite generic? Thanks.

Hi guys

After taking the interview they sent another link to upload further information but that can only be done using a laptop or computer. Does anybody know what that further information is? My laptop is currently broken so I will be using my friends but want to make sure if it requires further documents that I have them prepared.

Thank you

I didnt have an email after I just had to attach a pic of my docs to the actual interview

Thank you all for the tips. When I log onto the portal I cannot see the candidate pack anymore! Can anyone please advise what behaviours the questions are based on so far I only remember "Managing a quality service"? Thank you

Please could I ask which region both of you applied for? Many thanks. I applied for North-East (closing date was 15th July) and my application’s still showing as received, and no interview offer etc.

Have you heard anything yet? I also applied for North East and haven’t heard anything. The feedback and application box has disappeared the jobs portal though.

No I haven’t heard anything either but I also noticed that. Hopefully this means they’re now sifting?

Does anyone remember if the answer time is 2:30 or 3 minutes for behaviours?

So all they will do is give you a statement or ask a question. For example the statement may be ‘I prioritise quality over quantity’, and all they’re asking is how much do you agree with that. Remember it’s a natural response. So if you agree with that you say why you do and how briefly. Or if you don’t agree give the reason why and how you work. Whatever you say back it up and be yourself.
An example of a question they may ask can be ‘How much do you agree that a customers needs are put first?’ Again you’ll have to state what you think and why. How you respond to customers do you put their needs first? Do not just answer yes or no it’s not enough.
Strengths are shorter answers compared to behaviours. You do not need to provide an example, just a few sentences.
Good luck with your interview!

They will ask you six questions in total. 3 behaviour questions which can be “tell me a time when” or “how do you do xxx?”
These questions require examples.
They will ask you 3 strength questions too which can be a question or statement. For example they may ask “How much do you agree quality over quantity?” And they just want to know your first and true response. It’s only a few sentences that need to be explained what you think, how you work and why. You don’t need an example