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What would improve a coffee shop for you? Watch

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    (Original post by Hoppy77)
    Thanks for all your replies everyone. All feedback is apprectiated.

    I am glad that so many people said the ambience/environment as this was going to be unique part of the business where the seating and comfort of customers was highest. The shop would be aimed at people who had time to spend in drinking coffee and socialising.

    Another point I wanted to ask about was a pre-pay card system. Where you put say £10 on, then use the card as payment and also earn loyalty points. Which can then be spent on discounts or other benefits. With this card you could also get free wi-fi too.



    This was also another thign I thought about. Something like an iPad sized tablet at each table (or for a few tables depending on cost) where you can swipe your loyalty card (mentioned above) and choose what you want without losing any socialising time.

    Any more feedback/ideas on what I just said would be great
    Only thing to be careful of is it seeming too gimmicky.. Also, older people hate technology, you'd have to be careful not to alienate a certain audience! I think puttin these on a few tables (not all) would be a great idea though that, combined with being approached and asked if you would like another drink would be really good!
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    (Original post by Hoppy77)
    Thanks for all your replies everyone. All feedback is apprectiated.

    I am glad that so many people said the ambience/environment as this was going to be unique part of the business where the seating and comfort of customers was highest. The shop would be aimed at people who had time to spend in drinking coffee and socialising.

    Another point I wanted to ask about was a pre-pay card system. Where you put say £10 on, then use the card as payment and also earn loyalty points. Which can then be spent on discounts or other benefits. With this card you could also get free wi-fi too.



    This was also another thign I thought about. Something like an iPad sized tablet at each table (or for a few tables depending on cost) where you can swipe your loyalty card (mentioned above) and choose what you want without losing any socialising time.

    Any more feedback/ideas on what I just said would be great
    A company that makes ATMs made a promotional video shown to the board of Directors at a large bank about 5-10 years ago that involved people being able to order coffees with their bank card via an atm machine; when they went to get cash out the loading screen would offer them a free coffee. When they got that free coffee in store, their preference would be saved. From then on, they would swipe their card as they walked in, their preferred coffee would be ready for them and paid for by the time they reached the counter.

    The technology is there, or at least could be there, if there is a demand for it.
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    (Original post by Bennay)
    No, because "a coffee" doesn't specify anything. Its the equivalent of going to a restaurant and asking for food. A "black coffee" does specify something.
    I don't know if you had some particularly life changing bad customer service at some point, but I dont see how this is an issue anyway.. Youve got your back up about something that could be solved by simply specifying what coffee (on a large menu board of coffees) you would like. Sorted. Both people happy.
    I'm just sometimes shocked at the arrogant and patronising attitude of your average coffee shop assistant in this country. I really didn't think this moronic arrogance would be repeated on TSR, but apparently it has. If you don't know what the average Brit would want when he asks for "a cup of coffee", then frankly you need your head examining. I think you know exactly what they want, but you just enjoy embarassing your customers and making the experience of ordering a coffee as uncomfortable as possible. Either that or you're simply thick as pig ****. Either way you should be sacked on the spot.
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    (Original post by Hoppy77)


    This was also another thign I thought about. Something like an iPad sized tablet at each table (or for a few tables depending on cost) where you can swipe your loyalty card (mentioned above) and choose what you want without losing any socialising time.

    Any more feedback/ideas on what I just said would be great
    Something like an ipad did cross my mind, but obviously it would have to be fixed to the table to prevent theft.
    Also it would be interesting to see if an iphone app could be made so that orders can be made on a person's own device, once they've checked in to the coffee house.
    I'm liking the idea of a loyalty card. I'd prefer something which wasn't the classic "swipe" card, more like the kind of thing people use on the trains sometimes - it's completely contactless so doesn't the card doesn't even have to leave their wallet.

    Another more low tech suggestion is more secluded areas, just a small partition between fixed seats can make an area more private and therefore enjoyable if socialising.
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    (Original post by py0alb)
    I don't have a problem with diversity at all, or even an Italian theme, and I'm perfectly happy to ask for "un' americano grande con latte fredo, per piacere" when I'm in Italy... I just think all the staff in this country should have the common sense to know what a typical English person would most likely be after if he asked for "a cup of coffee". The workers in McDonalds seem to manage it ok, so it really can't be that challenging a concept.
    You know, a typical person wouldn't ask for a "cup of coffee", as they appreciate the fact that there are so many different types.
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    A bouncy castle.

    Actually no... A&E would be over-run with burn victims...
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    1. Ban kids from these places. I go there to relax, not to have some disgusting little toddler screaming in my ear. Go to a playgroup or something.

    2. Have healthy snacks but don't charge a fortune. In some places it costs £3 for a few sticks of carrot and a teaspoon or so of houmous!

    3. Freshly made sandwiches/paninis. Packaged stuff tastes crap.

    4. Freshly squeezed juice and fresh smoothies.

    5. Free wifi.

    6. More seats for individuals so you don't end up in the situation where there are no seats, except for on a table with others (say, if you're going to work alone).

    7. Nicer cakes. The cakes in coffee shops in Hong Kong tend to be WAY nicer than the cakes in the UK.

    8. More relaxing music, sometimes I feel like I'm in a nightclub in Ibiza...
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    free wifi
    THE best chocolate brownies
    must be clean especially toilets!!!
    sky sports would be goooood
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    (Original post by py0alb)
    I'm just sometimes shocked at the arrogant and patronising attitude of your average coffee shop assistant in this country. I really didn't think this moronic arrogance would be repeated on TSR, but apparently it has. If you don't know what the average Brit would want when he asks for "a cup of coffee", then frankly you need your head examining. I think you know exactly what they want, but you just enjoy embarassing your customers and making the experience of ordering a coffee as uncomfortable as possible. Either that or you're simply thick as pig ****. Either way you should be sacked on the spot.
    It's not a case of being arrogant or patronising. From working there, I know firstly that few people ask for "a cup of coffee" anyway. When they do, a simple question of "what type of coffee would you like?" solves that problem. An americanos was not the most popular answer, by no means. You just have to understand that most people order in an appropriate way, and when they aren't clear, we have to ask them so we don't get their order wrong!
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    (Original post by Hoppy77)
    Thanks for all your replies everyone. All feedback is apprectiated.

    I am glad that so many people said the ambience/environment as this was going to be unique part of the business where the seating and comfort of customers was highest. The shop would be aimed at people who had time to spend in drinking coffee and socialising.

    Another point I wanted to ask about was a pre-pay card system. Where you put say £10 on, then use the card as payment and also earn loyalty points. Which can then be spent on discounts or other benefits. With this card you could also get free wi-fi too.



    This was also another thign I thought about. Something like an iPad sized tablet at each table (or for a few tables depending on cost) where you can swipe your loyalty card (mentioned above) and choose what you want without losing any socialising time.

    Any more feedback/ideas on what I just said would be great
    I love the idea of the electronic ordering system, especially with the swipe card idea. I have a Costa loyalty card and always get it swiped, so I've probably got enough for like five free drinks on there, but I never think to ask. So it'd be pretty good if you could see the balance on your card and what it's worth.
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    (Original post by Aurora.)
    I love the idea of the electronic ordering system, especially with the swipe card idea. I have a Costa loyalty card and always get it swiped, so I've probably got enough for like five free drinks on there, but I never think to ask. So it'd be pretty good if you could see the balance on your card and what it's worth.
    You can get the balance online, or otherwise it is printed at the bottom of your receipt :top:

    I've got a costa card, but tbh I prefer Pret's simplistic buy "8 coffees get the 9th free" stamp card, rather than this 5p in the pound gig.
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    Some of these:

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    (Original post by Bennay)


    You know, a typical person wouldn't ask for a "cup of coffee", as they appreciate the fact that there are so many different types.
    But the different types are not equal, there are two distinct sets:

    1) "normal" coffee - the one they probably drink every day, in the office, at home etc etc, that they have only ever known simply as "coffee". No-one offers someone "a tea or americano" when they pop in for a cuppa do they?

    2) the "fancy Italian coffees" with fancy Italian names to match. If they want one of these they will ask for it.

    It doesn't seem unreasonable to me that someone might want type 1) and just ask for "coffee", because that's what they have called that drink all their lives. Who are you to say they have to call it something different just because you're wearing a fancy apron?


    This whole argument is: is it unreasonable to expect someone in a coffee shop in england to know what someone would mean when they asked for "a cup of coffee". Whether or not its a common "mistake", clearly it isn't unreasonable that you might be able to guess what they were after.
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    (Original post by Celtic_Anthony)
    You can get the balance online, or otherwise it is printed at the bottom of your receipt :top:

    I've got a costa card, but tbh I prefer Pret's simplistic buy "8 coffees get the 9th free" stamp card, rather than this 5p in the pound gig.
    Ah. Must stop scrunching receipts and chucking them straight in my bag :rolleyes:

    And I had no idea about this 9th free stamp card you speak of... I like the sound of that. I shall investigate.
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    Free wifi and lots of comfy sofas to sit on...

    Lots of other nice drinks, a decent hot chocolate etc...

    Also, if the coffeeshops can be more like Amsterdam coffeeshops that will be appreciated...
    Get some nice brownies in...
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    Fresh sandwiches, naked waitresses.
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    (Original post by Aurora.)
    Ah. Must stop scrunching receipts and chucking them straight in my bag :rolleyes:

    And I had no idea about this 9th free stamp card you speak of... I like the sound of that. I shall investigate.
    Pret's better all round tbh. It's just a bit of cardboard you get stamped everytime you buy a coffee, dead easy.
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    Somewhere to hide away with a book for twenty minutes, decent hot chocolate (not that horrible watery stuff) and comfy seats,
    But you have to get the 'feeling' of the place right if that makes sense? Comfy and relaxing
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    (Original post by Celtic_Anthony)
    Pret's better all round tbh. It's just a bit of cardboard you get stamped everytime you buy a coffee, dead easy.
    I've fallen out with Costa now since they changed their menu, so I think I'll be loyal to Pret from now on :p:

    Speaking of menus, OP, please please please have more than one or two options for food that don't involve cheese. I despise cheese, and Costa used to have these amazing arabiatta chicken paninis and now they're gone and the menu sadly lacks decent cheeseless products
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    (Original post by py0alb)
    But the different types are not equal, there are two distinct sets:

    1) "normal" coffee - the one they probably drink every day, in the office, at home etc etc, that they have only ever known simply as "coffee". No-one offers someone "a tea or americano" when they pop in for a cuppa do they?

    2) the "fancy Italian coffees" with fancy Italian names to match. If they want one of these they will ask for it.

    It doesn't seem unreasonable to me that someone might want type 1) and just ask for "coffee", because that's what they have called that drink all their lives. Who are you to say they have to call it something different just because you're wearing a fancy apron?


    This whole argument is: is it unreasonable to expect someone in a coffee shop in england to know what someone would mean when they asked for "a cup of coffee". Whether or not its a common "mistake", clearly it isn't unreasonable that you might be able to guess what they were after.
    Yeah don't get me wrong, I see here you're coming from. But the fact is, its just easier to specify. By specifying, no mistakes are made, and everyone is happier. I have no problem with people saying that if they're polite about it. Where my issue lies is with people who ask for that and then get pissy when you ask what type you would like.
    But yeah, most of the time, you guess what they're hinting at. But then usually they're wrong. It's not worth the time and effort making the mistake and doing it again, it's easier to just specify.

    If they're rude, patronising or sarcastic about it, I can see your point perfectly. But if they're polite, and explain the different types, there really is no problem.
 
 
 
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