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How to deal with vile/rude/insulting customers at work? watch

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    eugh i work in a shop and get this all the time! its always the women!! aged 40-70. i just humour them! at christmas i got a raving christian shouting at me because the store sold sparkly jesus statues, she found them really offensive and was shouting at me for them, even though it wasn't me who designed them or even chose to stock them?! i just replied with "i'm a christian too and think they're brilliant" so she stormed out...
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    "clearly never done a days work in your life. bone idle ****." **** you, you moronic *******...and next time put a name to the face...stupid chicken **** *******.
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    (Original post by Joy Division)
    Old people are all jealous of our youth, that's why they are so bitter and boring.
    Amen!
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    (Original post by Moe Lester)
    What and he wasn't sacked?
    Nope, the area manager had a similar sort of attitude too and they were friends. They probably just thought it was a great big laugh.
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    (Original post by Anonymous)
    I'm really sick of this. I work in retail in an outdoor shop. I'm 21, female and and Uni student, working 9-5 at the weekends. More often then not I am on the recieving end of sexist comments aimed at me ("Sorry love/darlin', I'd rather speak to a man" is the most common one), but I had one rather vile customer really upset me today. A woman and her daughter marched up to our desk where I was doing some paper work. She shoved a product in front my face and asked how it worked (no 'excuse me'). I took it from her, paused to think for a second, when she snatched it back and said...I quote..."I bloody well knew it. You don't know. Useless girl. But what would I expect from asking a 2 year old". She then stormed off. I was speechless...I didn't say a word to this women, yet she insulted me by calling me a 2 year old and useless?

    Dealing with these type of vile people is really knocking my confidence, which I have very little of anyway (due to being bullied relentlessly for 7 years throughout school and college). Should I continue to ignore customers that personally insult me? part of me wants to turn around and insult them, but I think that might not go down too well if they said that to my manager.
    I work in a bingo hall....we have some of the most vile old ***** in the world as customers.

    Usually we get told to just grin and bear it when they are rude to us, but one morning (after a particularly tough week at home) one of our regular customers was really *****y to me. She waited until I had given her the prize she had won and as I was walking away said very loudly "my God, she's always a miserable little ***** isn't she?".

    My response was to turn around and actually scream in her face "What exactly do you want me to do? Kiss your ******* feet?"

    I felt so much better and she hasn't dared say a word to me since :yep:
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    Do you really need this job? Next time, say something back, and get fired, never mind the job
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    Im amazed at the number of people who deal with so many *****. I work in a busy town centre little supermarket and the abuse i get every time i go in is awful. I refused sale of wine to a woman who had no ID and she said 'Get out of my face or I'll ****ing punch you in yours'. Why on earth did she think she could speak to me like that. I walked away with tears in my eyes and then I went over and said I'm only doing my job, I really dont appreicate being spoken to like that. I think she felt bad, and so she should have done.

    I feel that because I work in a supermarket people tend to look down on me as if I'm scum. The amount of people who dont even say please and thank you is also disgusting, where have peoples manners gone.

    I will always be nice to people regardless of how they are towards me, because sometimes you like to think they go away and think...I shouldnt have been so rude. If people dont say thank you, and they start to walk off I'll say really cheerily your welcome, and they usually turn round and say thank you or atleast acknowledge me.

    The whole thing really puzzles me because sometimes i serve the nicest people, who are chirpy, chatty, please and thank you and seem to realise they arent the only person in the shop, it just makes me wonder why cant everyone be that way.

    My advice as always is chin up, it comes with the job.
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    so many miserable people came into the cafe i worked in, no manners at all. just grab things out of your hand. food can only be cooked as quickly as humanly possible, you tell them it will take five minuets for their chips/panini to be brought out, and when you take it, they snatch it without a thankyou, so i used to say loudly your welcome and smile and walk away then think what miserable fu***s they were!

    just ignore the comments, not your fault, clearly scared of you intelligence about the stuff if you ask me.
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    You think retails bad? Try working in a casino as I did. You want to see humanity at their worst then get them pissed and start taking money off them. Then guess who they'll blame.

    Ive been called every name under the sun & I gave it right back to them. Thats how you deal with ****** customers
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    (Original post by A GROWN MAN CRYING.)
    You think retails bad? Try working in a casino as I did. You want to see humanity at their worst then get them pissed and start taking money off them. Then guess who they'll blame.

    Ive been called every name under the sun & I gave it right back to them. Thats how you deal with ****** customers
    lol anything like this?

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    (Original post by Anonymous)
    I'm really sick of this. I work in retail in an outdoor shop. I'm 21, female and and Uni student, working 9-5 at the weekends. More often then not I am on the recieving end of sexist comments aimed at me ("Sorry love/darlin', I'd rather speak to a man" is the most common one), but I had one rather vile customer really upset me today. A woman and her daughter marched up to our desk where I was doing some paper work. She shoved a product in front my face and asked how it worked (no 'excuse me'). I took it from her, paused to think for a second, when she snatched it back and said...I quote..."I bloody well knew it. You don't know. Useless girl. But what would I expect from asking a 2 year old". She then stormed off. I was speechless...I didn't say a word to this women, yet she insulted me by calling me a 2 year old and useless?

    Dealing with these type of vile people is really knocking my confidence, which I have very little of anyway (due to being bullied relentlessly for 7 years throughout school and college). Should I continue to ignore customers that personally insult me? part of me wants to turn around and insult them, but I think that might not go down too well if they said that to my manager.
    5 pages?
    I apologise if this has been said already:

    Don't give importance nor weight to their opinions. Receive that from other places. Friends, family, yourself, give emotional authority where you feel it should be.
    Think of how you would like to react to someone being rude to you when you're in the job. Weight up if you want to keep the job and how much, and put that to it. With that in mind re-evaluate how you want to react to it.
    Then build up a person in your mind, how they would react, how they would rationalise it. Give them a name, for the sake of argument, Fred.
    "woman does X and Y and me, well if it was Fred, what would he do? How would he react? I see, I shall now assume Fred's role".

    Make it so that if they insult you, they're actually insulting this personality you've made up.
    This is another entity than yourself.
    Have a common factor about that personality, something to click on that it's them. An item of clothing, a piece of jewellery, whatever.
    You get the idea.

    Learn to rationalise everything.
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    (Original post by Diaz89)
    lol anything like this?

    I suppose Ill share one of my stories with you. It was a pretty quiet night, I was stood on roulette when this big fat cocky guy walked in & asked if he could place £5000 on red. This guy has been in several times knowing that he cant (£200's our limit) & when we tell him he cant, he turns around to people watching & says stuff like "haha of course they dont, they dont dare!" So they all laugh, we all pretend to laugh & nothing happens. But whilst he's sitting at the table, he continues to talk about the string of young girls he's had on his arm when he's been in in the past. I just stop, look over & say "Girls? More like little boys dont you mean?" This cracks everyone up & shuts him down instantly. THATS how you deal with ******** customers.

    EDIT: Thats weird, your vid didnt show up when I quoted you
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    (Original post by A GROWN MAN CRYING.)
    I suppose Ill share one of my stories with you. It was a pretty quiet night, I was stood on roulette when this big fat cocky guy walked in & asked if he could place £5000 on red. This guy has been in several times knowing that he cant (£200's our limit) & when we tell him he cant, he turns around to people watching & says stuff like "haha of course they dont, they dont dare!" So they all laugh, we all pretend to laugh & nothing happens. But whilst he's sitting at the table, he continues to talk about the string of young girls he's had on his arm when he's been in in the past. I just stop, look over & say "Girls? More like little boys dont you mean?" This cracks everyone up & shuts him down instantly. THATS how you deal with ******** customers.
    Lol indeed, I'm surprised he didn't wile out though, usually the cocky gambling type are prone to violent reactions, but yeah i agree with you.

    EDIT: Thats weird, your vid didnt show up when I quoted you
    Probably slow loading.
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    (Original post by Diaz89)
    Lol indeed, I'm surprised he didn't wile out though,


    Probably slow loading.
    I think his exact reply was "I dont mind people taking the piss, but I dont like being called a ******" but he behaved himself still. Charming chap as Im sure you can imagine :rolleyes:
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    i used to work in a clothes store and whenever i got abuse from customers i just laughed at them.. or if they were being VERY rude i'd just ask them to leave.. luckily my manager liked me and always took my side.
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    I worked a 14 hour shift at a large retail store over christmas, and was left in charge of operating my department, as managers deal with paperwork, not really day to day staffing. So after working since 8am, it was 21:45 when the phone rang. Big mistake answering it, as the woman on the other end began screaming at me about some ready meal she had bought, and there was no salmon in it. I tried to explain to her that she could have another one if she came in, but she screamed 'Do you think that I can come in, REALLY? I have other things to do' and then flat out told me she wanted someone to drop a new £1.99 meal off at her house.

    I was about to ask whether she wanted a manager, but she hurled a load of abuse at me, which made me burst into tears (I'd already been dealing with rude customers for more than 13 hours, plus it had been a really busy day) and managed to get a manager to deal with it. She never even came in for another meal in the end, but I don't think there was any need for her to scream at me for no reason!
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    Thankfully, when I used to work in a clothes shop, not that many people were out rightly rude to me (I’ve been told that for a short lass I have an intimidating stare). You did get your fair share of colourful characters though...

    Quite a few of the customers would try to barter with you, one Arab gentleman would come in at least once a week and point to each item in the shop and ask “is this at fixed price!?”

    There was also the Nigerian diva who ‘d dramatically storm into the shop, pick something up and ask if I could reserve it for her until she withdrew some cash from the bank across the road. She never came back, and she’d do this at least twice a week with a different item every time!

    Oh and there was the lovely Eastern European pole dancer lady, she was extremely friendly, but she’d always pick out the tackiest items in the shop and say “ooh the men will go woo woo for this tonight.”

    Ugh, not so nice was the shop lifter lady, who’d come in, pick up a pair of jeans to try on, and then would walk out of the shop still wearing them. Thankfully the security guards cottoned on and banned her from ever coming back.

    I suppose I was very lucky compared to some of the experiences here. I do feel sorry for the way people in retail are treated sometimes, especially by the older generations. I always preferred cleaning jobs, you didn't have to interact with people. :p:
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    I hate stalker customers too...

    I once refused a group of drunk people drinks because it's against our policy and my manager backed me up but they were saying stuff like I needed a good shag and did I ever have any fun and stuff... That was horrible. And I couldn't insult them back because I didn't want to lose my job... With that lot though it got to the point that they got thrown out and my manger called one of them a fat f****** b****. =D

    I had to be nice and keep calm even to the ******* because the people at the top of the company cared more about them than about us.

    Edit: Also I think it's unnecessary to touch waitresses!! Or ask for a hug :|
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    To be honest as a ex assistant manager at a little chef and a customer I can see both sides of it. On the one hand I really think some people talk to a shop assistant or someone working in food and drinks a certain way because they feel they can as the 'customer is always right'. Most of them I doubt would say these things to a random person on the street. It's like being a customer means they have superiority over you and makes them think they can patronise, and in some cases shout and swear. In my opinion, anyone who deals with customers, has the right to be treated as a human being and if I owned a shop or a restaurant I seriously would not allow any sexist or abusive comments to my staff. I would refuse their business and tell them to leave my shop. It might not make financial sense but some things are more important than money.
    On the other hand, being a customer I have met some truly horrendous shop assistants. Moody, miserable and in some cases arrogant. In one high street clothing store I had one member of staff get the hump because when he asked why I had taken so long in the fitting room I said it was difficult finding a t-shirt with a good cut on me. He shouldn't have asked should he. It's none of his business. Then when I was in scotland a shop assistant made an anti english remark because I asked a question about how to wear a kilt that I was hiring .and when I said that all scottish blokes are TV's so he would know he swore at me and did a robroy. And then you get all the misrable moody cows on the rag, so really I think it works both ways asin these cases I can see why staff get assaulted and abused,although I don't condone it. I think politeness is a two way street.
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    Face Punch?
 
 
 
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