Some people need push email and full website support for their jobs - much easier only having to carry a phone all day rather than a phone, laptop and a dongle.(Original post by d123)
Why would you spend £400 on a phone? I'm probably going to sound like a Luddite, but all a phone needs to be able to do is text and call people. Facebook access is an added bonus but hardly necessary.
But yeah, in terms of actual advice, go into the store and try and get an exchange.
Claims damages because he didn't get a first