Marks and Spencers, 2 day inductionWatch
In terms of what to wear, smart casual seems best. One person turned up in jeans and a hoodie but the rest of us generally wore smart trousers with a blouse and cardigan or something like that. Also bring a packed lunch because in the staff canteen they operate by a swipe card system which you have to put cash on so you won't be able to buy anything unless you go into town. The day lasts from 9am - 4pm and you get a lunch of about half an hour and a mini break in the morning too. Here's a more detailed look at what we did each day:
On the first day the 4 of us signed in at customer service and we were taken to the training room. M&S employ someone to be a qualified coach who are especially trained to teach customer assistants everything they need to know for the role which was fab. We introduced ourselves to each other and then watched a bunch of videos about M&S, what makes great customer service, fire safety etc. and discussed them as we went along. We also got given the new books which have lots of info and we had to do a few group exercises and fill in bits in the book. We then got taught how to correctly lift and move boxes/rails and had a talk about health and safety and fire extinguishers etc. before being taken on a tour around the shop floors as well as "behind the scenes" so store room, staff canteen and where to swipe in and out every day. Then you get a half an hour or so lunch then carry on watching videos and play a board game answering questions about what you've learnt. Then we got given our uniforms that we'd requested the sizes for at our interviews and our locker key as well. It felt like a really long and tiring day but it was really informative and taught us a lot.
The second day involved watching more videos in the morning on the company's attitudes towards sexism/racism/disability in the workplace and we filled in more things in the booklet. Then we got told a lot about when and how to ID someone and other stuff like that. Then we got taught how to use the till on a training till still in the training room and we all got to have a go doing all the different things (putting through items paid for by cash/card/vouchers, refunds, exchanges, discounts, deleting items etc) which takes a while to get hang of, but the tills are really useful to use and if you need help on the store floor you just press a bell to get help from someone nearby. After lunch we got taken to the store floor that we're hired to work on and had a go at the tills and shop floor for an hour to an hour and a half. I was soooo nervous to begin with, could barely get my words out and sort of handed over their change and receipts and bags in the wrong order/jumbled up/all at the same time haha but they make sure you're with someone who can give you pointers and help you get comfortable with everything. One thing M&S seem to be really good with is keeping conversation with the customer and although I'm smiley and friendly I can find small talk a bit hard or awkward especially if the customer is a bit grumpy or doesn't say much back. But it just takes practise. I made a mistake when a customer used a store card but the manager explained to me what you do in that situation so now I know for next time. Then I spent a few minutes shadowing someone around the shoe section and they described the ranges to me. Then by 3.30pm we all went back to the training room and discussed how it went, filled out a couple more pages, signed anything else that needed signing and then learnt about how to use the YPP (your personal payment I think) system which you can use to look at the rota online and book overtime slots and holidays, and how to use the swipe cards for getting into the building and before/after shifts, although like with us this can take a few days from the induction before they're ready for use.
All in all it was a very informative and helpful experience - I would much rather have the 2 day induction than be thrown in at the deep end straight away - and you get paid for it as well which is great. Working on the tills and shopfloor was really nerve racking and there a lot of things I have yet to perfect but I'm glad I had that head start before my first proper shift starts in 3 days time. The coach was brilliant and the staff seem nice enough to approach if you're having problems with anything. I can't wait till I'm more confident with everything and get into the swing of things better. M&S seem to be a truly wonderful company to work for and I already feel proud to be a part of it. Good luck to anyone new!
I’ve just got a job at M and S. Do you get paid for the induction? Also any advice for the till stuff?
I was asked what size I was for uniform, and if I'd prefer trousers, dress etc. I think it takes a couple of days to come into store so should be there for my first shift.
Strangely I wasn't given any time on the shop floor, so no till experience at all or any real expectation of what my first shift will be like. I was given a handbook to read at home which supposedly teaches you how to use the till so I'm guessing I'll just be shadowing my colleagues on my first shift and helping where I can. I don't think you'll be expected to man a till on your own straight away so don't worry.
Hello! I realise all the comments in this feed are very old. I've got a Marks and Spencers induction this week. I'm wearing smart black trousers, top and shoes. I'm looking forward to the induction day. Does anyone know what happens regarding uniform. I already have smart black school like trousers - so hope I get to wear them during the job. Does anyone know what the uniform sizes are like? I don't like things too fitted.
I had mine yesterday and most people wore all black although a few didn't and it wasn't a big deal. I assume they asked you for your uniform sizes at the interview? That's what happened to all of us anyway. Most of us received our uniforms yesterday but some didn't so if that happens to you then you just wear all black on your first proper day. I got my uniform - I am in womenswear so got a navy padded jacket (you've probably seen it already if you have been to a shop), I ordered a size 8 and it was a good fit, not tight or anything but a bit long on the arms but that always happens to me. I got a polo shirt too in a size 8 and I think they must all be slim fit because I was worried it would be too big but it was actually quite small. I got pants too and they're alright, not tight fitting. I would say the sizes and fits are quite similar to regular M&S clothes. I got given 3 face masks too though haven't had chance to try one on yet. Also don't be surprised if there are technical issues in your induction because we all had to log in to something on our phones so we could say we'd completed health and safety stuff but for a lot of people it didn't work so we had to go on the computers but it took ages as there were only about 3 available! And we are meant to be using Microsoft Teams to communicate but no one can log in. Apart from that the induction was quite good, a bit boring admittedly but we got to have a go pretending to buy socks on the tills lol
Hey! So since my last post I've been working at Marks for a week now. I received my uniform in time for my first shift. I was one of the only ones from my induction day to start as nobody else had their full details on the system. I've worked 35 hours in a week, although my contract is only 20 ... which is fine by me as I wanted overtime. Everyone has been really friendly and I now feel like I've been in the job forever! I also have the same issue regarding microsoft teams, someone was meant to help me get onto it - but I'm still not on it.