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    (Original post by Implication)
    HMRC is not all flexitime. They are hiring a bunch of Customer Service Consultants this October that will be on the working pattern you describe - I.e. 37 hours per week but could be any time between 8 and 8 any day - and I expect any other customer facing roles would be similar.

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    Thanks for the info. I was aware it wasn't entirely flexi in HMRC but I thought my role was or at least given the option. What is a customer service consultant? Sounds like a call centre type of role, Do you know what grade that would be? My provisional offer is for an Officer role. Didn't get a reply t the email I sent hence asking on this forum
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    (Original post by Kneale)
    Applied for the graduate scheme late last year, passed the stage 2 tests but didn't score highly enough to pass through to stage 3. Received an email offering me an O grade position in Liverpool, absolutely made up! Anyone know where it is in the city centre if it'll be 8am-8pm 7 days a week or mon-fri with flexitime, etc?
    I got an officer offer to for Liverpool. Just waiting pre employment checks! Keep me updated with yours ^.^*
    Erm there's three buildings in the city centre, two on James street and one in exchange street. I would have thought this job was flexi, but mine stated when it confirms my offer it will tell me the working hours. *
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    (Original post by Belfast2016)
    Thanks for the info. I was aware it wasn't entirely flexi in HMRC but I thought my role was or at least given the option. What is a customer service consultant? Sounds like a call centre type of role, Do you know what grade that would be? My provisional offer is for an Officer role. Didn't get a reply t the email I sent hence asking on this forum
    There are customer service roles from grades AO, O and HO. It depends which line of business and tax regime you've been placed into. I was speaking to a colleague recently whose friend is a HO tax professional but has to take a lot of phone calls from taxpayers in regards to the tax regime that he's been placed into. Because of that they're given the same sort of working pattern as yourself to ensure availability throughout the day.

    I work in PT Operations on a similar working pattern and if it's the same as mine you would be on three 7pm/8pm finishes per week and two early starts. One Saturday every six weeks. There is still some degree of flexibility around your start and finish times. I think it may be a 30-60 minute window around which you can build or use your flexi.
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    (Original post by Belfast2016)
    I applied for The Graduate Scheme 2016 for Belfast and got to stage 2 (passed but not enough to get to stage 3). I've been on a reserve list for officer grade since December. Finally got an email yesterday (after giving up hope) giving me a provisional offer. However it states in the email that it will be working 5 out 7 days rota shifts 8am-8pm. I stated in my application (think it was this one) that i would prefer flexi. I am aware this may not be possible but i thought most HMRC was flexi time? I emailed them back regarding this but haven't heard anything back. Is there anyone in Belfast from this year or previous years who can clarify? I'm not sure I would fancy working weekends 12pm-8pm etc.

    Many thanks
    As far as I know that sounds like pretty much standard civil service flexi. You'll likely need to input shifts for 7hrs 24min per day, 5 out of 7, within those times/dates depending on business needs. You'll have the option to accrue and use flexi either side of the start or end of your shift. I'd imagine they'll ask for maybe one Saturday in four, something like that, but there should also be flexibility to swap shifts etc. It all depends. For example if everybody in the office wants to work an 8 - 15:54 shift on a Friday then it's unlikely they'll all get the shift preference. But that doesn't mean you'll always end up with the late every Friday.
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    (Original post by Belfast2016)
    Thanks for the info. I was aware it wasn't entirely flexi in HMRC but I thought my role was or at least given the option. What is a customer service consultant? Sounds like a call centre type of role, Do you know what grade that would be? My provisional offer is for an Officer role. Didn't get a reply t the email I sent hence asking on this forum
    I don't know what grade CSC is (it might vary), but yeah it is the call-centre jobs i.e. the people you speak to when you phone HMRC to discuss your tax affairs. How can they give you a job offer without telling you what the job is? It's bizarre lol :confused:
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    (Original post by Implication)
    I don't know what grade CSC is (it might vary), but yeah it is the call-centre jobs i.e. the people you speak to when you phone HMRC to discuss your tax affairs. How can they give you a job offer without telling you what the job is? It's bizarre lol :confused:
    Nobody here is getting offered a call centre job I can guarantee that.*

    The shift pattern could be to do with the specific job they might be allocated to such as Hidden Economy where some evening/weekend work will be required eventually once trained.*
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    (Original post by Mega0448)
    Nobody here is getting offered a call centre job I can guarantee that.*

    The shift pattern could be to do with the specific job they might be allocated to such as Hidden Economy where some evening/weekend work will be required eventually once trained.*
    How come?
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    (Original post by Implication)
    How come?
    Because an EO job in the contact centre is managing a team of ten AO staff on the phones.*

    That's not a tax professional role. So that won't be your job.*

    The jobs for the call centre are the AO jobs currently being discussed on the customer service thread.*
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    Agree with Mega contact centres are a different Directorate, Personal Tax.

    The Band O offers are for enforcement and compliance, so it could be a range of things but not a contact centre, you may deal with customers on the phone but that won't be your full day.

    I also agree the 8-8 monday to sunday shift is because of the possibility of hidden economy as most compliance offices run hours of 7 to 7 monday to friday and tend to be flexible.

    Hidden economy is a lot of out of office work and has very different hours.
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    Anybody know start dates for Ho? Or had thier passed pre employment checks passed?
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    Anythihg for us Reserve Listers yet?
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    (Original post by pukahontas)
    There are customer service roles from grades AO, O and HO. It depends which line of business and tax regime you've been placed into. I was speaking to a colleague recently whose friend is a HO tax professional but has to take a lot of phone calls from taxpayers in regards to the tax regime that he's been placed into. Because of that they're given the same sort of working pattern as yourself to ensure availability throughout the day.

    I work in PT Operations on a similar working pattern and if it's the same as mine you would be on three 7pm/8pm finishes per week and two early starts. One Saturday every six weeks. There is still some degree of flexibility around your start and finish times. I think it may be a 30-60 minute window around which you can build or use your flexi.
    That's fine taking calls just didn't want to wear a headset taking queries all day etc. My role potentially would be tacking tax evasion and non-compliance. Where are you based? I'm for Belfast. One Saturday every 6 weeks or something similar would be fine. Just wouldn't fancy every weekend etc. That sounds ok too I'm used to flexi and don't know what i'd be like if i completely lost it!

    (Original post by JDW87)
    As far as I know that sounds like pretty much standard civil service flexi. You'll likely need to input shifts for 7hrs 24min per day, 5 out of 7, within those times/dates depending on business needs. You'll have the option to accrue and use flexi either side of the start or end of your shift. I'd imagine they'll ask for maybe one Saturday in four, something like that, but there should also be flexibility to swap shifts etc. It all depends. For example if everybody in the office wants to work an 8 - 15:54 shift on a Friday then it's unlikely they'll all get the shift preference. But that doesn't mean you'll always end up with the late every Friday.
    Well I'm in the Civil Service at the minute and I stay to 5 one day a week. Early starter early leaver! As long as there is scope for flexibility and that i can still get flexi and don't have to work a lot of weekends or 8pm finishes it will be fine.

    (Original post by Implication)
    I don't know what grade CSC is (it might vary), but yeah it is the call-centre jobs i.e. the people you speak to when you phone HMRC to discuss your tax affairs. How can they give you a job offer without telling you what the job is? It's bizarre lol :confused:
    I know I don't know much about my job at all. Just said it would be tackling tax evasion and non-compliance. Tried googling it and browsing forums but covers such a broad area I wasn't getting anywhere.

    (Original post by Mega0448)
    Because an EO job in the contact centre is managing a team of ten AO staff on the phones.*

    That's not a tax professional role. So that won't be your job.*

    The jobs for the call centre are the AO jobs currently being discussed on the customer service thread.*
    Happy days that's a relief anyway thanks

    (Original post by NiallP91)
    Agree with Mega contact centres are a different Directorate, Personal Tax.

    The Band O offers are for enforcement and compliance, so it could be a range of things but not a contact centre, you may deal with customers on the phone but that won't be your full day.

    I also agree the 8-8 monday to sunday shift is because of the possibility of hidden economy as most compliance offices run hours of 7 to 7 monday to friday and tend to be flexible.

    Hidden economy is a lot of out of office work and has very different hours.
    Excuse the lack of knowledge but what is hidden economy? Does it cover tax evasion and non-compliance? (What my new role would be). But you have put my mind a rest regarding the contact centre roles. I'm fine with the hours as long as there is a degree of flexibility and not expected to work a lot evenings and weekends
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    (Original post by rebecca_:))
    I got an officer offer to for Liverpool. Just waiting pre employment checks! Keep me updated with yours ^.^*
    Erm there's three buildings in the city centre, two on James street and one in exchange street. I would have thought this job was flexi, but mine stated when it confirms my offer it will tell me the working hours. *
    Hello again! We might very well be starting in the same place!
    **
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    Got an officer offer for this as a result of the graduate application and an offer for the same one as a result of the Tax Professional & Officer Caseworker one. They best understand my replies that I'm accepting one and thus rejecting the other. Very unexpected after applying ages ago, yaldi!Based in Glasgow.
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    Excuse the lack of knowledge but what is hidden economy? Does it cover tax evasion and non-compliance? (What my new role would be). But you have put my mind a rest regarding the contact centre roles. I'm fine with the hours as long as there is a degree of flexibility and not expected to work a lot evenings and weekends[/QUOTE]

    Hidden economy from what i understand is tackling undeclared income, undeclared sales etc, so ensuring restaurants aren't avoiding putting sales through to avoid VAT, ensuring individuals aren't making additional income but i think it is a lot of surveillance type-work, and testing businesses.

    So far i think it could be anything within enforcement and compliance hence the broad quote on hours so best to just wait and see when they offer further information.
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    (Original post by Belfast2016)
    I applied for The Graduate Scheme 2016 for Belfast and got to stage 2 (passed but not enough to get to stage 3). I've been on a reserve list for officer grade since December. Finally got an email yesterday (after giving up hope) giving me a provisional offer. However it states in the email that it will be working 5 out 7 days rota shifts 8am-8pm. I stated in my application (think it was this one) that i would prefer flexi. I am aware this may not be possible but i thought most HMRC was flexi time? I emailed them back regarding this but haven't heard anything back. Is there anyone in Belfast from this year or previous years who can clarify? I'm not sure I would fancy working weekends 12pm-8pm etc.

    Many thanks
    To my knowledge, ALL new starters are now on the same contractual hours: 8-8, 5 out of 7 days. This gives HMRC the flexibility to place staff where they need them or move staff around if necessary. In the past that proved difficult when certain people were (and still are) on fixed hours contracts.

    In practice, as a tax professional it's likely you will work normal office hours, Mon-Fri. Evenings and weekends will GENERALLY apply to staff in Operational Delivery, rather than Tax Professional, roles, but also some specialist Tax Professional roles, as others have stated on here previously. However, as I said, the flexibility is there to meet the requirements of each individual line of business.

    Strictly speaking, the availability of flexitime also depends on the requirements of individual lines of business and even which office you work in. However, GENERALLY there is some sort of flexible working available across the whole/most of the department.
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    (Original post by NiallP91)
    Excuse the lack of knowledge but what is hidden economy? Does it cover tax evasion and non-compliance? (What my new role would be). But you have put my mind a rest regarding the contact centre roles. I'm fine with the hours as long as there is a degree of flexibility and not expected to work a lot evenings and weekends
    Hidden economy from what i understand is tackling undeclared income, undeclared sales etc, so ensuring restaurants aren't avoiding putting sales through to avoid VAT, ensuring individuals aren't making additional income but i think it is a lot of surveillance type-work, and testing businesses.

    So far i think it could be anything within enforcement and compliance hence the broad quote on hours so best to just wait and see when they offer further information.[/QUOTE]

    Ah i get ya know. Seems interesting and i get what the hours may be more 'unsocial' considering the work. Yep i'll just have to wait and see. But thanks for the advice

    (Original post by Mallet)
    To my knowledge, ALL new starters are now on the same contractual hours: 8-8, 5 out of 7 days. This gives HMRC the flexibility to place staff where they need them or move staff around if necessary. In the past that proved difficult when certain people were (and still are) on fixed hours contracts.

    In practice, as a tax professional it's likely you will work normal office hours, Mon-Fri. Evenings and weekends will GENERALLY apply to staff in Operational Delivery, rather than Tax Professional, roles, but also some specialist Tax Professional roles, as others have stated on here previously. However, as I said, the flexibility is there to meet the requirements of each individual line of business.

    Strictly speaking, the availability of flexitime also depends on the requirements of individual lines of business and even which office you work in. However, GENERALLY there is some sort of flexible working available across the whole/most of the department.
    I know exactly what you mean. I'm n the civil service and love it but from their point of view I can see how it would make more sense not giving new entrants full flexi (both hmrc and civil servants). Can't imagine the union being too happy about it though.

    Thats great I know what you mean and it makes a lot of sense. Hopefully get some flexibilty but sure ill have to wait and see anyway. Definitely understand it more now away thanks
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    I need some advice/help. I am currently employed by hmrc. I have been offered another position within HMRC however i applied to that job as an external candidate (post tsp reserve list) and they think i am an external candidate. How to do i inform HMRC that i am actually internal and therefore don't need to go through unnecessary checks such as references. Also I have initiated the external pre employment checks by going through 'next stage' on CC portal as i thought they might withdraw the application if i just left it. I can't find a number for them so if anyone has a HR number for o band recruitment please share and i have emailed both e&c.... and isbc.e..... which were emails provided for contact. Also a side point i have agreed annual leave for December in my current role will this be honored in the new job?
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    (Original post by newcomer2016)
    I need some advice/help. I am currently employed by hmrc. I have been offered another position within HMRC however i applied to that job as an external candidate (post tsp reserve list) and they think i am an external candidate. How to do i inform HMRC that i am actually internal and therefore don't need to go through unnecessary checks such as references. Also I have initiated the external pre employment checks by going through 'next stage' on CC portal as i thought they might withdraw the application if i just left it. I can't find a number for them so if anyone has a HR number for o band recruitment please share and i have emailed both e&c.... and isbc.e..... which were emails provided for contact. Also a side point i have agreed annual leave for December in my current role will this be honored in the new job?
    Same position.*

    When I emailed my acceptance I just put in that email that I'm now internal. And when I went through to the next stage of the online portal it says have you previously worked for the civil service so I just filled that out giving my current work address. And for the references I just put my current managers email address in. They should hopefully get the picture haha.*

    I think that your holiday will be honoured as long as it doesn't like class with training. Where it will probably still be honoured but you'll be a bit behind. They should still give you leave if it was approved before hand*
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    Hello, I just wanted to see if anyone is having problems with HMRC, my partner received a provisional offer for a Tax Professional two months ago in Cardiff and accepted. After that, he did not get any correspondence from them, so on the 02/08/2016 I told him to check his online portal which stated he needed to do his DBS and health declaration (him doing this was delayed as he didnt receive any emails). He did this immediately on the 02/08/2016. Having not heard anything I told him to ring DBS to see if they had received an application on him, but they had not. So then he got in touch with HMRC and explained this, he was then told he was not on the HMRC system and they would ring him back tomorrow after investigating, but of course they did not. He rang them again and was told his status had changed and his DBS had been sent off, he rang DBS England and Scotland and it had not been received. So he rang HMRC again and they told him in a rude manner just to wait 4 weeks, but I am very confused as we have no idea where the DBS has ended up?! Has anyone had a similar experience/ know who he should contact to resolve this? We do not currently live in Cardiff, and being graduates I don't have a job at the moment, I am only moving to Cardiff to support him in this opportunity so I feel stuck because it feels like the offer may not be real, but I don't want to get a job and settle at home if we'll later be moving. Thanks for reading!
 
 
 
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