Maintenance loan hasn't been updated yet - help!!

I worked for them, so some more details - you're sending your proof of income? Is it not parents (or potentially a partner involved who should do this?)
I ask as the only income they care about from the student is their unearned income (e.g. if you rented a property- you dont work to get that money). Are you over 25 and single? What did you send them exactly? And have you checked the online account in the letters section. I never received my paper update I'd been approved.

Sorry that's what I meant - the mum sent it off and it was proof of her income (aka the household) since I'm only 18. I checked my letters this morning and the only one that was there was the minimum loan entitlement being approved.

What did she actually do but? Did she declare the figures online or on the pff2 form? Or did she simply just send eV. If it was just the latter then she has to actually declare what income she got.

Yeah, so clarify did she fill in her financial form online in her account, or post the paper version called pff2? She can send a copy of a p60 or tax return etc for the tax year 1819 but it's only really needed if they asked. So check she has filled in a form as well. What marital status did she put on the form? Single is fine, nothing needed. If she puts divorced/ widowed they need photocopy proof. (If married or living with a partner they need their partner's finance info). Get your mum to check her online account in her letters section. If she hasn't set one up online (she'll have one if she was a student in the past) gov.uk login page should help with the account details or she can try through the call centre to get that info.

Originally she sent the tax return for last year in the post but student finance said it never arrived so when the new deadline was given she sent the tax return proof online instead, so they should have received that as the proof of income. She's divorced so I assume she sent some evidence about that if it said she needed to. She has never been at university so I think so send this evidence she had to make a new account, would this form about her relationship be on the front page of her account? like as a to-do-list thing?