(Original post by hnm)
No, she only sent me a message as "Enquiry from Amazon Customer".
Well, then that is written notification and as such you
to refund her - the 7 day cooling off period I mentioned. Just to show I'm not making it up:
Cancellation Rights, or the Cooling Off" Period
The Distance Selling Regulations provide you with the right to cancel an order within seven working days. If you decide to cancel, then you should put this in writing, either by letter (proof of posting or recorded delivery is advisable) or you can fax or email. A telephone call is not sufficient unless you and the Trader have agreed beforehand.
The time limits are:-
* For goods – seven working days after the day on which the goods are received.
* For services – seven working days after the day on which the you agreed to go ahead with the agreement.
Failure by the trader to tell you about your cancellation rights can result in the cooling off period being longer, but seek advice on this.
You must take care of the goods whilst they are in your possession, and either return them or make them available for collection by the seller. You may be liable for the cost of collecting the goods or the return postage – unless the goods were faulty in the first place.
If you decide to cancel and return the goods within these time limits, you are entitled to expect to have your money refunded within 30 days. Also, if the seller had arranged a credit or hire purchase agreement for you, this should be cancelled automatically and any deposits returned top you.