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What would improve a coffee shop for you? Watch

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    (Original post by py0alb)
    Don't talk *******s. A cup of coffee is a specific item. Like the majority of customers, when I go into a coffee shop, I simply want a cup of black coffee, and I want to be offered fresh milk and sugar, which I am capable of adding myself. If I wanted a capuccino I would say "a capuccino please".


    I would also like to be able to order my coffee in English, not **** ing Italian.
    Agreed. First time I went in to Subway I asked for a BLT. They then asked me if I wanted lettuce and tomato with that...

    Keep ordering simple!
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    (Original post by py0alb)
    Don't talk *******s. A cup of coffee is a specific item. Like the majority of customers, when I go into a coffee shop, I simply want a cup of black coffee, and I want to be offered fresh milk and sugar, which I am capable of adding myself. If I wanted a capuccino I would say "a capuccino please".


    I would also like to be able to order my coffee in English, not **** ing Italian.
    Aye, I'm sure you know all about the majority of customers' wants compared to me with my two years spent suffering their demands, although I'd be interested to hear where you get such a notion from (that is, if it is not something hastily concocted to cover the fact you come across as a complete trumpet).

    If a "coffee" was a specific item they wouldn't have built shops around it. Fact is, there are lots of different types of coffee and you seem just to be a dullard with a poor grasp of this concept.

    Do you make the same complaints about the names of products when you go to the shop to buy pizza or ciabatta, for instance?

    I always offered milk and the sugar was on a stand next to the till, fwiw...
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    (Original post by mikeyd85)
    Agreed. First time I went in to Subway I asked for a BLT. They then asked me if I wanted lettuce and tomato with that...

    Keep ordering simple!
    Not the same thing, you ordered a specific product on the menu (not a "sandwich" or suchlike) and were just met with your average minimum-wage worker's IQ.

    Any other day it would've been "A BLT please" "Ok, NEXT!", etc
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    Live music

    Books

    Free wifi

    Proper coffee

    Wouldn't mind paying a premium for somewhere nice like that to hang out with friends.
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    (Original post by Celtic_Anthony)
    Aye, I'm sure you know all about the majority of customers' wants compared to me with my two years spent suffering their demands, although I'd be interested to hear where you get such a notion from (that is, if it is not something hastily concocted to cover the fact you come across as a complete trumpet).

    If a "coffee" was a specific item they wouldn't have built shops around it. Fact is, there are lots of different types of coffee and you seem just to be a dullard with a poor grasp of this concept.

    Do you make the same complaints about the names of products when you go to the shop to buy pizza or ciabatta, for instance?

    I always offered milk and the sugar was on a stand next to the till, fwiw...
    I would imagine that the four most likely hot drink sales at a coffee shop in this country were 1) coffee (aka americano) 2) capuccino 3) tea 4) hot chocolate with the occasional customer asking for something more specific, like an espresso or a machiato. But go ahead correct me if I'm wrong.


    heres a far better analogy: You know how you go into a wine bar and ask for a glass of red wine and they just give you a glass of the house red wine without having an aneurysm because you didn't ask for a specific grape varietal? Well coffee shops should just do that. It should be pretty obvious to even the densest of workers what someone means when they ask for "a white coffee". (It means a normal filter coffee with milk for the hard of thinking).
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    If it was replaced by an ann summers or some other sort of shop that would interest me :sexface:
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    (Original post by Celtic_Anthony)
    Aye, I'm sure you know all about the majority of customers' wants compared to me with my two years spent suffering their demands, although I'd be interested to hear where you get such a notion from (that is, if it is not something hastily concocted to cover the fact you come across as a complete trumpet).

    If a "coffee" was a specific item they wouldn't have built shops around it. Fact is, there are lots of different types of coffee and you seem just to be a dullard with a poor grasp of this concept.

    Do you make the same complaints about the names of products when you go to the shop to buy pizza or ciabatta, for instance?

    I always offered milk and the sugar was on a stand next to the till, fwiw...
    Couldn't agree with you more. Having worked at Costa for over a year, anybody that comes in asking for "a coffee" is, quite simply, a pillock.
    Why do people wonder why it's all in Italian? It's kind of a big Italian tradition.. Makes sense no? If you want a cup of coffee, ask for a filter coffee. They know what you mean by that..
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    I don't drink coffee but I like how coffee shops are a great meeting place.

    To answer the question, I would say cheaper items.
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    Clealry working at a coffee bar is not particularly good for the intellect...
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    (Original post by py0alb)
    I would imagine that the four most likely hot drink sales at a coffee shop in this country were 1) coffee (aka americano) 2) capuccino 3) tea 4) hot chocolate with the occasional customer asking for something more specific, like an espresso or a machiato. But go ahead correct me if I'm wrong.


    heres a far better analogy: You know how you go into a wine bar and ask for a glass of red wine and they just give you a glass of the house red wine without having an aneurysm because you didn't ask for a specific grape varietal? Well coffee shops should just do that. It should be pretty obvious to even the densest of workers what someone means when they ask for "a white coffee". (It means a normal filter coffee with milk for the hard of thinking).
    You'd actually be kinda surprised, at least for our shop, americanos were not the mos popular coffee drink. It would probably be lattes.. And yeah if someone said a white coffee, and the barista got that wrong, I would be surprised. But there's a difference asking for a "cup of coffee" and a "White coffee".

    Edit: also, it happened several times when I assumed when a person asked for a cup of coffee, they wanted a filter coffee. Their face when they received the drink clearly indicated that's not what they wanted. It just makes
    more sense to specify what you want.. To the guy that questioned intellect, it's not a case of that, it's just making sure that they get what they want.
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    Free wifi and cheaper food. Brownies and muffins allways cost a fortune in coffee shops
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    (Original post by py0alb)
    I would imagine that the four most likely hot drink sales at a coffee shop in this country were 1) coffee (aka americano) 2) capuccino 3) tea 4) hot chocolate with the occasional customer asking for something more specific, like an espresso or a machiato. But go ahead correct me if I'm wrong.


    heres a far better analogy: You know how you go into a wine bar and ask for a glass of red wine and they just give you a glass of the house red wine without having an aneurysm because you didn't ask for a specific grape varietal? Well coffee shops should just do that. It should be pretty obvious to even the densest of workers what someone means when they ask for "a white coffee". (It means a normal filter coffee with milk for the hard of thinking).
    Not even close. I probably sold as many lattes as I did all other products combined in any given day. Tea and coffee were probably a very poor 3rd place behind lattes and cappuccinos and tended to be the refuge of the dominated spouse dragged into the shop against his will.

    I can't believe you're the type of person pretentious enough to go to wine bars, but who rails against the traditional Italian names and diversity of choice in a coffee shop, btw.

    I was paid enough to take an aneurysm. I tended to talk to such customers as if they were children and take them through the menu step by step, if I had time. If there was a queue I'd just throw an americano their way after telling them its correct title...
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    (Original post by py0alb)
    Clealry working at a coffee bar is not particularly good for the intellect...
    It's a good education in dealing with the wallopers in society, and it hasn't really hindered my progress through my law degree (although you're free to sit my exams in my stead if you think yourself better equipped...)
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    (Original post by Bennay)
    You'd actually be kinda surprised, at least for our shop, americanos were not the mos popular coffee drink. It would probably be lattes.. And yeah if someone said a white coffee, and the barista got that wrong, I would be surprised. But there's a difference asking for a "cup of coffee" and a "White coffee".
    Yes - "a white coffee" specifies that there should be milk added to the coffee. "A coffee" does not - you should enquire of the customer whether he would like milk. I really would have hoped they would have taught you this when you started at Costa.
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    Better tea please. Pret a manger served me a cup of tea that was so dire that I fear that it may also have doubled up as cleaning fluid once the shop was shut.

    I'm with the folk who say simplify things too as the faux sophistication of these places tend to put a lot of people off.

    Street noise is also a problem. Often people will do some work in the morning in these places, so the less traffic/music noise the better.
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    (Original post by py0alb)
    Yes - "a white coffee" specifies that there should be milk added to the coffee. "A coffee" does not - you should enquire of the customer whether he would like milk. I really would have hoped they would have taught you this when you started at Costa.
    No, because "a coffee" doesn't specify anything. Its the equivalent of going to a restaurant and asking for food. A "black coffee" does specify something.
    I don't know if you had some particularly life changing bad customer service at some point, but I dont see how this is an issue anyway.. Youve got your back up about something that could be solved by simply specifying what coffee (on a large menu board of coffees) you would like. Sorted. Both people happy.
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    More options for 'healthier' food, they have muffins and cakes etc, but what about fruit or some healthy snacks?
    I agree with having free newspapers to read, that's a good thing about Costa. I worked for Cafe Nero and the furniture was always manky and the staff had to use this weird solution stuff mixed with water instead of bleach and it just wasn't good enough, I think bleach should be allowed, especially for cleaning the grills.
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    Thanks for all your replies everyone. All feedback is apprectiated.

    I am glad that so many people said the ambience/environment as this was going to be unique part of the business where the seating and comfort of customers was highest. The shop would be aimed at people who had time to spend in drinking coffee and socialising.

    Another point I wanted to ask about was a pre-pay card system. Where you put say £10 on, then use the card as payment and also earn loyalty points. Which can then be spent on discounts or other benefits. With this card you could also get free wi-fi too.

    (Original post by Manitude)
    And if you really want something high tech, then the ability to order electronically - you go in, sit down, order using some interactive piece of technology then wait for someone to bring it over. The mechanics of this exactly I've not thought about, but damn I'd go to coffee shops more often if I new that would be how I could order!!
    This was also another thign I thought about. Something like an iPad sized tablet at each table (or for a few tables depending on cost) where you can swipe your loyalty card (mentioned above) and choose what you want without losing any socialising time.

    Any more feedback/ideas on what I just said would be great
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    (Original post by Celtic_Anthony)
    Not even close. I probably sold as many lattes as I did all other products combined in any given day. Tea and coffee were probably a very poor 3rd place behind lattes and cappuccinos and tended to be the refuge of the dominated spouse dragged into the shop against his will.

    I can't believe you're the type of person pretentious enough to go to wine bars, but who rails against the traditional Italian names and diversity of choice in a coffee shop, btw.

    I was paid enough to take an aneurysm. I tended to talk to such customers as if they were children and take them through the menu step by step, if I had time. If there was a queue I'd just throw an americano their way after telling them its correct title...

    I don't have a problem with diversity at all, or even an Italian theme, and I'm perfectly happy to ask for "un' americano grande con latte fredo, per piacere" when I'm in Italy... I just think all the staff in this country should have the common sense to know what a typical English person would most likely be after if he asked for "a cup of coffee". The workers in McDonalds seem to manage it ok, so it really can't be that challenging a concept.
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    (Original post by Bubbles*de*Milo)
    Lol, it's not. It's just the smallest on the menu. If you ask for 'small' they'll give you 'tall', but smaller than tall is 'short', and it's not on the menu but does exist. You need to specifically say 'short'.

    http://www.wisebread.com/going-short...bucks-worth-it
    http://www.nbcdfw.com/around-town/fo...-62468232.html
    Thanks! Why isn't it on the menu though? :erm: It would be an improvement to let us know we can get smaller sizes.
 
 
 
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