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Customer service consultant vs Administrator officer? HMRC

What is the different between the two if any?
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Ash1234
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Original post by Laurenjohnsonnx
What is the different between the two if any?

Looking at a job advert for both
https://www.brookstreet.co.uk/job/customer-service-consultant-hmrc/
https://www.brookstreet.co.uk/job/administration-officer-368/

Admin Officer
Responsibilities:

" Managing the inbox and ensuring emails and correspondence are actioned quickly

" Collating and analysing fairly complex information or data and submitting results in a written report

" Overseeing Administrative procedures and processes

" Acting as an administrative liaison with internal and sources

" Preparing routine correspondence

" Preparing bundles to be sent to Court as and when required

" General administration

" Supporting the Business Support team

" Dealing with work requests

Customer Service Consultant
As a Customer Services consultant at HMRC you will be the first point of contact for our customers, providing a first-rate service by phone, letter, email and web chat.

Difference is one is more on the phones vs the other is more using emails or using word...
(edited 2 years ago)

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