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My Kwik-Fit experience Watch

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    I wouldn't trust those tossers at all. Halfords are just as bad from what I hear
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    (Original post by Olie)
    Well they wouldn't exist if no-one went to them, but tbf to the OP, they will not be the first and nor will they be the last to discover what scumbags Kwiks**** the hard way and they may just have not known about what the company is like beforehand, like I didn't really either But my experience certainly wasn't as bad as the OP's, they made up numerous faults and tried to charge me £700 for the necessary work (whereas the independent garage I went to the next day only charged my £30 for work to be done), but I haven't heard of the scam in the OP, very sneaky of them.

    Its ridiculous really, the company shouldn't be allowed to exist, they've been exposed on national television for being completely dishonest and conning you out of money for imaginary faults, yet unfortunately they still get enough business to continue to exist
    Yeah, totally agree. They can easily split something technical inside the car with a screwdriver and gain another odd £40, and that may have been exactly what they did to me, either way I will never find out. In future I will check the car before hand and may even take pictures to prove certain parts were fine before they entered the garage. As for the whole battery situation, that's just taking the p*ss. I'm glad I made this thread, at least more people will now see my experience and won't go there in future.


    (Original post by JC.)
    That's the idea!
    support your local independents.
    Definitely agree. Going to make friends with them, you treat them well you'll get treated well there and won't get scammed.
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    I'm always a bit sceptical with these types of threads, particularly these days. Yes, there have been issues with Kwik Fit but they're pretty hot on them these days as they realise how badly it affects their reputation. There are plenty of unethical back street garages about as well! (As well as many good ones, obviously). I'm also a bit sceptical about some of the complaints - often those who complain loudest don't actually understand what they're complaining about (that's not directed at the OP). As for the battery, I doubt it will have been deliberately damaged - it might have been left with the lights on or similar, which caused the battery to go flat, but if it wouldn't then jump start then the battery was in poor condition to start with. The only realistic way I can think they could have damaged it deliberately would be to short it out, but that's pretty unlikely - and they'll be evidence on the terminals if they have!
    I've had a couple of MOTs from Kwik Fit. The first one was fine, the second one failed on reasonable grounds, and when I took it to another garage to have some work done (Kwik Fit wouldn't fit an exhaust I provided, and I could source it for far less then they were quoting) they actually failed it for some panel separation that Kwik Fit had missed - twice. If I needed an exhaust done, tyre changed or air con regas and Kwik Fit were the most competitive I'd go to them. I probably wouldn't trust them with anything more than that but that's where a proper garage comes in.
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    Halfrauds aren't much better, took my car in for an air con re gas and the compressor was knackered so wouldn't take a full recharge. They wanted to charge me £800 to buy in and fit a new compressor and then regas It at my cost which I politely told them no, I'll just lower the window...still charged me full price for the air con charge too :-/

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    (Original post by InconspicuousGuy)
    Halfrauds aren't much better, took my car in for an air con re gas and the compressor was knackered so wouldn't take a full recharge. They wanted to charge me £800 to buy in and fit a new compressor and then regas It at my cost which I politely told them no, I'll just lower the window...still charged me full price for the air con charge too :-/

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    See that's an instance where I'm not sure I really fault Halfords. £800 sounds a bit steep, but a new air con compressor could easily cost £400+. It's fair enough to turn that down, but they've already spent time trying to regas your car, they may have wasted refrigerant in the process, and they'll have to pay to get rid of any refrigerant they did get out of your car. It's not their fault your air con system is damaged, so why are they bad for charging you? Granted, many places would swallow that cost as a goodwill gesture (Kwik Fit told me they wouldn't charge if the system failed the pressure test) but I don't think they should be obliged to - after all, if they lose money there they need to make it up somewhere else.

    Just for comparison, the local independent Merc specialist my dad uses (pretty well respected in the area) charged him £100 to come round and tell him they couldn't move the car when the coils collapsed and wanted to charge over £500+ VAT to change the alternator when the fault was in the £30 voltage regulator - and while I would have disputed the £100, I'm not sure I can blame them too much for the alternator issue. Everyone expects a garage to fix any fault first time for the lowest cost, there's hell to pay if it's not sorted first time round and everyone expects diagnostics to be done for free. That's not really sustainable! There are plenty of horror stories and problems with car repairs, but a lot of people have unrealistically high expectations as well.
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    Ok I'm never going there now after reading all this!
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    That sounds terrible >.< I read on Money Saving Expert that you can often get an MOT done at a council MOT test centre for £50. Because they aren't a garage and therefore aren't driven because of money gained from drivers, they end up saving you loads of money in the long run. Here's the link, it talks about it further down the page: http://www.moneysavingexpert.com/travel/cheap-mot
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    (Original post by thecharmedbaja)
    That sounds terrible >.< I read on Money Saving Expert that you can often get an MOT done at a council MOT test centre for £50. Because they aren't a garage and therefore aren't driven because of money gained from drivers, they end up saving you loads of money in the long run. Here's the link, it talks about it further down the page: http://www.moneysavingexpert.com/travel/cheap-mot
    Thanks for that will take on board
 
 
 
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