I posted this in a past thread on this subject:
I worked at Greggs for two years, starting off as a general assistant but going up the chain to assistant manager, and I got to look at the interview questions (I even got to sit in an interview once, but that was a management one for the purpose to find my replacement, so isn't that relevant to you.) A few points you might find useful;
- wear smart/casual - not suit and tie, but not jeans and trainers either.
- I know it sounds obvious, but make sure you've washed your hair, have clean nails and have had a shower & used deodorant before you arrive at the interview, because on the interview sheets where they write down in note form your replies to the questions, there's a section where they have to put down whether or not you look clean & presentable and have good hygiene - if you don't, then they have to put it down, and it'll probably make your chance of getting the job less likely! Especially when you consider that bad personal hygiene doesn't go very well in a food environment in particular!
- Greggs are very keen on their core values, and the whole interview is split into sections based on one or two at a time. These are; openness, honesty, fairness, respect, consideration, enthusiasm, supportiveness and being appreciative. Think to yourself what each of these mean to you (have a look on their website to get some help with this), and after you've been asked each question, think which of these values are relevant to it, and work them into your answer.
- Some questions I'm pretty sure they will ask you (unless they've completely changed the interview procedure since a year ago, which I doubt) are (they may be worded slightly differently);
* How would you expect to be treated by your manager? (with fairness, to have anything told to them in confidence to be kept to themselves, to be supportive if you come to them with problems, etc.)
* What hygienic procedures do you think are necessary in a food environment? (washing hands, not touching food with your bare hands, not reheating food, wearing clean uniform, tying hair back, cleaning as you go, wearing closed-toe shoes, wearing aprons...)
* How would your friends describe you? (Obviously I don't know you, but I do know that anything that fits in with the core values above is good , plus they are very, very keen on people who are flexible with their time, in particular, as well as punctual and reliable Being outgoing and good with people is good, too.)
* Give me an example of a time when you worked with others as part of a team to get to a specific target/conclusion.
- Remember that the interviewer is not 'out to get you' or trying to intimidate you - they genuinely want you to do well and will be doing their very best to put you at ease and put you in the best position you can be to answer their questions with confidence. They will help you as much as they are allowed, and if you look lost or unable to answer, you can ask them to rephrase the question.