How to talk to clearing reps

So I'll be going through clearing next week and calling up both Aberdeen Uni (just below entry requirments) and UHI ( meet requirments) .

But I have terrible telephone anxiety and although I know what information I need to give I don't know how i'm expected to give it or how to start the call..

Is anyone able to give me a very basic general script of what the call would be like?

So when they pick up all you need to say is something like "I'm in Clearing and I'd like to apply for your Maths/Engineering/Spanish/whatever course".

They'll guide you through the process, they'll just go through collecting various information from you (UCAS number, grades etc.)

Just to add, I applied to Aberdeen through clearing, i didn't end up going there but they did stand out to me as being very friendly on the phone - though every uni operator will understand that Clearing can be quite stressful so will be there to be friendly and guide you across the way!

Something I found which helped me with phone anxiety was having something of a "script" to work from - then I wouldn't be panicking trying to think of what to say and forgetting to listen to what the other person was going to say. This might be worth trying - also it's quite applicable to the format of calling up in clearing anyway, as above you pretty much want to just have your details to hand and explain you're in clearing, want to enquire about X course, and then see what they say (probably asking you for details from your UCAS application - so have these to hand!).

Thank you this is very helpful. I actually applied and had an offer for Aberdeen before I choose my insurance . Worried that plus been a little under my initial offer will reflect badly

I actually applied and had an offer for Aberdeen before I choose my insurance . Worried that plus been a little under my initial offer will reflect badly

So I'll be going through clearing next week and calling up both Aberdeen Uni (just below entry requirments) and UHI ( meet requirments) .

But I have terrible telephone anxiety and although I know what information I need to give I don't know how i'm expected to give it or how to start the call..

Is anyone able to give me a very basic general script of what the call would be like?

Hi @ChasenStars


We understand that it’s not always as easy as picking up the phone. Not knowing what to expect or what’s expected of you can make it a very anxious experience – before, during, and even after. Please know that there’s no judgement here, our friendly Clearing Team understand that it’s a stressful time for many and not everyone is comfortable speaking on the phone.

On the 10th August 2021, we will be opening a live chat service, as well as the usual Clearing Hotline. If you prefer, you can chat with the team over live chat rather than speaking on the phone. Whether typing or talking, our Clearing Team will be ready to listen and support you through the process. To help you prepare, we’ve put together a set of FAQs about what to expect and what you need to have with you.


Good luck with next week!


Livi

Oh that is so good to hear! thank you for letting me know

Thank you this is very helpful. I actually applied and had an offer for Aberdeen before I choose my insurance . Worried that plus been a little under my initial offer will reflect badly

I was in the same situation years ago.
I applied to Abdn, got an offer, turned it down and then applied again through clearing (with lower grades too). Got an offer no problem
And I emailed them instead of calling. But I can see they have a chat now so that's even better! Good Luck

Do you mind if I ask how much lower? I'm worried I'm shooting too high for my grades

Hi @ChasenStars


We understand that it’s not always as easy as picking up the phone. Not knowing what to expect or what’s expected of you can make it a very anxious experience – before, during, and even after. Please know that there’s no judgement here, our friendly Clearing Team understand that it’s a stressful time for many and not everyone is comfortable speaking on the phone.

On the 10th August 2021, we will be opening a live chat service, as well as the usual Clearing Hotline. If you prefer, you can chat with the team over live chat rather than speaking on the phone. Whether typing or talking, our Clearing Team will be ready to listen and support you through the process. To help you prepare, we’ve put together a set of FAQs about what to expect and what you need to have with you.


Good luck with next week!


Livi

So I'll be going through clearing next week and calling up both Aberdeen Uni (just below entry requirments) and UHI ( meet requirments) .

But I have terrible telephone anxiety and although I know what information I need to give I don't know how i'm expected to give it or how to start the call..

Is anyone able to give me a very basic general script of what the call would be like?

hi how do i find/access the live chat tomorrow