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Does anyone work for ipsos mori ?
Hi !
I have an interview with ipsos MORI the market research company tomorrow. I was just wondering if anyone has any experiences of workin for them? Are the customers grumpy? I'm not in a desperate hurry for a job so if it's bad i'll keep looking lol
I have an interview with ipsos MORI the market research company tomorrow. I was just wondering if anyone has any experiences of workin for them? Are the customers grumpy? I'm not in a desperate hurry for a job so if it's bad i'll keep looking lol
This place is appaling. Avoid it like the plague.
My own experience was as a telephone interviewer. You will regularly have people swearing and shouting at you. the rest of the people you speak to on the phone are annoyed and irritated and usually dont even give you time to tell them why your calling. you do sort of get used to the abuse but a year later I still feel damaged by it. theres nothing like having random strangers tell you your a piece of **** and they wish you were dead when you're already feeling low from the 3 previous people shouting at you.
They also run out of shifts regularly, so I really dont recommend this as your main/only job as you will never know if you will be able to pick up shifts until that week and unless you are a high grade [you wont be when you first start] then there can be no work at all for 2-3 months at times before it gets busy again.
Work was booked on tuesdays, and the line would often be busy for several hours before you could get through to book shifts, and sometimes by the time you do get through they have sometimes run out. you can try back for other people cancelling but it usually means a week when you wont be able to work and get paid. They also occasionally cancel shifts without much notice if they arent busy enough.
If you call in to say you are ill and so wont be coming in then they will cancel all of your shifts for the week and you often cant rebook them later so it is better to just pretend you cant come in for some other reason although this will count against you in pay reviews which are every 3 months
one in 10 calls is listened into for quality controls but different supervisors think you should say and code things differently so a fair amount of the time you cant win. you are watched every single second you are there.
if you havent typed on your keybord for more than 3-4mins then one of the supervisors will come over and tell you to work. similarly you will be called over to speak to a supervisor if you are even one minute late back from a break. I think it comes up on their computer system as soon as it ticks past 15 minutes.
you dont get to choose when your breaks are. you are not allowed tea or coffee at your desk. which I found particularly annoying as all the supervisors do.
if your a woman like me you'll probably get people on the phone occasionally be sexually rude to you as well. and the guys I knew when I was there used to occasionally get parents thinking they were stalking their children because people were ringing them so much.
for some surveys you are not allowed to tell people in advance what it is about. examples are the swine flu survey and most other nhs surveys are also like this incase only people that were worried about it responded. the general questionaire about politics and whatever has been in the news at the time is also like it. this makes it extra hard because your basically trying to convince someone to spend 15-20mins doing a survey on something that you arent allowed to tell them to begin with.
those are the more immediate things I remember. it has another longer term problem that a lot of people get sucked into working there and because they can get by on the money there then they end up not finding other jobs properly. I dont think I met a single person there in the 8 months I worked there that wasnt desperate to leave.
last time they had cuts about a third of people working there had their pay grades downgraded through being given poor quality control reviews despite working at the same standard. they were told their work just wasnt up to scratch which given how many people it happened to is just clearly not true.
the few plus points.
you can take up to 3 months not working there before you have to retrain [this contribues to the people getting sucked into working there effect because you can have 2 months off and then forget how bad it was].
wages are paid fortnightly.
most of the other people on the phone arround you are nice, however you wont be able to talk to them because your phone will go off continuously with the next call to someone that will be annoyed with you.
basically do not go there people. it seriously isnt worth it. find something that wont make you want to kill yourself.
to anyone trying to get Ipsos mori to stop calling them then you need to ask to be put on the do not recontact database. they save your number in a do not call these people ever again list. and it really wont be used for anything else. a lot of the surveys use randomly generated numbers which they then work. going on the do not recontact list is the only way to make sure you wont be bothered anymore.
My own experience was as a telephone interviewer. You will regularly have people swearing and shouting at you. the rest of the people you speak to on the phone are annoyed and irritated and usually dont even give you time to tell them why your calling. you do sort of get used to the abuse but a year later I still feel damaged by it. theres nothing like having random strangers tell you your a piece of **** and they wish you were dead when you're already feeling low from the 3 previous people shouting at you.
They also run out of shifts regularly, so I really dont recommend this as your main/only job as you will never know if you will be able to pick up shifts until that week and unless you are a high grade [you wont be when you first start] then there can be no work at all for 2-3 months at times before it gets busy again.
Work was booked on tuesdays, and the line would often be busy for several hours before you could get through to book shifts, and sometimes by the time you do get through they have sometimes run out. you can try back for other people cancelling but it usually means a week when you wont be able to work and get paid. They also occasionally cancel shifts without much notice if they arent busy enough.
If you call in to say you are ill and so wont be coming in then they will cancel all of your shifts for the week and you often cant rebook them later so it is better to just pretend you cant come in for some other reason although this will count against you in pay reviews which are every 3 months
one in 10 calls is listened into for quality controls but different supervisors think you should say and code things differently so a fair amount of the time you cant win. you are watched every single second you are there.
if you havent typed on your keybord for more than 3-4mins then one of the supervisors will come over and tell you to work. similarly you will be called over to speak to a supervisor if you are even one minute late back from a break. I think it comes up on their computer system as soon as it ticks past 15 minutes.
you dont get to choose when your breaks are. you are not allowed tea or coffee at your desk. which I found particularly annoying as all the supervisors do.
if your a woman like me you'll probably get people on the phone occasionally be sexually rude to you as well. and the guys I knew when I was there used to occasionally get parents thinking they were stalking their children because people were ringing them so much.
for some surveys you are not allowed to tell people in advance what it is about. examples are the swine flu survey and most other nhs surveys are also like this incase only people that were worried about it responded. the general questionaire about politics and whatever has been in the news at the time is also like it. this makes it extra hard because your basically trying to convince someone to spend 15-20mins doing a survey on something that you arent allowed to tell them to begin with.
those are the more immediate things I remember. it has another longer term problem that a lot of people get sucked into working there and because they can get by on the money there then they end up not finding other jobs properly. I dont think I met a single person there in the 8 months I worked there that wasnt desperate to leave.
last time they had cuts about a third of people working there had their pay grades downgraded through being given poor quality control reviews despite working at the same standard. they were told their work just wasnt up to scratch which given how many people it happened to is just clearly not true.
the few plus points.
you can take up to 3 months not working there before you have to retrain [this contribues to the people getting sucked into working there effect because you can have 2 months off and then forget how bad it was].
wages are paid fortnightly.
most of the other people on the phone arround you are nice, however you wont be able to talk to them because your phone will go off continuously with the next call to someone that will be annoyed with you.
basically do not go there people. it seriously isnt worth it. find something that wont make you want to kill yourself.
to anyone trying to get Ipsos mori to stop calling them then you need to ask to be put on the do not recontact database. they save your number in a do not call these people ever again list. and it really wont be used for anything else. a lot of the surveys use randomly generated numbers which they then work. going on the do not recontact list is the only way to make sure you wont be bothered anymore.
I've worked for Ipsos Mori in London and Edinburgh, their sister company I-View in Melbourne and also Market Probe in Acton. The job is horrific but easy to get, if you can read you're in! In the case of Market Probe even if you COULDN'T read!
The wages in the UK jobs are seriously low, usually around min wage, in Australia you get an impressive $28 an hour! (about £15) here though like most jobs it's low. Everything the poster said above is true. You will be shouted at, abused and bullied, both by supervisors and people you call. Ipsos Mori Harrow isn't too bad in terms of staff, there are a few bullies running the show in Edinburgh though. Market Probe is really dodgy! The management are hidden in a complex at the back of the building, you aren't allowed there and never ever see them. They also somehow had the bank details of Halifax customers on one particular survey....
Market Probe also only pay in cheque form which is very suspicious! I once did 90 hours for them in a single week. I wanted to kill myself after it but even on min wage that was a fair sized lump of money!
As for surveys themselves they all operate along the same lines. You get called into a briefing, there are shrieks of horror when it sinks in that you will be cold calling people to ask about their bank details at 8pm and then with a sinking heart you reach for your cheap plastic phone.....
The worst survey I ever did was Market Probe, calling US small businesses to ask them about their favourite brands of paint. It was a 45 minute survey, Market Probe equipment barely worked and it was two days before Christmas... fun (!)
A lot of the surveys are health based. I once did a project on eyesight, a genuine question was: "would you agree or disagree that masturbation affects your sight?" The old dear I'd called threatened to call the police and hung up on me.
The one plus point of all this is you can make your own hours! The only plus point!
The wages in the UK jobs are seriously low, usually around min wage, in Australia you get an impressive $28 an hour! (about £15) here though like most jobs it's low. Everything the poster said above is true. You will be shouted at, abused and bullied, both by supervisors and people you call. Ipsos Mori Harrow isn't too bad in terms of staff, there are a few bullies running the show in Edinburgh though. Market Probe is really dodgy! The management are hidden in a complex at the back of the building, you aren't allowed there and never ever see them. They also somehow had the bank details of Halifax customers on one particular survey....
Market Probe also only pay in cheque form which is very suspicious! I once did 90 hours for them in a single week. I wanted to kill myself after it but even on min wage that was a fair sized lump of money!
As for surveys themselves they all operate along the same lines. You get called into a briefing, there are shrieks of horror when it sinks in that you will be cold calling people to ask about their bank details at 8pm and then with a sinking heart you reach for your cheap plastic phone.....
The worst survey I ever did was Market Probe, calling US small businesses to ask them about their favourite brands of paint. It was a 45 minute survey, Market Probe equipment barely worked and it was two days before Christmas... fun (!)
A lot of the surveys are health based. I once did a project on eyesight, a genuine question was: "would you agree or disagree that masturbation affects your sight?" The old dear I'd called threatened to call the police and hung up on me.
The one plus point of all this is you can make your own hours! The only plus point!
Original post by sleepyhead
Hiya, a quick q: who payf for the phone calls you make? How is this working? Cheers
They pay for the calls. I assume you are thinking of doing it VCC which is from home. It is a pig to set up on your first day as they haven't set up the instructions terribly well, but dreamy after that.
As for the rest of the posts, evidently these people just weren't very good at it. I have worked for them twice and they were perfectly civilised apart from a rather lax attitude in the office (Edinburgh) Also the pay rates for this kind of work are perfectly OK and go up quite quickly if you can manage to do the job.
As for the rest of the posts, evidently these people just weren't very good at it. I have worked for them twice and they were perfectly civilised apart from a rather lax attitude in the office (Edinburgh) Also the pay rates for this kind of work are perfectly OK and go up quite quickly if you can manage to do the job.
What about the graduate scheme? My friend is on a marketing grad scheme and seems to have very different views to the rest of you...
Original post by Tokyoround
What about the graduate scheme? My friend is on a marketing grad scheme and seems to have very different views to the rest of you...
Lucky old friend, despite having a very good degree i was rejected by thousands of those. What is their view? Someone at the assessment said it was dreadful, but I wouldn't know. I have too much experience to be considered for an actual career apparently.
Apologies for dragging it back up from the grave, but I feel it is my duty to warn others about this place!
I wish I had discovered this thread otherwise I wouldn't have experienced the tragic joke of an operation that call centre down in Leith is. Unfortunately nothing seems to have changed since sleepyheads experience. In fact if anything it's probably a lot worse now! I managed to hang on in there for a few months before I managed to find a better part-time job where I was treated with things like respect and not having to worry about if shifts will be available for the following week.
To be fair, there were some decent supervisors there who were on the same boat as me. i.e they needed the money. They explained to me that the main problem lay with the mangers in the office and that they were under a lot of pressure to deliver surveys on time and on budget and they had to deal with a lot of pressure from them, but unfortunately the way the place was run by them, they didn't know what they were doing and constantly made poor decisions and lashed out at them.
For all the decent supervisors, there were some really bad ones who are on a constant power trip talking down at you.
Another issue is that the office managers who dealt with the interviewers seemed to have a real issue with young females (especially if they were thin and attractive). Anyone who worked there will know what I'm talking about!
The worst experience happened someone who went along to the staff Christmas Party one year. One of the managers from the office was drunkenly trying to chat her up! She was in her early 20's and he was old enough to be her father! I found out this manager was one of the main bosses of the office. Apparently had a family too, which made the incident even more creepy and sickening.
Seriously people, you can get better part-time jobs in Edinburgh!
I wish I had discovered this thread otherwise I wouldn't have experienced the tragic joke of an operation that call centre down in Leith is. Unfortunately nothing seems to have changed since sleepyheads experience. In fact if anything it's probably a lot worse now! I managed to hang on in there for a few months before I managed to find a better part-time job where I was treated with things like respect and not having to worry about if shifts will be available for the following week.
To be fair, there were some decent supervisors there who were on the same boat as me. i.e they needed the money. They explained to me that the main problem lay with the mangers in the office and that they were under a lot of pressure to deliver surveys on time and on budget and they had to deal with a lot of pressure from them, but unfortunately the way the place was run by them, they didn't know what they were doing and constantly made poor decisions and lashed out at them.
For all the decent supervisors, there were some really bad ones who are on a constant power trip talking down at you.
Another issue is that the office managers who dealt with the interviewers seemed to have a real issue with young females (especially if they were thin and attractive). Anyone who worked there will know what I'm talking about!
The worst experience happened someone who went along to the staff Christmas Party one year. One of the managers from the office was drunkenly trying to chat her up! She was in her early 20's and he was old enough to be her father! I found out this manager was one of the main bosses of the office. Apparently had a family too, which made the incident even more creepy and sickening.
Seriously people, you can get better part-time jobs in Edinburgh!
My friend worked there for about a month before leaving. She said while the work was pretty easy, the place was managed really unprofessionally. This Reddit thread has a lot useful links to blogs and reviews that you should check out before thinking about working there:
https://www.reddit.com/r/Edinburgh/comments/9whe32/ipsos_mori_call_centre_in_leith/
https://www.reddit.com/r/Edinburgh/comments/9whe32/ipsos_mori_call_centre_in_leith/
Original post by purple milk
My friend worked there for about a month before leaving. She said while the work was pretty easy, the place was managed really unprofessionally. This Reddit thread has a lot useful links to blogs and reviews that you should check out before thinking about working there:
https://www.reddit.com/r/Edinburgh/comments/9whe32/ipsos_mori_call_centre_in_leith/
https://www.reddit.com/r/Edinburgh/comments/9whe32/ipsos_mori_call_centre_in_leith/
OH MY GOD!
That link is hillarious and more than enough of a reason not to work for them! 
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