Advice needed about my new phone

If all you bought was the device, you'll just pay for the phone and transfer the SIM card to it and keep the number.

If you haven't bought a new contract, you'll continue with the same minutes/data/texts.

Is there still money owing on the iPhone 8? If yes, the relative will still have to pay that off.

You should get emails or texts with links explaining all this, and confirming what you've bought.

So I'm paying for the phone and the airtime plan (minutes, data, texts) & I'm definitely for sure I bought a new contract.

The thing is I don't know if there is still money owing on the iPhone 8, and there seems to be no help or information on how I can check this.

If you bought the phone SIM-free there is no new contract, if you bought it with a package of minutrs/texts/data there is. Haven't you had anything in writing about your purchase, like an email? Who did you buy it from?

The bill-payer for the iPhone 8 will be issued a regular bill, or will be able to access the account online, and see what's owed.

I bought it with a package of minutes, texts and data. I don't have any info about this, because the account is registered in some one else's name, and I really want to change this but the relative who's paying, needs to speak to the company about it, and I'm sure she's not going todo it :/

If the account is in someone else's name, how come you've managed to get into it and buy something? You should be able to go into it again and see what's what.

I logged into it and it says "I(my relative) has a handset loan with a remaining balance of £200+ to pay" and my contract/airtime plan for the 8plus is £10. It also says my next refresh is the 24th of next month.

So there is still money owing on the old handset, and there may be a charge for changing contracts early. It could be in 2 bills time when it settles down after any extras.

Did you buy your new phone outright or are there monthly payments on that too?

What has been so difficult about this?