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Awaiting further information...? watch

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    My mum sent off her forms about 1 1/2 ago, yet SF says it's still waiting for info from my mum. Shouldn't it at least say 'processing' by now?
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    *1 1/2 weeks
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    It will say 'awaiting info' until the day it is processed and then it will change to assessed or approved with the space of 24 hours

    I have no idea on their current backlog but 2 - 3 weeks is probably a good guess.
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    16 days after I sent off me and my parent's evidence it changed to assessed, there was a problem however with my evidence and they sent it back on the day they changed my status, now after sending the correct forms to SF I am awaiting a status change to approval
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    Ok, thanks guys. So it should be sometime soon
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    Well her pay slip thingy got sent back on tuesday, with a note just saying 'with compliments' or something like that.

    Yet my status is still awaiting further info!!
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    (Original post by lilangel890)
    Well her pay slip thingy got sent back on tuesday, with a note just saying 'with compliments' or something like that.

    Yet my status is still awaiting further info!!
    Call up the main SFE number, press the first option, key in your customer reference number, press the 2nd option, key in your pin (your birthday date without the year) and then press the 2nd option again, it should give a possibly accurate status. I still havent received my evidence back but my status then is "your application is complete and awaiting approval". Don't worry about the call queues, it's an automated service.
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    (Original post by XCRUSHESX)
    Call up the main SFE number, press the first option, key in your customer reference number, press the 2nd option, key in your pin (your birthday date without the year) and then press the 2nd option again, it should give a possibly accurate status. I still havent received my evidence back but my status then is "your application is complete and awaiting approval". Don't worry about the call queues, it's an automated service.
    Okay thanks. I'll do that now.
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    (Original post by lilangel890)
    Okay thanks. I'll do that now.
    Any progress?

    xx
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    (Original post by XCRUSHESX)
    Any progress?

    xx
    Does 'complete and being assessed' mean they've acknowledged they've got all evidence but are still processing?
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    (Original post by lilangel890)
    Does 'complete and being assessed' mean they've acknowledged they've got all evidence but are still processing?
    I think so, that's what it sounds like. You got your mum's pay slip back which should incline that they got everything they need and now it is just waiting for a status update.
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    (Original post by XCRUSHESX)
    I think so, that's what it sounds like. You got your mum's pay slip back which should incline that they got everything they need and now it is just waiting for a status update.
    Ok. Thanks for your help If nothing's changed by friday I shall ring them and speak to someone.
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    (Original post by lilangel890)
    Ok. Thanks for your help If nothing's changed by friday I shall ring them and speak to someone.
    It's okay Hopefully all goes well, if you do call them ask what applications they are currently dealing with, hopefully they'll give a date or a number of weeks backlog which should indicate how long it'll take to deal with your information and update statuses in the future.

    Currently I think they have a 2-3 week backlog.
 
 
 
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