Bellvue Houses

Avoid at all costs.

Houses are NOTHING like pictured, you view a good sized, well maintained show house, and then are pressured into signing before viewing the house you'll even be living in you then move into a tiny, poorly kept version of what you thought you was getting with lots of hidden 'summer retainment' fees before you have even got in the door. Landlord will do absolutely NOTHING for you. I had a problem with my neighbour, where she was purposely crashing her car into mine and received no help from Bellvue what so ever.

My housemates dropped out and Bellvue replaced them. I am a 22 year old female, they placed them with 2 male international students from Jordan who spoke very little English. Within 2 weeks of them being there they threw out all my food, from the fridge, freezer, cupboards - everything. They did this multiple times, they threw away all my bathroom stuff and all my coats and shoes that was under the stairs. It got to a point where i couldn't bring food in, couldn't cook in the house, and couldn't use the bathroom. Culture difference proved a massive issue with the lads making comments like "in my culture women don't get opinions" and "where i come from a women would never raise her a voice to a man". I felt unsafe in my own home.

Bellevue did nothing. I told them on 3 separate occasions over a 8 week period, and all i was offered was that he would "talk to the boys" and eventually for me to move out. This started in September, by Christmas I couldn't stay in a house like that with no help from Daniel the landlord and so i moved home. They are now taking me to court to say i have to pay the January and May rents.

Avoid Bellevue, the houses are expensive and of very poor quality, the company as a whole offers very little support for students and Daniel should be ashamed with the way he treats students,away from home often in a new city that he should be showing a duty of care to.

I am so sorry to read this, they really don't care. My daughter became ill through issues she was having with them and Daniel really doesn't care. We had mediation and he lied practically all the way through it so we are now being taken to court too.
Just gather all your evidence and try not to worry.
We offered a reasonable solution but he refused so we have to go down the court route too :/
Hope it works out OK for you. He really is a disgrace. You should have been moved straight out of there - it is unacceptable x

We fully understand and have respected everything in your contract.
I cannot go into details about particular lies with you not accepting my daughter's offer during mediation as we obviously present our evidence in court as far as I can tell.
The issue wasn't the contract, my daughter has several people known personally to her who were in the same situation and released from their contracts without any payments and charges.
It is this different treatment of different people that brought the 'strict guidelines' into question with us.
You still insisted during mediation that no-one is ever released from a contract without finding a replacement tenant but this was not true.
We do have proof of this and all we wanted was for you to admit this and explain why.
We were willing to settle with you which is all my daughter has ever wanted to do - and tried to do.
Unfortunately you have no recollection of the weekly phone calls she made with you trying to work out a solution and updating you on everything she was doing to help find a solution. I suppose I cannot say for sure that is an untruth, maybe you have forgotten all the phone calls?
I just found it interesting that other people who have dealt with your company bring to light lies that Daniel has been involved in.
I find this quite disheartening to be the conduct of a professional individual.
I might even consider that these other people have been telling untruths to blacken his name had we not experienced it too.
May I add the other staff dealt with were pleasant and reasonable to deal with - it is only Daniel who appears to tell untruths and 'forget' things.
We genuinely wanted to find an amicable solution and tried our best during mediation even making a reasonable offer to pay back a term's rent that other people have been excused from in the exact same position.
Unfortunately this was declined.
I understand you have procedures and would find it so much easier to respect them fully if they were universal and consistent regardless, we have done everything we were asked to and luckily the majority is documented.
I guess we all have to do what we believe is right
Hey ho, onward and upwards.

Hi Gill,
We are truly sorry that things have escalated to this stage; it is not something that we wish for our tenants. As you may realise due to data protection we cannot divulge details of other people's situations. Hopefully a mutual conclusion will be reached,
Regards
Bellvue