This discussion is closed.
Julie Brandon
Badges:
#1
Report 18 years ago
#1
Hiyas

Anyone out there ever had a problem with the physical manufacture
quality of their CD-ROMs from the OU?

With my three S103 (Discovering Science) CDs this year, I had to start
by rather ironically making a copy of each one, as the originals were
near to unuseable.

On two out of our three CD-ROM devices; the blasted things make quite a
noise when spinning, and also give read errors. I think it would have
been the case in all three had I not used code to force the maximum
speed right down.

Worse than that, the OU installation software doesn't seem to cope
nicely with such read errors, and crashes the entire system (can't
recover things with CTRL+ALT+DELing to the task manager box and killing
tasks, just ends up with a locked system), leaving you to hit the reset
button. Once, this took out the whole system registry -- leaving a
completely screwed computer!

Fortunately I knew what was going on, was able to recover the system
with a bit of work, and was able to make copies of the disks onto better
quality ones (sad that CD-Rs should be better than the originals), and
everything is happy here now...

...however, these CDs are aimed also at people not so experienced with
computers, and for whom such a crash bringing down the system registry
would have been catastrophic for their system.

Surely this is a case of false economy? I mean, really, how much would
it cost to get the CDs manufactured to a slightly better quality?
Another 5p extra per CD perhaps?

*8-(

Anyone know if there is an appropriate route of
complaint/suggestion for this?

Ta-ra,
Julie

--
Julie Brandon, Derby, UK http://www.computergeeks.co.uk/
________________________________ ________________________________ ____-
__________
WEBCAM NEWS: Got a wireless camera, so expect to see catcam,
wheelchaircam, or anyotherstupidideaswecanthinkofc am soon (please feel
free to e-mail me ideas!)
0
Alang
Badges:
#2
Report 18 years ago
#2
On 31 Dec 2001 14:47:16 GMT, [email protected] (Julie
Brandon) wrote:

[q1]>Hiyas[/q1]
[q1]>[/q1]
[q1]>Anyone out there ever had a problem with the physical manufacture[/q1]
[q1]>quality of their CD-ROMs from the OU?[/q1]

I got a dodgy one with m358 a couple of years ago. It wouldn't read in
my drive or some others I tried it in. Other drives were fine. I
contacted the help desk and arranged to send it back for a replacement.

[q1]>[/q1]
[q1]>With my three S103 (Discovering Science) CDs this year, I had to start[/q1]
[q1]>by rather ironically making a copy of each one, as the originals were[/q1]
[q1]>near to unuseable.[/q1]
[q1]>[/q1]
[q1]>On two out of our three CD-ROM devices; the blasted things make quite a[/q1]
[q1]>noise when spinning, and also give read errors. I think it would have[/q1]
[q1]>been the case in all three had I not used code to force the maximum[/q1]
[q1]>speed right down.[/q1]
[q1]>[/q1]
[q1]>Worse than that, the OU installation software doesn't seem to cope[/q1]
[q1]>nicely with such read errors, and crashes the entire system (can't[/q1]
[q1]>recover things with CTRL+ALT+DELing to the task manager box and killing[/q1]
[q1]>tasks, just ends up with a locked system), leaving you to hit the reset[/q1]
[q1]>button. Once, this took out the whole system registry -- leaving a[/q1]
[q1]>completely screwed computer![/q1]

Only happened to me on the m206 course. The course book software just
blued evertime. Fortunately the software component isn't required for
the course

[q1]>[/q1]
[q1]>Fortunately I knew what was going on, was able to recover the system[/q1]
[q1]>with a bit of work, and was able to make copies of the disks onto[/q1]
[q1]>better quality ones (sad that CD-Rs should be better than the[/q1]
[q1]>originals), and everything is happy here now...[/q1]
[q1]>[/q1]
[q1]>...however, these CDs are aimed also at people not so experienced with[/q1]
[q1]>computers, and for whom such a crash bringing down the system registry[/q1]
[q1]>would have been catastrophic for their system.[/q1]
[q1]>[/q1]
[q1]>Surely this is a case of false economy? I mean, really, how much would[/q1]
[q1]>it cost to get the CDs manufactured to a slightly better quality?[/q1]
[q1]>Another 5p extra per CD perhaps?[/q1]
[q1]>[/q1]
[q1]>*8-([/q1]
[q1]>[/q1]
[q1]>Anyone know if there is an appropriate route of complaint/suggestion[/q1]
[q1]>for this?[/q1]
[q1]>[/q1]
Try the help desk.
--
Alan G

Fight for a fairer tax system
http://homepage.ntlworld.com/alan.goss/Index.html
0
Gemini
Badges:
#3
Report 18 years ago
#3
sounds like a dodgy set to me, luckily last years T171 and this years
M206 have been ok, I would do as Alan suggests and ring for
replacements. Have a happy 2002!! and a good time tonight!! Ian.

"Julie Brandon" <[email protected] > wrote in message
news:[email protected]...
[q1]> Hiyas[/q1]
[q1]>[/q1]
[q1]> Anyone out there ever had a problem with the physical[/q1]
[q1]> manufacture quality[/q1]
of
[q1]> their CD-ROMs from the OU?[/q1]
[q1]>[/q1]
[q1]> With my three S103 (Discovering Science) CDs this year, I had to start[/q1]
[q1]> by rather ironically making a copy of each one, as the originals were[/q1]
[q1]> near to unuseable.[/q1]
[q1]>[/q1]
[q1]> On two out of our three CD-ROM devices; the blasted things make[/q1]
[q1]> quite a noise when spinning, and also give read errors. I think it[/q1]
[q1]> would have[/q1]
been
[q1]> the case in all three had I not used code to force the maximum speed[/q1]
[q1]> right down.[/q1]
[q1]>[/q1]
[q1]> Worse than that, the OU installation software doesn't seem to cope[/q1]
[q1]> nicely with such read errors, and crashes the entire system (can't[/q1]
[q1]> recover things with CTRL+ALT+DELing to the task manager box and[/q1]
[q1]> killing tasks, just ends[/q1]
up
[q1]> with a locked system), leaving you to hit the reset button. Once, this[/q1]
took
[q1]> out the whole system registry -- leaving a completely screwed[/q1]
[q1]> computer![/q1]
[q1]>[/q1]
[q1]> Fortunately I knew what was going on, was able to recover the[/q1]
[q1]> system with[/q1]
a
[q1]> bit of work, and was able to make copies of the disks onto better[/q1]
[q1]> quality ones (sad that CD-Rs should be better than the originals), and[/q1]
[q1]> everything[/q1]
is
[q1]> happy here now...[/q1]
[q1]>[/q1]
[q1]> ...however, these CDs are aimed also at people not so experienced with[/q1]
[q1]> computers, and for whom such a crash bringing down the system registry[/q1]
would
[q1]> have been catastrophic for their system.[/q1]
[q1]>[/q1]
[q1]> Surely this is a case of false economy? I mean, really, how much would[/q1]
[q1]> it cost to get the CDs manufactured to a slightly better quality?[/q1]
[q1]> Another 5p extra per CD perhaps?[/q1]
[q1]>[/q1]
[q1]> *8-([/q1]
[q1]>[/q1]
[q1]> Anyone know if there is an appropriate route of complaint/suggestion[/q1]
[q1]> for this?[/q1]
[q1]>[/q1]
[q1]> Ta-ra,[/q1]
[q1]> Julie[/q1]
[q1]>[/q1]
[q1]> --[/q1]
[q1]> Julie Brandon, Derby, UK[/q1]
http://www.computergeeks.co.uk/
[q1]>[/q1]
________________________________ ________________________________ __-
__________
__
[q1]> WEBCAM NEWS: Got a wireless camera, so expect to see catcam,[/q1]
wheelchaircam, or
[q1]> anyotherstupidideaswecanthinkofc am soon (please feel free to e-mail me[/q1]
ideas!)

---
Outgoing mail is certified Virus Free. Checked by AVG anti-virus system
(http://www.grisoft.com). Version: 6.0.310 / Virus Database: 171 -
Release Date: 19/12/01
0
Julie Brandon
Badges:
#4
Report 18 years ago
#4
On Mon, 31 Dec 2001 19:48:31 +0000, alanG ([email protected]) said:
[q1]>I got a dodgy one with m358 a couple of years ago. It wouldn't read in[/q1]
[q1]>my drive or some others I tried it in. Other drives were fine. I[/q1]
[q1]>contacted the help desk and arranged to send it back for a replacement.[/q1]

Unfortunately all three of the CDs sent (i.e. Blocks 1, 2 & 3) were all
of a similar quality, so I suspect poor quality manufacturing on this
bundle of them. *8-(

--
Julie Brandon, Derby, UK http://www.computergeeks.co.uk/
________________________________ ________________________________ ____-
__________
WEBCAM NEWS: Got a wireless camera, so expect to see catcam,
wheelchaircam, or anyotherstupidideaswecanthinkofc am soon (please feel
free to e-mail me ideas!)
0
Julie Brandon
Badges:
#5
Report 18 years ago
#5
On Mon, 31 Dec 2001 20:53:12 -0000, Gemini
([email protected] .com) said:
[q1]>sounds like a dodgy set to me, luckily last years T171 and this years[/q1]
[q1]>M206 have been ok, I would do as Alan suggests and ring for[/q1]
[q1]>replacements. Have a happy 2002!! and a good time tonight!! Ian.[/q1]

Well copying them to quality CD-Rs solved the problem anyway, so I'm
sorted, just a bit worried about other folk encountering the
problem. I mean, if all three CDs were dodgy, I dare say I wasn't
the only one. *8-(

Hope you had a good new years 'eve to day! *8-)

Speak soon folk!

Ta-ra,

--
Julie Brandon, Derby, UK http://www.computergeeks.co.uk/
________________________________ ________________________________ ____-
__________
WEBCAM NEWS: Got a wireless camera, so expect to see catcam,
wheelchaircam, or anyotherstupidideaswecanthinkofc am soon (please feel
free to e-mail me ideas!)
0
X
new posts
Back
to top
Latest
My Feed

See more of what you like on
The Student Room

You can personalise what you see on TSR. Tell us a little about yourself to get started.

Personalise

Regarding Ofqual's most recent update, do you think you will be given a fair grade this summer?

Yes (345)
34.6%
No (652)
65.4%

Watched Threads

View All