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How to deal with vile/rude/insulting customers at work? Watch

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    (Original post by shark67)
    Come on, you can't let one stupid ***** put you down.
    I'm feeling better now. It is tough having some horrible person insult you and then having to be all polite and smiley for the next customer, with that still fresh on your mind though...urgh. :mad:
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    hi, thnx 4 startin this thread. i have started my job in the retail sector in november, so i cant give u any sort of advice. i havnt face any extremely rude customers yet, but if customer is slightly rude i say hello n just serve them with smile. it use to calm them down. i learnt somethings 4rm this thread, so thnx to u. i dont hav much confidence either, so i guess if u wont say anything bad back to them...it separates u frm them.thats wat i think rather than lowering myself to their level.
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    (Original post by Anonymous)
    I'm feeling better now. It is tough having some horrible person insult you and then having to be all polite and smiley for the next customer, with that still fresh on your mind though...urgh. :mad:
    Glad to hear it. Just remember the insult was nothing personal against you and not all people have the same attitude as her.
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    (Original post by ImperceptibleNinja)
    I do find it amazing how customers manage to treat staff sometimes. I usually struggled because I look young and I worked in a shop selling wedding outfits and the like, so you could get quite a lot of slightly older women who knew how to dress themselves quite well. Some of them spoke to me in ways they wouldn't dream of doing to an older sales assistant.
    Old people are all jealous of our youth, that's why they are so bitter and boring.
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    Be the absolute nicest you can be. Literally way over the top nice. Thats what I do - it really really ****s them off because they want a reaction!
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    eugh i work in a shop and get this all the time! its always the women!! aged 40-70. i just humour them! at christmas i got a raving christian shouting at me because the store sold sparkly jesus statues, she found them really offensive and was shouting at me for them, even though it wasn't me who designed them or even chose to stock them?! i just replied with "i'm a christian too and think they're brilliant" so she stormed out...
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    "clearly never done a days work in your life. bone idle ****." **** you, you moronic *******...and next time put a name to the face...stupid chicken **** *******.
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    (Original post by Joy Division)
    Old people are all jealous of our youth, that's why they are so bitter and boring.
    Amen!
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    (Original post by Moe Lester)
    What and he wasn't sacked?
    Nope, the area manager had a similar sort of attitude too and they were friends. They probably just thought it was a great big laugh.
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    (Original post by Anonymous)
    I'm really sick of this. I work in retail in an outdoor shop. I'm 21, female and and Uni student, working 9-5 at the weekends. More often then not I am on the recieving end of sexist comments aimed at me ("Sorry love/darlin', I'd rather speak to a man" is the most common one), but I had one rather vile customer really upset me today. A woman and her daughter marched up to our desk where I was doing some paper work. She shoved a product in front my face and asked how it worked (no 'excuse me'). I took it from her, paused to think for a second, when she snatched it back and said...I quote..."I bloody well knew it. You don't know. Useless girl. But what would I expect from asking a 2 year old". She then stormed off. I was speechless...I didn't say a word to this women, yet she insulted me by calling me a 2 year old and useless?

    Dealing with these type of vile people is really knocking my confidence, which I have very little of anyway (due to being bullied relentlessly for 7 years throughout school and college). Should I continue to ignore customers that personally insult me? part of me wants to turn around and insult them, but I think that might not go down too well if they said that to my manager.
    I work in a bingo hall....we have some of the most vile old ***** in the world as customers.

    Usually we get told to just grin and bear it when they are rude to us, but one morning (after a particularly tough week at home) one of our regular customers was really *****y to me. She waited until I had given her the prize she had won and as I was walking away said very loudly "my God, she's always a miserable little ***** isn't she?".

    My response was to turn around and actually scream in her face "What exactly do you want me to do? Kiss your ******* feet?"

    I felt so much better and she hasn't dared say a word to me since :yep:
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    Do you really need this job? Next time, say something back, and get fired, never mind the job
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    Im amazed at the number of people who deal with so many *****. I work in a busy town centre little supermarket and the abuse i get every time i go in is awful. I refused sale of wine to a woman who had no ID and she said 'Get out of my face or I'll ****ing punch you in yours'. Why on earth did she think she could speak to me like that. I walked away with tears in my eyes and then I went over and said I'm only doing my job, I really dont appreicate being spoken to like that. I think she felt bad, and so she should have done.

    I feel that because I work in a supermarket people tend to look down on me as if I'm scum. The amount of people who dont even say please and thank you is also disgusting, where have peoples manners gone.

    I will always be nice to people regardless of how they are towards me, because sometimes you like to think they go away and think...I shouldnt have been so rude. If people dont say thank you, and they start to walk off I'll say really cheerily your welcome, and they usually turn round and say thank you or atleast acknowledge me.

    The whole thing really puzzles me because sometimes i serve the nicest people, who are chirpy, chatty, please and thank you and seem to realise they arent the only person in the shop, it just makes me wonder why cant everyone be that way.

    My advice as always is chin up, it comes with the job.
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    so many miserable people came into the cafe i worked in, no manners at all. just grab things out of your hand. food can only be cooked as quickly as humanly possible, you tell them it will take five minuets for their chips/panini to be brought out, and when you take it, they snatch it without a thankyou, so i used to say loudly your welcome and smile and walk away then think what miserable fu***s they were!

    just ignore the comments, not your fault, clearly scared of you intelligence about the stuff if you ask me.
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    You think retails bad? Try working in a casino as I did. You want to see humanity at their worst then get them pissed and start taking money off them. Then guess who they'll blame.

    Ive been called every name under the sun & I gave it right back to them. Thats how you deal with ****** customers
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    (Original post by A GROWN MAN CRYING.)
    You think retails bad? Try working in a casino as I did. You want to see humanity at their worst then get them pissed and start taking money off them. Then guess who they'll blame.

    Ive been called every name under the sun & I gave it right back to them. Thats how you deal with ****** customers
    lol anything like this?

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    (Original post by Anonymous)
    I'm really sick of this. I work in retail in an outdoor shop. I'm 21, female and and Uni student, working 9-5 at the weekends. More often then not I am on the recieving end of sexist comments aimed at me ("Sorry love/darlin', I'd rather speak to a man" is the most common one), but I had one rather vile customer really upset me today. A woman and her daughter marched up to our desk where I was doing some paper work. She shoved a product in front my face and asked how it worked (no 'excuse me'). I took it from her, paused to think for a second, when she snatched it back and said...I quote..."I bloody well knew it. You don't know. Useless girl. But what would I expect from asking a 2 year old". She then stormed off. I was speechless...I didn't say a word to this women, yet she insulted me by calling me a 2 year old and useless?

    Dealing with these type of vile people is really knocking my confidence, which I have very little of anyway (due to being bullied relentlessly for 7 years throughout school and college). Should I continue to ignore customers that personally insult me? part of me wants to turn around and insult them, but I think that might not go down too well if they said that to my manager.
    5 pages?
    I apologise if this has been said already:

    Don't give importance nor weight to their opinions. Receive that from other places. Friends, family, yourself, give emotional authority where you feel it should be.
    Think of how you would like to react to someone being rude to you when you're in the job. Weight up if you want to keep the job and how much, and put that to it. With that in mind re-evaluate how you want to react to it.
    Then build up a person in your mind, how they would react, how they would rationalise it. Give them a name, for the sake of argument, Fred.
    "woman does X and Y and me, well if it was Fred, what would he do? How would he react? I see, I shall now assume Fred's role".

    Make it so that if they insult you, they're actually insulting this personality you've made up.
    This is another entity than yourself.
    Have a common factor about that personality, something to click on that it's them. An item of clothing, a piece of jewellery, whatever.
    You get the idea.

    Learn to rationalise everything.
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    (Original post by Diaz89)
    lol anything like this?

    I suppose Ill share one of my stories with you. It was a pretty quiet night, I was stood on roulette when this big fat cocky guy walked in & asked if he could place £5000 on red. This guy has been in several times knowing that he cant (£200's our limit) & when we tell him he cant, he turns around to people watching & says stuff like "haha of course they dont, they dont dare!" So they all laugh, we all pretend to laugh & nothing happens. But whilst he's sitting at the table, he continues to talk about the string of young girls he's had on his arm when he's been in in the past. I just stop, look over & say "Girls? More like little boys dont you mean?" This cracks everyone up & shuts him down instantly. THATS how you deal with ******** customers.

    EDIT: Thats weird, your vid didnt show up when I quoted you
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    (Original post by A GROWN MAN CRYING.)
    I suppose Ill share one of my stories with you. It was a pretty quiet night, I was stood on roulette when this big fat cocky guy walked in & asked if he could place £5000 on red. This guy has been in several times knowing that he cant (£200's our limit) & when we tell him he cant, he turns around to people watching & says stuff like "haha of course they dont, they dont dare!" So they all laugh, we all pretend to laugh & nothing happens. But whilst he's sitting at the table, he continues to talk about the string of young girls he's had on his arm when he's been in in the past. I just stop, look over & say "Girls? More like little boys dont you mean?" This cracks everyone up & shuts him down instantly. THATS how you deal with ******** customers.
    Lol indeed, I'm surprised he didn't wile out though, usually the cocky gambling type are prone to violent reactions, but yeah i agree with you.

    EDIT: Thats weird, your vid didnt show up when I quoted you
    Probably slow loading.
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    (Original post by Diaz89)
    Lol indeed, I'm surprised he didn't wile out though,


    Probably slow loading.
    I think his exact reply was "I dont mind people taking the piss, but I dont like being called a ******" but he behaved himself still. Charming chap as Im sure you can imagine :rolleyes:
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    i used to work in a clothes store and whenever i got abuse from customers i just laughed at them.. or if they were being VERY rude i'd just ask them to leave.. luckily my manager liked me and always took my side.
 
 
 
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